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New online portals promise much and deliver little!

Not every cleaning service can be booked online. If you want a thorough cleaning of your household, a preliminary visit to your home is indispensable. Otherwise, effective cleaning tailored to your needs will not be possible.

Expertise and reliability are just two of the qualities that set us apart.

The Cleaning Agency is the undisputed pioneer in the private household cleaning segment in Switzerland and is both a qualitative and quantitative benchmark in the industry. We are constantly working on optimising our procedures. To achieve this, regular customer surveys are conducted, and we allow our services to be analysed by external market research institutes.

In 2017, a satisfaction analysis was carried out by an external company in which more than 37% of our customers participated. It showed that less than 2% of the participants (59 customers in total) were unsatisfied with our service, which is an excellent figure. The detailed analysis can be viewed in the PDF attached.
Satisfaction survey

For this reason, we do not refer to our prominent customers (seriousness and discretion are a matter of course for us) but create our profile through the outstanding services we provide.

Our employees undergo a restrictive recruiting process to guarantee our customers the best possible service. All of our cleaning ladies have a impeccable reputation and receive training and further training in our Cleaning Academy, which was specifically set up for this purpose.

Satisfied employees create satisfied customers; enthusiastic employees create enthusiastic customers! Exploitation and the “black market” are things of the past. All of our employees, without exception, are affiliated to the Collective Labour Agreement but are employed under significantly better conditions than required. All employees are paid a wage that is above-average for this sector and are integrated into the decision-making process.
These factors also lead, among other things, to a below-average fluctuation of staff within our company.

It is of the utmost concern to us to guarantee every customer the maximum in terms of quality. Naturally we also strive to maintain a constant level of quality while the contract is in force. To this end we conduct ongoing inspections, which we will assess jointly with you.

If you do not believe that we are the most progressive company in this sector, then try us out yourself. Your own experience is, after all, the best reference.

The positive media interest in our company is also helping in this respect.

Google Reviews

4.7

Based on 1488 Reviews

see all locations

in the last week

Frau Ilhan putzt bei uns und wir sind mehr als zufrieden. Sie geht ins Detail und man kann sehen, dass sie die Arbeit auch mit Herzblut erledigt. Für uns auch schön zu sehen, da man ja nie gerne die Arbeiten abgibt, die man selber nicht so gerne macht. Auch wenn ich Frau Ilhan erst einmal getroffen habe, kann ich Ihren Einsatz jeden Dienstagabend bewundern, so geht es auch meiner Schwester, Barbara Walker. Wir wünschen Frau Ilhan ganz gute Besserung und hoffen, sie ist bald wieder gesund. Liebe Grüsse Gabriela Kovacs

Gabriela Kovacs

a month ago

Our cleaning fairy is punctual, reliable and the work is great. Everything is done in a timely manner. Wouldn't give her up so quickly.

Amatore Birgit

a month ago

Very good service, with friendly and courteous staff. Our cleaning lady is great :)

lupoch

a month ago

All the women who worked with me were very reliable and did their jobs properly. The only negative point is that my cleaner has changed twice in two years.

Stefanie Günther

2 months ago

Super happy with the agency and our current cleaning lady. She is punctual, very thorough and also very friendly. I look forward to further collaboration. Overall, highly recommended👍

soulfire506

3 months ago

We were already customers of the cleaning agency before Corona and were extremely satisfied. Unfortunately, the performance has deteriorated significantly. Absence of the cleaning lady was covered once, after which we were no longer informed - whether the cleaning lady was back or whether there was still a replacement. The first conversation was a bit awkward because the management wanted to sell various cleaning items - be it for the floor or cleaning stone, etc. We were dissatisfied with the replacement because various places were not cleaned. The cleaning lady agency accepted this and could not send another cleaning lady. For customers who have such experiences, it is important to do good marketing. Apparently they don't care.

Elena Imboden

3 months ago

Completely satisfied with the performance of the agency, our cleaner Mihrije and her deputy Yacqueline. They did a very good job and were always open to feedback. Thank you very much, I will be happy to come back to your agency!

Laura Rutz

3 months ago

Online registration and entry into the system is highly professional and works quickly and without any problems. The immediate people were very supportive and the first contacts and the first home visit took place quickly. The needs clarification is also professionally recorded schematically according to a form. Communication with the organizer and the room attendant works well. The cleaner works well, according to the list, which is exactly what is ticked! What is not listed remains there. In my opinion, there is a lack of certain flexibility, which is essential in a household. But I am very happy about this service and would like to submit my request directly. Thank you

Jila Heidarian

3 months ago

Thanks, everything is good so far. Maybe you could swap Mr. for Ms. in your customer file😉 Thanks.

Katja Schmid

4 months ago

Unfortunately, we were promised things that could not be kept. The cleaning is inadequate. It doesn't work with the substitute. You actually have to adapt to the company's schedule rather than taking your own needs into account.

Merlo Claudio

5 months ago

I am very satisfied with the cleaning agency. The employees are punctual, thorough and friendly. The quality of cleaning is excellent and my home looks spotless every time. I can only recommend this agency!

stephanie Pello

5 months ago

Super reliable and everything extremely well done

Alexandra Lammers

5 months ago

High satisfaction! We are very satisfied with the agency. Good communication, very good personal support and quick provision of the right cleaning fairy. Absolutely consistent price-performance ratio.

Anke Rüegg

5 months ago

Super organized, always on time and quite straightforward to set it up and they really look to match your needs; I am very satisfied I find quite valuable the first visit with a supervisor and the methodology applied to charge to the customer the real hours of work.

Nan Ettlin

5 months ago

I have had good experience with support, once I have established cleaning. I also had no issue to change the cleaning person when I felt it is not match. New person I have is really nice and precise. Beginning was a little bit cumbersome with setting up + i had to wait for a month as well as there was no available cleaning service.

zuzana takacsova

6 months ago

Easy contact and quick feedback from the agency, our cleaning specialist is friendly and cleans quickly and well. Additional tasks are carried out without any problems and our pet is not a problem for the specialist. The only point of criticism: The first cleaning appointment takes place together with an employee of the agency and the cleaning specialist. I observed that the communication between the employee and the cleaner was not very respectful and seemed rather condescending, as if the cleaning specialist was stupid. This really irritated me and made a bad impression on me as a customer. I would like to see the cleaning staff being treated on an equal footing, even if the employees are perhaps superior in language skills!!

Corina

6 months ago

We are very satisfied with the cleaning agency Glattal GmbH. The cleaning is impeccable, the interaction is always friendly and absences are communicated in good time.

CTS - QS Technik AG

7 months ago

I only used the services of Putzfrauenagentur Greifensee GmbH at the beginning of 2024 and so far I'm really completely satisfied. Top care, holiday replacement etc., I'm happy!

Stefan Diethelm

7 months ago

I'm probably the black sheep here. I would be happy if I could give such positive feedback! My question as to whether the cleaning ladies had any training was answered with yes... but the cleaning ladies themselves don't know anything about it... so everyone has a different idea of "clean"... standing barefoot in our shower and cleaning around things Unfortunately, they are not part of my idea. The Swiffer is very popular, but a wet rag is rare. I have a cleaning lady because I am chronically ill and therefore physically very weak. After a few months of training, I asked my pearl to put the things (carpets, decorative cleaning utensils) back in their place if possible, as this is too strenuous for me to put away roughly half of my inventory every week after a "hurricane". That was probably asking too much at a price of almost 40 francs per hour. The receipt came promptly, I was informed one day before the next assignment for no reason that Ms. I emailed back with the question of why Ms. X can no longer continue her work. With an automatic reply I was told that the clerk would only be back at her place after 5 days. Then I was told that Ms. X was no longer coming for “personal” reasons. It's nice that the company stands behind its employees, but where does this leave me as a customer??? So now I can again (probably after about 2 or 3 weeks without a cleaning lady) show a new pearl everything and teach her the extras that are different in every household. Honestly, NO THANK YOU! No longer with this company. Maybe the cleaning workers would be a little more committed if a little more wages were passed on to them... A disappointed ex-customer P.S.: out of kindness, I gave good Mrs. X a box of chocolates at Christmas and a chocolate bunny at Easter... should I do that again?...

Monika Stieber-Ryser

8 months ago

The clerks are very friendly, courteous and understanding, and the sales representative was also super friendly and nice! They also offered me another cleaner when I had difficulties! Tip to the field staff: I think small spontaneous checks to check whether it works are advisable! Thank you everyone, I would recommend the agency immediately!

Tanja Kriebus

8 months ago

A strong partner Putzfrauenagentur GmbH. We have been getting cleaning help for our stressful household for years. And extremely grateful that everything is so clean.

Ruth Senn

8 months ago

Absolute hammer! Called and very quickly received an offer for a cleaning lady. It now comes every Thursday and everything goes smoothly. I like it sparkling clean!

Der Luxi

8 months ago

Excellent! We found a cleaner through Putzfrauenagentur Kehl GmbH. And are very satisfied! Everything works extremely well.

Stefan Felix

9 months ago

I am very happy with the service offered by the agency.

Andreea Iuliana Ernst

9 months ago

I am very satisfied with our cleaning help and the support provided by the Glattal cleaning agency. Maritza does an excellent job and is very reliable. She is also a very pleasant personality and I really appreciated her and her work. Many thanks to Maritza and team for our clean home!!!

Yvee W.

11 months ago

The worst cleaning company in all of Switzerland. Look for cleaning staff just to have Teamleiter clean the house, without contract and without paying.. Arrogant office staff. I absolutely do not recommend this signature because it is not serious. My review is based on real facts. Attention ⚠️

Giovanna Integlia

11 months ago

Super Service, Lg Ch. M

Josef Müller

a year ago

High quality reliable service

Martijn Moransard

a year ago

We have been working with Putzfrauenagentur for the last couple of months. Specifically, we have been collaborating with Ms. Stephany Nataly Marca Rivera. She is extremely thorough and professional. We couldn't be happier with the provided services.

Thodoris Rekatsinas

a year ago

I don't grade the agency, but rather the performance of my assigned cleaning assistant. Salima Hakizhimana has cleaned for me a few times now. She works independently, efficiently, is polite and very clean. I can only recommend it and hope that it cleans me for a long time.

Kiki Hunziker

a year ago

The worst cleaning agency. Staff are neither trained nor provided with professional support. The customers are cheekily brushed off. Arrogant attitude from management. No responsibility is accepted for errors and damage. Stay away from this company.

Franz Ferdinand

a year ago

Our Mary is an angel. She cleans everything exactly how we want it. We are very happy with this choice. Everything works fine. Although we wish our cleaner spoke German and she doesn't, we are so happy with her that communication becomes less important. We are happy:-)

Helen Schneider

a year ago

Our first 3 years were great, mostly thanks to the amazing cleaning person we had: reliable, professional, kind. Once they left, things started getting bad: no reliability on the part of the agency, 3 cleaning sessions canceled last minute with no replacement, poor organizational skills, no reactivity, and no proper follow up with customers. We've decided to terminate our contract with them.

Zineb Ait Bahajji

a year ago

I have tried their competitor before and was very much disappointed and was on a look out for a better service. Then I gave a chance to Putzfrauenagentur. They are amazing and exactly what I was looking for. Their agents are always on time and do a good job. I can highly recommend!

V. SPPL

a year ago

We have a cleaner coming every two weeks for two hours. They are punctual and very efficient. I can highly recommend them.

Robert Cuny

2 years ago

I wasn't happy with the first cleaner. The agency was very accommodating and organized new help as quickly as possible. Now I am very happy with our new cleaning aid. She is very friendly, works cleanly, independently, cleans where it is necessary and she is very punctual. I can highly recommend the agency.

Monika Ramsauer

2 years ago

Putzfrauenagentur cleaned my flat and ironed my shirts every second week for over a year. I’m very happy with the services provided by Putzfrauenagentur and especially from Ismete. I never had any complains and I can definitely recommend Putzfrauenagentur if you are looking for professional cleaning services.

Florian Bozzone

2 years ago

I am very satisfied with the service provided by the Gnehm cleaning agency: it worked perfectly for me every two weeks for three hours of basic cleaning. If my cleaning pearl was unavailable, a replacement lady was immediately organized. Everything very professional. Recommended.

Irène Nager

2 years ago

We are very happy with our cleaning fairy Barbora. She does her job very well. We always look forward to coming home when she was there. The agency is also very accommodating and friendly. Very pleasant and personal advice. I would recommend it immediately.

Kevin Trachsel

2 years ago

Very friendly, efficient and uses initiative. Very happy with the service

Marie Geiger

2 years ago

I am always in a particularly good mood on the days when my apartment is cleaned. In the evening you come home and everything is perfect. I can now use this message to express my gratitude and also my joy in the service of the cleaning agency. Thank you very much for the great work

Patrick Stähli

2 years ago

Everything is sparkling clean and much better than if I attempted cleaning myself. An absolutely worthwhile investment of money and a fantastic job by the person sent from the agency!

Hamsa S

2 years ago

top team

Jana Kündig

3 years ago

Lovely friendly lady cleaning our house, working very hard.

Olga Gericke

3 years ago

Our angel does household chores very carefully and conscientiously. She has a very friendly nature - we are very happy

Evelyne Salie

3 years ago

Excellent service, with superb employees.

Mark Jones

3 years ago

Excellent experience.

Miguemon Miguemon

3 years ago

My experience with this company has far surpassed any other service that I've worked with in Zurich. Very professional, pay attention to detail, willing to work with you. I feel confident working with them.

Jenny Mesrie

3 years ago

We are very satisfied with the services provided. The cleaner assigned to us is absolutely reliable, works quickly, thoroughly and carefully. She is a pearl.

claire claire.wohlgensinger@bluewin.ch

3 years ago

excellent service! Thank you

Christine Kyburz

3 years ago

We have been customers of the cleaning agency for several years now and can only recommend the service. So far, without exception, all assignments have always been well planned and carried out and a replacement has always been communicated in good time during holidays. Our cleaning lady has always been 100% reliable and absolutely trustworthy and has always completed her work on time and very satisfactorily.

Christian Scholz

3 years ago

Very satisfied

Katja Aeschlimann

3 years ago

I have been a customer for several years and have consistently had very positive experiences. The employees are very reliable and the administration takes care of replacements in the event of changes. I think it's very good that it's agreed exactly what needs to be cleaned every time and what needs to be cleaned occasionally. In my case, the cleaning fairy comes every 2 weeks. Kitchen, bathroom and floors are always cleaned. The microwave, the rack in the kitchen and other things only occasionally, alternating. So it's always the same number of hours per assignment and I know the costs. I really appreciate this service.

paul huwiler

3 years ago

I am very happy with the services of this company. Very easy to deal with in my opinion super well organized.

Claudia Ritschard

3 years ago

Just a super professional service and company. If my usual cleaner is away they have a replacement set up automatically. I've been a customer for 8 years and will continue for a long long time. Highly recommended.

Luke Bragg

3 years ago

Parfait and excellent quality!! I can them recommend!

Igor Golovakin

3 years ago

Great price/value, professional and responsive service.

Sven Mangold

3 years ago

Very reliable and trusted service provided

Gerhard Steinrücken

3 years ago

After some difficulties with staff at the beginning (reliability) we got now an excellent reliable help.

Volkmar Puempin

6 years ago

Arrogant and unprofessional. I required a check out cleaning and it took 2 weeks to finally get the person coming to see the flat after few cancellations at the last moment. And when she finally came all the questions were about agreeing to get a long term contract with them for the next flat. After i said that i'm not interested in long term cleaning, Manuela promised to make me an offer in 1-2 days and left. However no offer arrived from her and when i chased for a feedback she said that all their cleaning teams are not available at the date of cleaning and long after that. I didnt understand why i had to wait 2 weeks for her visit if she knew that they will not be able to clean. Ridiculous and unprofessional.

Anna B