Freephone number:

0800 38 38 38

Terms and condtitions

Article 1

Performance 

The cleaning agency accepts cleaning orders from customers and fulfils the respective work contracts. It performs work as a cleaning company with a guarantee for all services provided. The cleaning agency is the sole authority for the planning of work and distribution of work to cleaning ladies.

 

Article 2

Start, duration, termination

The contractual relationship starts with the bilateral signing of the contract and is concluded for an indeterminate time. It can be terminated after 3 month, after the 1st use of cleaning, by either side in writing subject to a term of 14 days at the end of each working week. Both contractual parties can terminate the contract at any time without notice for good cause.

 

Article 3

Cleaning inventory

The customer’s household will be cleaned according to the specification of work agreed between the two contractual parties.

 

Article 4

Volume of work

The volume of work can be extended or reduced at any time with mutual agreement. The broad services covered should be taken from the table on pages 3 + 4. This sheet of conditions forms an integral element of this agreement.

 

Article 5

Conditions, due dates

An hour of cleaning consists of 55 minutes of working time and will be billed at the start of the following month. The customer undertakes to pay this amount within 10 days. Following a second reminder, the cleaning agency reserves the right to invoice the customer CHF 46.43 plus VAT for additional work. Any costs, which arise from prosecution, will be invoiced to the customer in full.

 

Article 6

Duty of care

The cleaning agency guarantees the quality of its services, which it carries out with care while looking after the customer’s interests to the best of its ability.

 

Article 7

Retention of keys

The customer is responsible for access and can choose from different variants. Ideally customers give Putzfrauenagentur two keys to their household. This ensures access for substitutes at all times and the customer does not have to arrange anything. The cleaner receives one key and the other remains safely stored at Putzfrauenagentur. If Putzfrauenagentur is only given one key or no keys, this can result in added effort for the customer when it comes to substitutes. Upon receipt of the key, Putzfrauenagentur is committed to proper handling when it concerns access to the customer's premises. Employees of Putzfrauenagentur are strictly prohibited from entering outside of the agreed times without the customer's express permission. In addition, Putzfrauenagentur is very careful to ensure that the keys are not passed on to third parties. These points are also regulated in the key acknowledgment. The keys are to be returned to the customer upon first request.

 

Article 8

Cleaning materials

The customer will provide the cleaning agency free of charge with all cleaning materials, such as cleaning utensils, detergent etc. The customer is also responsible for providing the equipment required for the work. Excluded from this ruling, is work where the equipment required would not normally be found in private households, such as carpet cleaning equipment etc. This type of equipment will then be brought along by the cleaning agency if necessary.

 

Article 9

Staff

The cleaning agency confirms herewith that every employed cleaning lady meets statutory requirements in every respect and that the conditions of employment comply in full with the provisions of the Collective Labour Agreement governing the cleaning sector.

 

Article 10

Responsibility of the customer

The customer undertakes, within his/her means, to assist in complying with the agreement. The customer should ensure, for example, that the cleaning cloths have been washed and are available for each clean, that cleaning materials are available and that the house can be accessed etc.

 

Article 11

Trade secrets and duty of secrecy

The cleaning agency and its employees hereby undertake not to pass any information, which it learns within the framework of these contractual conditions, onto third parties. This relates specifically to documents of all types, living conditions, income and ownership. The customer, in turn, also agrees to professional non-disclosure of trade secrets. Trade secrets are deemed to be information, the disclosure of which could harm the cleaning agency and its employees in any way. This professional non-disclosure agreement continues to be in place following termination of the contractual relationship.

 

Article 12

Prohibition of competition

Without written authorisation from the cleaning agency the customer may not entice its employees to work for the customer or to work for a third party or compete against the cleaning agency in any way, for example by arranging or concluding business. Even after the end of the contractual relationship, the customer is also prohibited (irrespective of the selected legal form), to employ the cleaning agency’s cleaners either directly or indirectly in any way. This ban will last up to one year following the end of the contractual relationship and is restricted to the whole of Switzerland.

 

Article 13

Penalty

In the event of an infringement of the professional non-disclosure agreement (Clause 11) and/or the non-competition clause (Clause 12), the customer will pay the cleaning agency a penalty amounting to the total volume of the contract for the previous twelve months for each case of transgression. In addition, the customer will be liable in full for any damage in excess of the penalty. Payment of the penalty does not release the customer from compliance with his/her contractual obligations. The cleaning agency expressly reserves the right to demand the elimination of the illegal state of affairs and compliance with the professional confidentiality agreement and non-competition clause in the future.

 

Article 14

Substitution

The cleaning agency and its legal successors may transfer all of the rights and obligations from this contract to a third party. The rights and obligations shall only be transferred following specific written explanation to the customer.

 

Article 15

Right of rejection

The customer can reject an employee for good reason by calling into question the achievement of the aims of this contract by a specific employee of the cleaning agency. At the request of the customer, the cleaning agency will immediately make every effort to find a replacement.

 

Article 16

Liability

The cleaning agency has an employer’s liability insurance, which covers consequential damage (personal and material damage of up to CHF 5 million), which has been caused by employees of the cleaning agency when carrying out contractual work. On request, the customer can demand to see detailed information about the insurance cover from the cleaning agency at any time. For all other damage, the liability on the part of the cleaning agency is limited to a figure of CHF 464.25 plus VAT. This also relates to damage of all kinds, for which the insurance company refuses liability. The cleaning agency undertakes to inform the customer immediately about any damage of any kind caused. The customer undertakes to report any damage within 30 days of its occurrence. No liability shall be accepted for damage that is reported after this 30 day period.

 

Article 17

Availability

The hourly cleaning rate stipulated in Art. 5 applies during normal working hours. A higher fee will be charged for services provided at the weekend, on public holidays, in the evening and at night.

 

Normal working hours:
Monday to Friday 08:00–17:59

Exceptional working hours:
Monday to Friday 18:00–07:59
Saturday, Sunday and legal public holidays

 

Article 18

Hotline

The telephone hotline is available to customers on Monday to Friday, from 08:00 to 12:00 and from 14:00 to 17:00. In an emergency, your support person can be called on their mobile phone outside of these hours.

 

Article 19

Severability clause

Should a provision of this contract be invalid, the validity of the remaining provisions shall not be affected. The parties undertake to replace the invalid provision by finding a consensus using the most similar valid provision.

 

Article 20

Adjustments

The rights to statutory requirements, amendments to the joint committee, conditions of the GAV, adjustments due to inflation, VAT and price amendments etc. shall remain expressly reserved.

 

Google Reviews
4.7

Based on 1059 Reviews

Profilbild von Simon Zeiser
in the last week
My dear cleaning fairy, it was great. Every second Monday she did the basic cleaning in my apartment. Always very reliable. The company itself has also carefully taken over the administration.. gladly again 😊
Sybille Aregger
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3 weeks ago
Is always super punctual, very friendly and does her job very well. There are 5 stars if everything continues to run as well as it has up until now
Corinne Blanc
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a month ago
I am very satisfied with the services of our cleaning lady Nicole. She does her job very neatly and to my complete satisfaction. I am incredibly grateful for your support at home as well as in our shop.
Markus Dietrich
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a month ago
Ms. Catherine Mbungu is a reliable, personable, friendly lady who does her job to my complete satisfaction! The only thing I'm a little sorry for is that she doesn't speak German very well, and unfortunately, with my French, no proper conservation is possible either. But that has nothing to do with Catherine's actual work. And I am - I want to emphasize this again - very satisfied!!! With kind regards Urs Rutsche
Urs Rütsche
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a month ago
I was not satisfied with the first cleaner. The agency was very accommodating and organized new help as quickly as possible. Now I am very satisfied with our new cleaning aid. She is very friendly, works cleanly, independently, cleans where necessary and she is very punctual. I can highly recommend the agency.
Monika Ramsauer
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a month ago
Putzfrauenagentur cleaned my flat and ironed my shirts every second week for over a year. I’m very happy with the services provided by Putzfrauenagentur and especially from Ismete. I never had any complains and I can definitely recommend Putzfrauenagentur if you are looking for professional cleaning services.
Florian Bozzone
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a month ago
Ms. Häfelin is an excellent cleaner who works efficiently, thoroughly and quickly. We are very happy that she supports us.
Anja Twiehaus
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a month ago
I am very satisfied with the service provided by the cleaning agency Gnehm: basic cleaning for three hours every two weeks worked perfectly for me. If my cleaning pearl was prevented, a replacement lady was immediately organized. Everything very professional. Recommended.
Irène Nager
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a month ago
Very friendly and reliable partner for cleaning work. We have a very good cleaning lady and are very grateful for her always good and proper work with us. Highly recommended and professional!
Corinne Waibel
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a month ago
We are completely satisfied. Diana does a fantastic job and it is always a pleasure to walk through the freshly cleaned apartment.
N K
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2 months ago
I'm satisfied with the cleaning service, but the billing model with minute-by-minute billing doesn't suit me at all. I have booked 2 hours and am expecting these to be done. I can live very well with a certain tolerance + and -.
j f
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2 months ago
First assignment for Natascha B. - but also for us the first experience! "Learning by doing" the progress is clearly visible. We always look forward to our pearl Natascha and her great, friendly nature.
TRUFIS
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3 months ago
We are very satisfied with our cleaning fairy Barbora. She does her job very well. We always look forward to coming home when she's there. The agency is also very accommodating and friendly. Very pleasant and personal advice. I would recommend immediately.
Kevin Trachsel
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3 months ago
The performance is basically ok. There are a few things that I would like to improve, which I have already communicated to File. It appears to have been somewhat superficially cleaned.
Heidrun Goth
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3 months ago
We are very satisfied with S.K. She does her work simply fantastic, is very customer-oriented and highly professional. We've been using the cleaning services for a few months now. The quality is very high and the communication works perfectly. A great relief for our everyday life! Thank you S.K!
A G
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3 months ago
The cleaning lady agency is very professional. At the beginning, an employee came along with the cleaning lady and the three of us took a close look at everything. I really appreciated that! After the first visits, I told my cleaning lady a few things that I would like to have done differently, and she dutifully implemented them the next time. So far I'm really very satisfied and it relieves me enormously in my everyday life with the children! :) Thank you!
Saskia Schöni
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3 months ago
Schnelle Rückmeldung und Organisation einer Putzkraft nach Anmeldung. Zuverlässige 14-tägige Einsätze. Sehr liebe und zuvorkommende Art hat Frau D.A. Ihre Arbeit macht Sie sehr präzise und sauber. Danke dir. Auf jeden Fall weiter zu empfehlen.
Janine
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4 months ago
We are new to the cleaning lady agency, we should have registered here much earlier. Now we enjoy it when our apartment is super clean after cleaning.
Geschwister Bächle
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4 months ago
It's developing slowly. We think it could be a little more efficient. We would like to bring the time forward. Carla often stays until after 6pm on Thursdays. You are welcome to come in the morning.
Philipp Baranovic
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4 months ago
We are completely satisfied! The agency is very customer-oriented and highly professional. We've been using the cleaning services for a few months now. The quality is very high and the communication works perfectly. A great relief for our everyday life! Thanks!
Claudia Cepeda
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4 months ago
We have been customers of the cleaning lady agency in Glattal for almost four years and are very satisfied. Maria is very reliable, punctual and does her job perfectly. We also experience the contact with the agency as very positive. You will be informed early on about the absence of the cleaning staff and, if you wish, you will also be given a deputy. We are always happy when Maria comes to us, not only because she relieves us with her work, but also as a person. The agency is highly recommended.
Patricia Monnard
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5 months ago
Very friendly, efficient and uses initiative. Very happy with the service
Marie Geiger
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5 months ago
Ms. Krasniqi is a very lovely person. She is very conscientious in carrying out the work assigned to her. It would be nice if she stayed with us. Something very important for us, she gets along great with our collie. That's saying something, because he's very selective when it comes to letting people get to him.
Jackie Eugster
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6 months ago
On the days when my apartment is cleaned, I'm always in a particularly good mood. In the evening you come home and everything is perfect. At this point I can now express my gratitude and also my pleasure in the service of the cleaning lady agency. Many thanks for the great work
Patrick Stähli (fildern7)
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7 months ago
Everything is sparkling clean and much better than if I attempted cleaning myself. An absolutely worthwhile investment of money and a fantastic job by the person sent from the agency!
Hamsa S
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7 months ago
The quality of the cleaning was completely insufficient. Neither under the easily accessible and visible sofa nor under the bed was ever cleaned with the vacuum cleaner. The dust also remained in other places that were not so easily accessible, so that several "dust mice" came to light. Stains on the parquet were not removed, etc. This shows that the agency's quality control is also insufficient. It is also tedious that when the cleaning person is away on holiday, the customer must ensure that the deputy has access to the apartment. The agency seems only interested in mediation, but not in a satisfactory service. In view of this, I am amazed that your employee charged 3 hours of work per assignment for the meager performance.
Carlo Bianchi
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7 months ago
top team
Jana Kündig
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7 months ago
Very reliable service with absolute top quality. From booking over the first conversation and now the two-week cleaning everything runs smoothly and with minimal effort for me. I can only recommend.
Erika Kündig
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8 months ago
Very expensive for a shallow cleaning that they provide. I was your customer. Of course, not anymore. I’m not mistaken you with anyone else. I got a link to leave a review, so here it is.
Mariia Zhandarova
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9 months ago
Our new cleaner is punctual and friendly. The agreed work has so far been done to full satisfaction and you can see that she is making an effort. We look forward to the great end result every two weeks! Thanks very much!
Laura Sturdza
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10 months ago
Lovely friendly lady cleaning our house, working very hard.
Olga Gericke
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11 months ago
Our angel does household chores very carefully and conscientiously. She has a very friendly nature - we are very happy
Evelyne Salie
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11 months ago
I have had a cleaning fairy from her for 1 month Company cleaning agency found. I'm very satisfied. The cleaning fee is punctual, reliable, friendly and does a very good cleaning.
Ursula Abegg-Kohler
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11 months ago
We are very happy with the cleaning of our house. The quality, performance and punctuality are very good. Our cleaning lady is very pleasant, friendly and trustworthy. We can recommend this company with a clear conscience.
Roland Bachmann
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a year ago
Excellent service, with superb employees.
Mark Jones
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a year ago
I am always very satisfied with the cleaning agency. My special requests were always met. The employee responsible for me was punctual, meticulous and independently saw what was additionally necessary. I managed it independently and to my complete satisfaction. I recommend the cleaning agency Glattal with a clear conscience.
Pia Strucker
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a year ago
Excellent experience.
Miguemon Miguemon
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a year ago
We are not at all satisfied with the Kehl company. After signing the contract, we first had to wait longer until a cleaning lady was found. Then when they found someone and they cleaned them with us, we expressed some criticism about the cleaning method and hoped for improvement. The cleaning lady was not capable of criticism. Got rude and didn't want to clean up with us anymore. The Kehl company could not find another cleaning lady for us, even when the lady was on vacation we wanted to REPLACE but there was none. But it is precisely for these reasons that we have decided on a company to make it easier for us !!!!! We were very disappointed. Under professional we imagine something else.
Susanne Bruderer
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a year ago
I am very satisfied with my cleaning lady and with Putzfrauenagentur work. The whole process is very well organised. Highly recommend.
Tatiana Panferova
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a year ago
Very professional, very diligent, and very reliable - recommend!
Kyra Bachmakova
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a year ago
My experience with this company has far surpassed any other service that I've worked with in Zurich. Very professional, pay attention to detail, willing to work with you. I feel confident working with them.
Jenny Mesrie
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a year ago
We have been customers of the cleaning agency for a long time and can only recommend them! If it is too tedious and time-consuming to deal with the formalities of employing a cleaning fairy, this is the right place for you. Holiday substitutions are guaranteed, short-term failures are compensated as well as possible, special orders can be arranged. Should there be a change of cleaning lady, she will be introduced personally and the cleaning object discussed with her and shown what to look out for in particular. Everything tip top and at a fair price.
Stephanie Fuerderer
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a year ago
I am very satisfied with the service from Putzfrau.ch. I signed up for their services about three months ago and so far I can tell that this company has met my needs. The cleaning lady assigned to me is well trained, discreet and respectful. She is always on time and focuses on work without the distraction. The prices are also fair and the working method is really safe and convenient for the customer. I would recommend this company to anyone looking for a stress-free cleaning lady
Gloria Gonzalez
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a year ago
We have had our house cleaned by the cleaning agency Kehl GmbH for almost 10 years and are very satisfied with it. And if something does go wrong, there is always a way to resolve the problem in a friendly and professional manner. We can recommend the cleaning agency at any time.
Silvio Ponzett
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a year ago
We use the services of an employee of the cleaning agency Kehl GmbH once a week and are very satisfied. She is always on time, cleans our two bathrooms, vacuums and mops all floors in the apartment and, last but not least, wipes the dust. The price performance ratio is very good. We hope that she will remain loyal to us for a long time.
Guido Boehme
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a year ago
excellent service! Thank you
Christine Kyburz
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a year ago
We have been customers of the cleaning agency for several years now and can only recommend the service. So far, without exception, all missions have always been well planned and carried out and a substitute has always been communicated in good time during holidays. Our cleaning lady has always been 100% reliable and absolutely trustworthy and has always done her work on time and very satisfactorily.
Christian Scholz
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a year ago
Very satisfied
Katja Aeschlimann
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a year ago
I am very happy with the services of this company. Very easy to deal with in my opinion super well organized.
Claudia Ritschard
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a year ago
Just a super professional service and company. If my usual cleaner is away they have a replacement set up automatically. I've been a customer for 8 years and will continue for a long long time. Highly recommended.
Luke Bragg
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a year ago
Reliable and good service in the higher price segment. I am very satisfied with my cleaning lady and the service of the office e.g. if you are absent, you will be informed in good time and a replacement offered. Small disadvantage: Only what is defined in the catalog is cleaned, i.e. obvious dust next to the agreed place is not cleaned. Still highly recommended, thank you!
Serge Danis
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a year ago
Parfait and excellent quality!! I can them recommend!
Igor Golovakin
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a year ago
Great price/value, professional and responsive service.
Sven Mangold
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a year ago
For some time now I have been able to enjoy regular cleaning from cleaning agency Glattal GmbH. We are very satisfied with our cleaning staff, who are very thorough, but also spontaneously decide what is necessary. The agency itself is reliable and quick if you have a concern or question. We would recommend this again and again.
Zdara Posch
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a year ago
Very reliable and trusted service provided
Gerhard Steinrücken
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a year ago
After some difficulties with staff at the beginning (reliability) we got now an excellent reliable help.
Volkmar Puempin
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a year ago
We have had our cleaning fairy for a little more than half a year and are very satisfied. She is very friendly and motivated and does her job very well and thoroughly. The agency works very professionally and the communication with the customer is very exemplary. All in all, top service that we would happily recommend.
Nina Würsten
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a year ago
The cleaning fairy assigned to us is always very friendly. She does the cleaning to our complete satisfaction. Price / performance is good. You don't have to worry about anything anymore, everything is organized by the company and communicated transparently. We can highly recommend the cleaning agency Grossraum Winterthur GmbH, as well as our dear cleaning fairy. A real asset for us.
Jörg Sameli
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3 years ago
MARION Wedding
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4 years ago
Company of liars, i cancelled the contract as they never managed to clean properly within reasonable amount of hours. Watch out that you can only cancel the contract after 3 months even if you are not happy with the service and trial cleaning they don't allow you to have. Very disappointed and don't recommend to anyone.
Lis Wendel
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4 years ago
Arrogant and unprofessional. I required a check out cleaning and it took 2 weeks to finally get the person coming to see the flat after few cancellations at the last moment. And when she finally came all the questions were about agreeing to get a long term contract with them for the next flat. After i said that i'm not interested in long term cleaning, Manuela promised to make me an offer in 1-2 days and left. However no offer arrived from her and when i chased for a feedback she said that all their cleaning teams are not available at the date of cleaning and long after that. I didnt understand why i had to wait 2 weeks for her visit if she knew that they will not be able to clean. Ridiculous and unprofessional.
Anna Batistini
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4 years ago
The putzfrau.ch company is warmly recommended from advice at the beginning, responding to needs, communication and effective cleaning. Thank you for the great cooperation.
Rene Stöhr
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