Freephone number:

0800 38 38 38

AGB

Art. 1

Leistung

Die Putzfrauenagentur (nachfolgend „PFA“) nimmt Reinigungsaufträge von Kunden entgegen und erfüllt damit einen Werkvertrag. Sie verrichtet Arbeiten als Reinigungsunternehmen mit Garantie auf die vereinbarten Leistungen. Die Einsatzplanung, sowie die Aufgabenverteilung an das Reinigungspersonal, erfolgt durch die PFA, welche als einzige Partei weisungsbefugt ist.

 

Art. 2

Beginn, Dauer, Kündigung

Das Vertragsverhältnis beginnt mit beidseitiger Vertragsunterzeichnung und ist auf unbestimmte Zeit abgeschlossen. Es kann nach 3 Monaten, ab dem 1. Reinigungseinsatz, von beiden Seiten unter Einhaltung einer Frist von 14 Tagen, schriftlich auf das Ende einer jeden Arbeitswoche gekündigt werden. Aus wichtigen Gründen können die Vertragsparteien den Vertrag jederzeit unter Anrechnung einer Aufwandsentschädigung von CHF 300.- exkl. Mwst. fristlos auflösen.

 

Art. 3

Erstaufnahme

Die Räumlichkeiten der Kunden werden gemäss Pflichtenheft, das von den Vertragsparteien zusammen erarbeitet wurde, gereinigt.

 

Art. 4

Auftragsvolumen, Stornierungen

Das Auftragsvolumen kann im gegenseitigen Einvernehmen jederzeit aus-/abgebaut werden. Die Dienstleistungen sind den PFA-Leistungstabellen zu entnehmen. Diese Bedingungen bilden einen festen Bestandteil dieser Vereinbarung. Stornierungen einzelner Reinigungen können bis 72 Std vor Ausführung ohne Kostenfolge telefonisch/ schriftlich der beauftragten Agentur gemeldet werden. Stornierungen innerhalb 72 Std vor Ausführung werden gemäss Auftragskonditionen verrechnet.

 

Art. 5

Preise, Konditionen und Fälligkeit

Alle Preise verstehen sich exkl. Mwst. netto pro Reinigungsstunde. Eine Reinigungsstunde besteht aus 55 Minuten Arbeitszeit. Die Reinigungsstunden werden jeweils mittels Leistungsabrechnung zu Beginn des Folgemonats verrechnet. Der Kunde verpflichtet sich, diesen Betrag innert 10 Tagen zu begleichen. Bei einer 2. Mahnung behält sich PFA das Recht vor, CHF 50 exkl. Mwst für den entstandenen Mehraufwand in Rechnung zu stellen. Sämtliche Aufwendungen, die im Zusammenhang einer Betreibung entstehen werden vollumfänglich dem Kunden in Rechnung gestellt.

 

Art. 6

Sorgfaltspflicht

Die PFA führt die ihr übertragenen Aufgaben sorgfältig und unter bestmöglicher Wahrung der Interessen der Kunden aus.

 

Art. 7

Schlüsselabgabe

Der Kunde ist für den Zutritt verantwortlich. Idealerweise übergibt er der PFA 2 Schlüssel seiner Haushaltung. Damit ist der Zugang für Stellvertretungen jederzeit gewährleistet, die Reinigungskraft erhält 1 Schlüssel, der zweite Schlüssel bleibt bei der PFA in sicherer Verwahrung.
Falls der PFA nur 1 oder kein Schlüssel übergeben wird, kann dies mit einem durch PFA verrechenbaren Mehraufwand verbunden sein, insbesondere für Stellvertretungen. Die PFA verpflichtet sich mit dem Erhalt der Schlüssel zu einem ordnungsgemässen Umgang, was den Zutritt zu den Räumlichkeiten des Kunden betrifft. Ohne ausdrückliche Erlaubnis des Kunden ist der Zutritt ausserhalb der vereinbarten Zeiten für die Beschäftigten der PFA strengstens untersagt. Zusätzlich ist die PFA dafür besorgt, dass die Schlüssel nicht an Dritte weitergegeben werden, siehe Regelung gemäss Schlüsselquittung. Die Schlüssel sind auf erstes Begehren an den Kunden zurückzugeben.

 

Art. 8

Reinigungsmaterial

Der Kunde stellt der PFA sämtliche Utensilien wie Reinigungsmaterial, Putzmittel etc. kostenlos zur Verfügung und ist für das Vorhandensein der benötigten Arbeitsgegenstände verantwortlich.

 

Art. 9

Personal

Die PFA bestätigt, dass sämtliches eingesetztes Personal in jeder Hinsicht die gesetzlichen Anforderungen erfüllt und die Anstellungsbedingungen den Auflagen des Gesamtarbeitsvertrags der Reinigungsbranche vollumfänglich gerecht werden.

 

Art.10

Verantwortlichkeit des Kunden

Der Kunde verpflichtet sich im Rahmen seiner Möglichkeiten bei der Vertragserfüllung mitzuwirken. Er ist z.B. dafür besorgt, dass die Reinigungstücher bei jedem Einsatz gewaschen vorliegen, Hilfsmaterial zur Verfügung steht, die Haushaltung zugänglich ist usw.

 

Art. 11

Geschäftsgeheimnis, Geheimhaltungspflicht

Die PFA und deren Beschäftigte verpflichten sich, keinerlei Informationen, die sie im Rahmen des vorliegenden Vertragsverhältnisses erfahren, an Dritte weiterzugeben. Dies betrifft insbesondere Dokumente aller Art, Wohn-, Einkommens- und Besitzverhältnisse. Der Kunde erklärt sich ebenfalls damit einverstanden, dass er einer Schweigepflicht für Geschäftsgeheimnisse unterliegt. Als Geschäftsgeheimnisse gelten jegliche Informationen, deren Weitergabe der PFA und deren Beschäftigten in irgendeiner Art und Weise schaden könnten. Diese Schweigepflicht besteht auch nach Auflösung des Vertragsverhältnisses weiter.

 

Art. 12

Konkurrenzverbot

Der Kunde darf ohne schriftliche Bewilligung der PFA deren Beschäftigte weder auf eigene Rechnung noch auf Rechnung eines Dritten, abwerben oder die PFA in irgendeiner Weise konkurrenzieren, z.B. durch das Vermitteln oder das Abschliessen von Geschäften. Auch nach Beendigung des Vertragsverhältnisses ist es dem Kunden ungeachtet der gewählten Rechtsform untersagt, Raumpflegerinnen der PFA in irgendeiner Weise direkt oder indirekt zu beschäftigen. Dieses Verbot dauert bis ein Jahr nach Beendigung des Auftragsverhältnisses an und beschränkt sich auf Gebiete, in der die PFA tätig ist.

 

Art. 13

Konventionalstrafe

Bei der Verletzung von Geschäftsgeheimnissen (Art. 11) und/oder des Konkurrenzverbotes (Art. 12) schuldet der Kunde der PFA eine Konventionalstrafe in der Höhe des Auftragsvolumens der vergangenen sechs Monate für jeden Fall der Zuwiderhandlung. Zusätzlich haftet der Kunde vollumfänglich für den die Konventionalstrafe übersteigenden Schaden. Die Bezahlung der Konventionalstrafe befreit nicht von der Pflicht zur Einhaltung vertraglicher Verpflichtungen. Die PFA ist ausdrücklich berechtigt, die Beseitigung des rechtswidrigen Zustandes sowie die Einhaltung der Geheimhaltungspflicht und des Konkurrenzverbotes für die Zukunft zu verlangen.

 

Art. 14

Substitution

Die PFA und deren Rechtsnachfolger dürfen sämtliche Rechte und Pflichten aus diesem Vertrag auf einen Dritten übertragen. Die Übertragung der Rechte und Pflichten erfolgt durch besondere schriftliche Erklärung an den Kunden.

 

Art. 15

Zurückweisungsrecht

Aus triftigen Gründen, welche die Erreichung der Ziele dieses Vertrages mit einer bestimmten Beschäftigten der PFA in Frage stellen, kann der Kunde diese zurückweisen. Auf Wunsch des Kunden bemüht sich die PFA umgehend um einen Ersatz.

 

Art. 16

Haftung

Die PFA besitzt eine Betriebshaftpflichtversicherung, die für Folgeschäden haftet, welche durch Beschäftigte der PFA bei der Erfüllung vertraglicher Aufgaben verursacht werden. Auf Wunsch kann der Kunde jederzeit detaillierte Informationen über die Deckung dieser Versicherung bei der PFA anfordern. Für andere Schäden ist die Haftung der PFA auf den Betrag von CHF 500.- exkl. Mwst. limitiert. Ebenso für Schäden jeglicher Art, für welche die Versicherungsgesellschaft eine Haftung ablehnt. Die PFA verpflichtet sich, dem Kunden allfällige Schäden umgehend zu melden. Der Kunde verpflichtet sich, Schäden innerhalb von 30 Tagen nach Eintreten zu melden. Für nachträglich gemeldete Schäden wird jede Haftung abgelehnt.

 

Art. 17

Bereitschaftszeiten

Die Kosten der Reinigungsstunde gemäss Art. 5 gelten während den üblichen Arbeitszeiten. Für Aufträge an Wochenenden, Feiertagen und an Abenden, sowie in der Nacht, gilt ein spezieller Reinigungsstundenansatz.

 

Normalarbeitszeit:

Montag – Freitag      08:00 – 17:59

 

Aussergewöhnliche Arbeitszeiten:

Montag – Freitag      18:00 – 07:59

Samstag, Sonntag und gesetzliche Feiertage

 

Art. 18

Hotline

Die Hotline steht dem Kunden von Montag bis Freitag ab 08:00 Uhr bis 12:00 Uhr und von 14:00 Uhr bis 17:00 Uhr zur Verfügung. In Notfällen kann ausserhalb dieser Zeiten auf die Mobilnummer des entsprechenden Kundenberaters angerufen werden.

 

Art. 19

Salvatorische Klausel

Sollte eine Bestimmung dieses Vertrages unwirksam sein, wird die Wirksamkeit der übrigen Bestimmungen davon nicht berührt. Die Parteien verpflichten sich, anstelle der unwirksamen Bestimmung eine dieser Bestimmung möglichst nahekommende wirksame Regelung zu treffen.

 

Art. 20

Anpassungen

Gesetzliche Vorgaben, Auflagen des GAV, Änderungen der paritätischen Kommission, Anpassungen der Teuerung, der Mwst. sowie Preisanpassungen etc. bleiben ausdrücklich vorbehalten.

 

 

Google Reviews
4.7

Based on 1378 Reviews

Profilbild von Simon Zeiser
2 weeks ago
I have a very bad experience with this cleaning company, I was promised a lot at the beginning - customer-oriented service, trained cleaner, replacement in case of dissatisfaction - it was just a deception, nothing worked, I lost money and time.
Mae67
Profilbild von Simon Zeiser
2 weeks ago
Not recommended. Poor cleaning performance – points discussed were ignored or not implemented at all. Despite feedback and photo evidence, no improvement. The language barrier was cited as the reason, but no remedy was provided. In the end we still had to pay half. Poor communication, disappointing customer service. An additional fee must be paid upon cancellation.
Sabrina Billion
Profilbild von Simon Zeiser
2 weeks ago
Not recommended! The supervisors treat the cleaners very condescendingly - the treatment seems disrespectful and unprofessional. Caution is also advised: If you want to terminate the contract early (up to 3 months), an additional fee will be charged. We were dissatisfied with the cleaning performance and did not notice any improvement despite repeated advice. Cancellation was only possible for an additional charge. Not customer friendly behavior.
Denyse Billion
Profilbild von Simon Zeiser
a month ago
Ich bin sehr zufrieden. Er putzt sehr gründlich, hat den Staubsauger gereinigt und den Dsmpfabzug auf Vorderman gebracht. Ausser beim letzten msl hat er die Abfallkübel nicht geleert. Trotzdem top!
Miriam Frey
Profilbild von Simon Zeiser
a month ago
Disastrous experience — absolutely not recommended I am deeply disappointed with the lack of organization and poor customer service. I looked for cleaning help for my business premises and products through this company - the address was clearly communicated from the start. After two months of back and forth, the cleaning lady and a companion showed up on the scheduled day of the job, only to tell me that the journey was too long for them. This information could have easily been clarified in advance using Google Maps! I had specifically set aside the day to train the cleaning lady, but instead the job was canceled right outside the door. I asked to be informed as soon as a cleaner was found to take the trip. A week later, a holiday replacement appeared unannounced - for a cleaning lady who had not started any work at all! And the best thing: I was also charged for the journey, and because I sent the uncommunicated representative away, there were also reminder fees on top of that. Since January I have been asking for an invoice adjustment and instead I only receive automated reminders and not a single response to my requests. Instead of advertising heavily, the company should clarify the basics: check addresses beforehand, discuss directions and only send representatives if an assignment actually takes place. And above all: take customer concerns seriously instead of fobbing them off with automated reminders. This experience was simply frustrating — absolutely not recommended!
Vitomalia [Dogtraining & Store]
Profilbild von Simon Zeiser
a month ago
The support provided by the agency is TipTop. Overall I am very satisfied.
Monika Willi
Profilbild von Simon Zeiser
a month ago
Very professional company which offers customizable cleaning service. Even though their price is higher than market price per hour, but with great result, no concern of liability or damange or black work, it is totally recommendable.
Faye Wu
Profilbild von Simon Zeiser
a month ago
We are very irritated by the business behavior: The text that reached us after we accepted the terms and conditions was: "We would like to assign you a room attendant that meets your needs. When is the best time for us to reach you to collect the final details?" When we contacted us immediately, we were told that we would have to wait a long time for a solution because no resources were available.
peter minder
Profilbild von Simon Zeiser
2 months ago
Very good and fast service. Quality of cleaning services depends on the individual person (which is obvious).
Michael Rinkner
Profilbild von Simon Zeiser
3 months ago
My mother is very happy with her cleaner and greatly appreciates her efforts. She does a great job, is very nice and reliable. The organization worked really well, everyone was very competent, understanding and helpful. We can only recommend the organization Putzfrau.ch!
Lilian Markwalder
Profilbild von Simon Zeiser
3 months ago
The cleaning work was completed to our complete satisfaction. Always friendly and reliable. My parents have now been given a place in a retirement home. For this reason we no longer need the cleaning help.
Marianne Kottmann
Profilbild von Simon Zeiser
3 months ago
It worked great for about 4 years, but not at all from October 2024 onwards. Since I am dependent on a cleaning assistant because of my stiff back, I had to find another solution.
kathi sulzer
Profilbild von Simon Zeiser
4 months ago
Without any evidence, the cleaning time and the quality observed are simply incomprehensible.
Serenato
Profilbild von Simon Zeiser
4 months ago
Ms. Ilhan cleans for us and we are more than satisfied. She goes into detail and you can see that she puts her heart and soul into the work. It's also nice for us to see, as you never like to hand over work that you don't really enjoy doing yourself. Even though I have only met Ms. Ilhan once, I can admire her commitment every Tuesday evening, and the same goes for my sister, Barbara Walker. We wish Ms. Ilhan a speedy recovery and hope she gets well again soon. Kind regards, Gabriela Kovacs
Gabriela Kovacs
Profilbild von Simon Zeiser
5 months ago
Our cleaning fairy is punctual, reliable and the work is great. Everything is done in a timely manner. Wouldn't give her up so quickly.
Amatore Birgit
Profilbild von Simon Zeiser
5 months ago
Very good service, with friendly and courteous staff. Our cleaning lady is great :)
lupoch
Profilbild von Simon Zeiser
6 months ago
All the women who worked with me were very reliable and did their jobs properly. The only negative point is that my cleaner has changed twice in two years.
Stefanie Günther
Profilbild von Simon Zeiser
6 months ago
Super happy with the agency and our current cleaning lady. She is punctual, very thorough and also very friendly. I look forward to further collaboration. Overall, highly recommended👍
soulfire506
Profilbild von Simon Zeiser
7 months ago
We were already customers of the cleaning agency before Corona and were extremely satisfied. Unfortunately, the performance has deteriorated significantly. Absence of the cleaning lady was covered once, after which we were no longer informed - whether the cleaning lady was back or whether there was still a replacement. The first conversation was a bit awkward because the management wanted to sell various cleaning items - be it for the floor or cleaning stone, etc. We were dissatisfied with the replacement because various places were not cleaned. The cleaning lady agency accepted this and could not send another cleaning lady. For customers who have such experiences, it is important to do good marketing. Apparently they don't care.
Elena Imboden
Profilbild von Simon Zeiser
8 months ago
Completely satisfied with the performance of the agency, our cleaner Mihrije and her deputy Yacqueline. They did a very good job and were always open to feedback. Thank you very much, I will be happy to come back to your agency!
Laura Rutz
Profilbild von Simon Zeiser
8 months ago
Online registration and entry into the system is highly professional and works quickly and without any problems. The immediate people were very supportive and the first contacts and the first home visit took place quickly. The needs clarification is also professionally recorded schematically according to a form. Communication with the organizer and the room attendant works well. The cleaner works well, according to the list, which is exactly what is ticked! What is not listed remains there. In my opinion, there is a lack of certain flexibility, which is essential in a household. But I am very happy about this service and would like to submit my request directly. Thank you
Jila Heidarian
Profilbild von Simon Zeiser
10 months ago
Super organized, always on time and quite straightforward to set it up and they really look to match your needs; I am very satisfied I find quite valuable the first visit with a supervisor and the methodology applied to charge to the customer the real hours of work.
Nan Ettlin
Profilbild von Simon Zeiser
10 months ago
I have had good experience with support, once I have established cleaning. I also had no issue to change the cleaning person when I felt it is not match. New person I have is really nice and precise. Beginning was a little bit cumbersome with setting up + i had to wait for a month as well as there was no available cleaning service.
zuzana takacsova
Profilbild von Simon Zeiser
11 months ago
I only used the services of Putzfrauenagentur Greifensee GmbH at the beginning of 2024 and so far I'm really completely satisfied. Top care, holiday replacement etc., I'm happy!
Stefan Diethelm
Profilbild von Simon Zeiser
a year ago
The clerks are very friendly, courteous and understanding, and the sales representative was also super friendly and nice! They also offered me another cleaner when I had difficulties! Tip to the field staff: I think small spontaneous checks to check whether it works are advisable! Thank you everyone, I would recommend the agency immediately!
Tanja Kriebus
Profilbild von Simon Zeiser
a year ago
Excellent! We found a cleaner through Putzfrauenagentur Kehl GmbH. And are very satisfied! Everything works extremely well.
Stefan Felix
Profilbild von Simon Zeiser
a year ago
I am very happy with the service offered by the agency.
Andreea Iuliana Ernst
Profilbild von Simon Zeiser
a year ago
The worst cleaning company in all of Switzerland. Look for cleaning staff just to have Teamleiter clean the house, without contract and without paying.. Arrogant office staff. I absolutely do not recommend this signature because it is not serious. My review is based on real facts. Attention ⚠️
Giovanna Integlia
Profilbild von Simon Zeiser
a year ago
Super Service, Lg Ch. M
Josef Müller
Profilbild von Simon Zeiser
a year ago
We have been working with Putzfrauenagentur for the last couple of months. Specifically, we have been collaborating with Ms. Stephany Nataly Marca Rivera. She is extremely thorough and professional. We couldn't be happier with the provided services.
Thodoris Rekatsinas
Profilbild von Simon Zeiser
a year ago
The worst cleaning agency. Staff are neither trained nor provided with professional support. The customers are cheekily brushed off. Arrogant attitude from management. No responsibility is accepted for errors and damage. Stay away from this company.
Franz Ferdinand
Profilbild von Simon Zeiser
a year ago
Our Mary is an angel. She cleans everything exactly how we want it. We are very happy with this choice. Everything works fine. Although we wish our cleaner spoke German and she doesn't, we are so happy with her that communication becomes less important. We are happy:-)
Helen Schneider
Profilbild von Simon Zeiser
2 years ago
Our first 3 years were great, mostly thanks to the amazing cleaning person we had: reliable, professional, kind. Once they left, things started getting bad: no reliability on the part of the agency, 3 cleaning sessions canceled last minute with no replacement, poor organizational skills, no reactivity, and no proper follow up with customers. We've decided to terminate our contract with them.
Zineb Ait Bahajji
Profilbild von Simon Zeiser
2 years ago
I have tried their competitor before and was very much disappointed and was on a look out for a better service. Then I gave a chance to Putzfrauenagentur. They are amazing and exactly what I was looking for. Their agents are always on time and do a good job. I can highly recommend!
V. SPPL
Profilbild von Simon Zeiser
2 years ago
We have a cleaner coming every two weeks for two hours. They are punctual and very efficient. I can highly recommend them.
Robert Cuny
Profilbild von Simon Zeiser
2 years ago
I wasn't happy with the first cleaner. The agency was very accommodating and organized new help as quickly as possible. Now I am very happy with our new cleaning aid. She is very friendly, works cleanly, independently, cleans where it is necessary and she is very punctual. I can highly recommend the agency.
Monika Ramsauer
Profilbild von Simon Zeiser
2 years ago
Putzfrauenagentur cleaned my flat and ironed my shirts every second week for over a year. I’m very happy with the services provided by Putzfrauenagentur and especially from Ismete. I never had any complains and I can definitely recommend Putzfrauenagentur if you are looking for professional cleaning services.
Florian Bozzone
Profilbild von Simon Zeiser
2 years ago
I am very satisfied with the service provided by the Gnehm cleaning agency: it worked perfectly for me every two weeks for three hours of basic cleaning. If my cleaning pearl was unavailable, a replacement lady was immediately organized. Everything very professional. Recommended.
Irène Nager
Profilbild von Simon Zeiser
3 years ago
I am always in a particularly good mood on the days when my apartment is cleaned. In the evening you come home and everything is perfect. I can now use this message to express my gratitude and also my joy in the service of the cleaning agency. Thank you very much for the great work
Patrick Stähli
Profilbild von Simon Zeiser
3 years ago
Everything is sparkling clean and much better than if I attempted cleaning myself. An absolutely worthwhile investment of money and a fantastic job by the person sent from the agency!
Hamsa S
Profilbild von Simon Zeiser
3 years ago
Our angel does household chores very carefully and conscientiously. She has a very friendly nature - we are very happy
Evelyne Salie
Profilbild von Simon Zeiser
3 years ago
Excellent service, with superb employees.
Mark Jones
Profilbild von Simon Zeiser
4 years ago
My experience with this company has far surpassed any other service that I've worked with in Zurich. Very professional, pay attention to detail, willing to work with you. I feel confident working with them.
Jenny M
Profilbild von Simon Zeiser
4 years ago
I am very satisfied with the service from Putzfrau.ch. I signed up for their services about three months ago and so far I can find that this company meets my needs. The cleaning lady assigned to me is well trained, discreet and respectful. She is always on time and concentrates on work without distractions. The prices are also fair and the way we work is really safe and convenient for the customer. I would recommend this company to anyone looking for a stress-free cleaning lady
Gloria Gonzalez
Profilbild von Simon Zeiser
4 years ago
We use the services of an employee of Putzfrauenagentur Kehl GmbH once a week and are very satisfied. She is always on time, cleans both of our bathrooms, vacuums and mops all the floors in the apartment and last but not least, she also dusts. The price/performance ratio is very good. We hope that she will remain loyal to us for a long time.
Guido Boehme
Profilbild von Simon Zeiser
4 years ago
We have been customers of the cleaning agency for several years now and can only recommend the service. So far, without exception, all assignments have always been well planned and carried out and a replacement has always been communicated in good time during holidays. Our cleaning lady has always been 100% reliable and absolutely trustworthy and has always completed her work on time and very satisfactorily.
Christian Scholz
Profilbild von Simon Zeiser
4 years ago
Very satisfied
Katja Aeschlimann
Profilbild von Simon Zeiser
4 years ago
I have been a customer for several years and have consistently had very positive experiences. The employees are very reliable and the administration takes care of replacements in the event of changes. I think it's very good that it's agreed exactly what needs to be cleaned every time and what needs to be cleaned occasionally. In my case, the cleaning fairy comes every 2 weeks. Kitchen, bathroom and floors are always cleaned. The microwave, the rack in the kitchen and other things only occasionally, alternating. So it's always the same number of hours per assignment and I know the costs. I really appreciate this service.
paul huwiler
Profilbild von Simon Zeiser
4 years ago
I am very happy with the services of this company. Very easy to deal with in my opinion super well organized.
Claudia Ritschard
Profilbild von Simon Zeiser
4 years ago
Just a super professional service and company. If my usual cleaner is away they have a replacement set up automatically. I've been a customer for 8 years and will continue for a long long time. Highly recommended.
Luke Bragg
Profilbild von Simon Zeiser
4 years ago
Parfait and excellent quality!! I can them recommend!
Igor Golovakin
Profilbild von Simon Zeiser
4 years ago
Great price/value, professional and responsive service.
Sven Mangold
Profilbild von Simon Zeiser
4 years ago
Very reliable and trusted service provided
Gerhard Steinrücken
Profilbild von Simon Zeiser
4 years ago
After some difficulties with staff at the beginning (reliability) we got now an excellent reliable help.
Volkmar Puempin
Profilbild von Simon Zeiser
6 years ago
Arrogant and unprofessional. I required a check out cleaning and it took 2 weeks to finally get the person coming to see the flat after few cancellations at the last moment. And when she finally came all the questions were about agreeing to get a long term contract with them for the next flat. After i said that i'm not interested in long term cleaning, Manuela promised to make me an offer in 1-2 days and left. However no offer arrived from her and when i chased for a feedback she said that all their cleaning teams are not available at the date of cleaning and long after that. I didnt understand why i had to wait 2 weeks for her visit if she knew that they will not be able to clean. Ridiculous and unprofessional.
Anna B
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