Freephone number:

0800 38 38 38

Terms and condtitions

Article 1

Performance 

The cleaning agency accepts cleaning orders from customers and fulfils the respective work contracts. It performs work as a cleaning company with a guarantee for all services provided. The cleaning agency is the sole authority for the planning of work and distribution of work to cleaning ladies.

 

Article 2

Start, duration, termination

The contractual relationship starts with the bilateral signing of the contract and is concluded for an indeterminate time. It can be terminated after 3 month, after the 1st use of cleaning, by either side in writing subject to a term of 14 days at the end of each working week. Both contractual parties can terminate the contract at any time without notice for good cause.

 

Article 3

Cleaning inventory

The customer’s household will be cleaned according to the specification of work agreed between the two contractual parties.

 

Article 4

Volume of work

The volume of work can be extended or reduced at any time with mutual agreement. The broad services covered should be taken from the table on pages 3 + 4. This sheet of conditions forms an integral element of this agreement.

 

Article 5

Conditions, due dates

An hour of cleaning consists of 55 minutes of working time and will be billed at the start of the following month. The customer undertakes to pay this amount within 10 days. Following a second reminder, the cleaning agency reserves the right to invoice the customer CHF 46.43 plus VAT for additional work. Any costs, which arise from prosecution, will be invoiced to the customer in full.

 

Article 6

Duty of care

The cleaning agency guarantees the quality of its services, which it carries out with care while looking after the customer’s interests to the best of its ability.

 

Article 7

Retention of keys

The customer will provide the cleaning agency with two keys for his/her household. One key will be given to the cleaning lady and the other will be held safe by the cleaning agency for relief cleaners. The cleaning agency undertakes, on receipt of the key, to handle it in a correct and proper manner, as regards access to the customer’s premises. Access is strictly prohibited to the cleaning agency and its employees without the specific permission of the customer outside of the agreed times. The cleaning agency makes sure that the keys are kept safe and not passed onto third parties. These points are also itemize separately on the key receipt. The keys will be immediately returned to the customer on the first request. Should the cleaning agency not be provided with a key or only be provided with one key, then this will automatically have certain restrictions in terms of services or organisation of a substitute cleaning lady for example.

 

Article 8

Cleaning materials

The customer will provide the cleaning agency free of charge with all cleaning materials, such as cleaning utensils, detergent etc. The customer is also responsible for providing the equipment required for the work. Excluded from this ruling, is work where the equipment required would not normally be found in private households, such as carpet cleaning equipment etc. This type of equipment will then be brought along by the cleaning agency if necessary.

 

Article 9

Staff

The cleaning agency confirms herewith that every employed cleaning lady meets statutory requirements in every respect and that the conditions of employment comply in full with the provisions of the Collective Labour Agreement governing the cleaning sector.

 

Article 10

Responsibility of the customer

The customer undertakes, within his/her means, to assist in complying with the agreement. The customer should ensure, for example, that the cleaning cloths have been washed and are available for each clean, that cleaning materials are available and that the house can be accessed etc.

 

Article 11

Trade secrets and duty of secrecy

The cleaning agency and its employees hereby undertake not to pass any information, which it learns within the framework of these contractual conditions, onto third parties. This relates specifically to documents of all types, living conditions, income and ownership. The customer, in turn, also agrees to professional non-disclosure of trade secrets. Trade secrets are deemed to be information, the disclosure of which could harm the cleaning agency and its employees in any way. This professional non-disclosure agreement continues to be in place following termination of the contractual relationship.

 

Article 12

Prohibition of competition

Without written authorisation from the cleaning agency the customer may not entice its employees to work for the customer or to work for a third party or compete against the cleaning agency in any way, for example by arranging or concluding business. Even after the end of the contractual relationship, the customer is also prohibited (irrespective of the selected legal form), to employ the cleaning agency’s cleaners either directly or indirectly in any way. This ban will last up to one year following the end of the contractual relationship and is restricted to the whole of Switzerland.

 

Article 13

Penalty

In the event of an infringement of the professional non-disclosure agreement (Clause 11) and/or the non-competition clause (Clause 12), the customer will pay the cleaning agency a penalty amounting to the total volume of the contract for the previous twelve months for each case of transgression. In addition, the customer will be liable in full for any damage in excess of the penalty. Payment of the penalty does not release the customer from compliance with his/her contractual obligations. The cleaning agency expressly reserves the right to demand the elimination of the illegal state of affairs and compliance with the professional confidentiality agreement and non-competition clause in the future.

 

Article 14

Substitution

The cleaning agency and its legal successors may transfer all of the rights and obligations from this contract to a third party. The rights and obligations shall only be transferred following specific written explanation to the customer.

 

Article 15

Right of rejection

The customer can reject an employee for good reason by calling into question the achievement of the aims of this contract by a specific employee of the cleaning agency. At the request of the customer, the cleaning agency will immediately make every effort to find a replacement.

 

Article 16

Liability

The cleaning agency has an employer’s liability insurance, which covers consequential damage (personal and material damage of up to CHF 5 million), which has been caused by employees of the cleaning agency when carrying out contractual work. On request, the customer can demand to see detailed information about the insurance cover from the cleaning agency at any time. For all other damage, the liability on the part of the cleaning agency is limited to a figure of CHF 464.25 plus VAT. This also relates to damage of all kinds, for which the insurance company refuses liability. The cleaning agency undertakes to inform the customer immediately about any damage of any kind caused. The customer undertakes to report any damage within 30 days of its occurrence. No liability shall be accepted for damage that is reported after this 30 day period.

 

Article 17

Availability

The hourly cleaning rate stipulated in Art. 5 applies during normal working hours. A higher fee will be charged for services provided at the weekend, on public holidays, in the evening and at night.

 

Normal working hours:
Monday to Friday 08:00–17:59

Exceptional working hours:
Monday to Friday 18:00–07:59
Saturday, Sunday and legal public holidays

 

Article 18

Hotline

The telephone hotline is available to customers on Monday to Friday, from 08:00 to 12:00 and from 14:00 to 17:00. In an emergency, your support person can be called on their mobile phone outside of these hours.

 

Article 19

Severability clause

Should a provision of this contract be invalid, the validity of the remaining provisions shall not be affected. The parties undertake to replace the invalid provision by finding a consensus using the most similar valid provision.

 

Article 20

Adjustments

The rights to statutory requirements, amendments to the joint committee, conditions of the GAV, adjustments due to inflation, VAT and price amendments etc. shall remain expressly reserved.

 

Google Reviews
4.7

Based on 822 Reviews

Profilbild von Simon Zeiser
a week ago
ich find es toll, dass immer dieselbe Reinigungsmitarbeiterin kommt. Sie kennt mittlerweile den Haushalt. Durch das vorherige abklären was ich gereinigt haben möchte gab es nie Probleme. Die Reinigungszeit ist total angemessen. Ich schätze den persönlichen Kontakt zu meiner Beraterin die für Winterthur zuständig ist und sie für mich auch jederzeit verfügbar ist. Sehr unkompliziert. Danke
Daniela Melileo
Profilbild von Simon Zeiser
a week ago
Die im voraus gemachten Abklärungen damit die geeignete Putzfrau gefunden wird finde ich toll! Dadurch haben wir die passende Putzfrau bekommen mit der wir sehr zufrieden sind.
Groupfitness getinshapebyiula
Profilbild von Simon Zeiser
2 weeks ago
Very reliable service with absolute top quality. From the booking to the first conversation and now the bi-weekly cleaning, everything runs smoothly and with minimal effort for me. I can only recommend.
Andreas Eberhard
Profilbild von Simon Zeiser
3 weeks ago
Excellent experience.
Miguemon Miguemon
Profilbild von Simon Zeiser
3 weeks ago
I am very satisfied with the quality of the cleaning! Communication with the administration could sometimes be improved.
Gitti Goetz
Profilbild von Simon Zeiser
4 weeks ago
We are not at all satisfied with the Kehl company. After signing the contract, we first had to wait longer until a cleaning lady was found. Then when they found someone and they cleaned them with us, we expressed some criticism about the cleaning method and hoped for improvement. The cleaning lady was not capable of criticism. Got rude and didn't want to clean up with us anymore. The Kehl company could not find another cleaning lady for us, even when the lady was on vacation we wanted to REPLACE but there was none. But it is precisely for these reasons that we have decided on a company to make it easier for us !!!!! We were very disappointed. Under professional we imagine something else.
Susanne Bruderer
Profilbild von Simon Zeiser
a month ago
We look forward to Ms. Yordanos every Monday! She is very punctual, always happy and does her work to our complete satisfaction! It's nice that she comes to us every week.
Anita Gyarmathy-Nagler
Profilbild von Simon Zeiser
a month ago
Very professionally planned down to the smallest detail, but .... cleaning lady leaves cleaning agents behind (already cleared several times afterwards), language skills in German could be improved, otherwise OK.
Daniel Ehrsam
Profilbild von Simon Zeiser
a month ago
Professional, friendly service and customer contact. Exceptionally high standard of apartment cleaning, which is passed on to your employees and implemented by the agency. I am absolutely satisfied and would never want to miss this service again! Absolute 5 stars and 100% recommendation
Alexandra Kochanowski
Profilbild von Simon Zeiser
a month ago
Punctual, committed, personable. This cleaning company is highly recommended.
Tamara Flückiger
Profilbild von Simon Zeiser
a month ago
I am very satisfied with my cleaning lady and with Putzfrauenagentur work. The whole process is very well organised. Highly recommend.
Tatiana Panferova
Profilbild von Simon Zeiser
2 months ago
I paid almost 40 francs an hour and was not that good and the company is very expensive.
Kalfas Velkokvety
Profilbild von Simon Zeiser
2 months ago
Very helpful, courteous and friendly team. Best quality at very fair prices. Can only be recommended.
Anjulie Byland
Profilbild von Simon Zeiser
2 months ago
Very well organized company, very nice and capable cleaning lady.
Anita Eschler
Profilbild von Simon Zeiser
2 months ago
Very good service. I can recommend it.
Raphael Bolliger
Profilbild von Simon Zeiser
2 months ago
The terms and conditions are unfortunately very questionable. The complicated break regulations also raise questions: are the breaks actually paid to the cleaning ladies? As a customer, I have to pay it. Why am I still a customer there at all? Because I've been assigned a very, very good cleaning lady. The pearl gets 5 stars, the agency see above PS: why is the managing director of Bern, Ms. Siegenthaler, posting here ???
Christiane Bracher
Profilbild von Simon Zeiser
2 months ago
I am very satisfied with the cleaning agency in Winterthur. As soon as I asked for an offer, I was called. Was allowed to state all my information and wishes. I was very excited! Immediately signed the terms and conditions and promptly received an email with the cleaning pearl I had been assigned. I am very pleased. The selection fits perfectly! Many many thanks!
endrit Sadriji
Profilbild von Simon Zeiser
3 months ago
I am very satisfied with the service. The cleaning fairy assigned to me is punctual, trustworthy and does her job thoroughly. A big praise. Communication with the agency is also very pleasant.
Marco Baldi
Profilbild von Simon Zeiser
3 months ago
Very satisfied since the beginning. I can only recommend. Thanks for the great service.
Nicolas Regenscheit
Profilbild von Simon Zeiser
3 months ago
simply the best...a service that we no longer want to do without. The cleaning lady is always on time, does her job reliably and carefully. I can only recommend.
Oliver Heinrich
Profilbild von Simon Zeiser
4 months ago
Very reliable handling of all formalities. It is communicated well and clearly, the cleaning order is recorded and charged. Then it starts ... and we have found a "pearl" that comes regularly. Excellent!
Christfried Böhm
Profilbild von Simon Zeiser
4 months ago
Everything was always perfectly cleaned. The attention to detail was evident in various small things, like in a good hotel. I can only recommend.
Peter Bollmann
Profilbild von Simon Zeiser
4 months ago
I am absolutely satisfied with the cleaning agency and can only warmly recommend it. Professional and always friendly, just as it should be.
JAMANIAKA
Profilbild von Simon Zeiser
4 months ago
Very good service! Very friendly, punctual and exemplary! Always happy!
Dave Owens
Profilbild von Simon Zeiser
4 months ago
Very professional, very diligent, and very reliable - recommend!
Kyra Bachmakova
Profilbild von Simon Zeiser
4 months ago
Professional reception of the order (cleaning, ironing) and clarification of specific requests. Prompt placement of a new employee after a termination. Minimal administrative effort for the customer.
Gabriel Benz
Profilbild von Simon Zeiser
4 months ago
Tip top! Always nice to come home to a sparkling clean apartment. Issues are dealt with quickly and easily and the employees are always very nice.
Michèle Fischer
Profilbild von Simon Zeiser
5 months ago
My experience with this company has far surpassed any other service that I've worked with in Zurich. Very professional, pay attention to detail, willing to work with you. I feel confident working with them.
Jenny Mesrie
Profilbild von Simon Zeiser
5 months ago
I am very satisfied with the service from Putzfrau.ch. I signed up for their services about three months ago and so far I can tell that this company has met my needs. The cleaning lady assigned to me is well trained, discreet and respectful. She is always on time and focuses on work without the distraction. The prices are also fair and the working method is really safe and convenient for the customer. I would recommend this company to anyone looking for a stress-free cleaning lady
Gloria Gonzalez
Profilbild von Simon Zeiser
6 months ago
Are very happy with the service. Not only the cleaning itself, but also the innovations in the administrative area. Highly recommended.
Urs Haug
Profilbild von Simon Zeiser
6 months ago
Very well organized in terms of organization, good cleaning work, quick response to inquiries. I can recommend it with a clear conscience.
Albers Concepts
Profilbild von Simon Zeiser
6 months ago
I have been a customer of the cleaning agency for several years. I am very satisfied with my current cleaner. She is a pleasant personality and does her job to my complete satisfaction. In earlier times I also had aids with which I was not so satisfied. The cleaning agency then gave me the choice of whether I would like to change, and they did so quickly.
Christine Missak
Profilbild von Simon Zeiser
6 months ago
We have had our house cleaned by the cleaning agency Kehl GmbH for almost 10 years and are very satisfied with it. And if something does go wrong, there is always a way to resolve the problem in a friendly and professional manner. We can recommend the cleaning agency at any time.
Silvio Ponzett
Profilbild von Simon Zeiser
6 months ago
We use the services of an employee of the cleaning agency Kehl GmbH once a week and are very satisfied. She is always on time, cleans our two bathrooms, vacuums and mops all floors in the apartment and, last but not least, wipes the dust. The price performance ratio is very good. We hope that she will remain loyal to us for a long time.
Guido Boehme
Profilbild von Simon Zeiser
6 months ago
I have been using Putzfrauenagentur for the last 5 years and I highly recommend them: for their clear contract, responsiveness and their cleaning persons being efficient and trustworthy. For the first session, one manager from the firm and the designated cleaner are present. You go together through the apartment and decide what you want to be done. This is all written down in a form that all 3 parties will have at the end. I found this a great practice. Everyone is on the same page with expectations. There is also a contract signed including the key. When the cleaning person goes in vacation they offer someone else for replacement. Anytime, I wanted to change the hour or add a new cleaning session they tried to accomodate and proposed solutions.
Loredana Vamanu
Profilbild von Simon Zeiser
6 months ago
I've been a customer for 7 years. The service was very professional and reliable. The support was always friendly, competent and quick.
Beat Huber
Profilbild von Simon Zeiser
6 months ago
excellent service! Thank you
Christine Kyburz
Profilbild von Simon Zeiser
6 months ago
We have been customers of the cleaning agency for several years now and can only recommend the service. So far, without exception, all missions have always been well planned and carried out and a substitute has always been communicated in good time during holidays. Our cleaning lady has always been 100% reliable and absolutely trustworthy and has always done her work on time and very satisfactorily.
Christian Scholz
Profilbild von Simon Zeiser
6 months ago
I have been a satisfied customer for years. If only everything in life would work so simply, in a friendly and professional manner ...! ;-) Highly recommended.
G B
Profilbild von Simon Zeiser
6 months ago
Very satisfied
Katja Aeschlimann
Profilbild von Simon Zeiser
6 months ago
I've been a customer for several years and have had very positive experiences. The employees are very reliable and the administration takes care of replacements in the event of changes. I think it is very good that it is precisely agreed what needs to be cleaned every time and what occasionally. In my case, the cleaning fairy comes every 2 weeks. The kitchen, bathroom and floors are always cleaned. The microwave, the rack in the kitchen and other things only occasionally, alternately. So there are always the same number of hours per assignment and I know the costs. I really appreciate this service.
paul huwiler
Profilbild von Simon Zeiser
6 months ago
We were customers of the cleaning agency Bernasconi GmbH for many years. Especially at the beginning, the quality of the cleaning was great and the specialists were pleasant and professional. Unfortunately, there have been too many changes in recent years and the quality has not always been as good as we are used to. I definitely recommend this company. Sometimes it's just time for a change.
Manfred Meier
Profilbild von Simon Zeiser
6 months ago
Very efficient and professional cleaning lady
Alberto D'Amico
Profilbild von Simon Zeiser
6 months ago
I am very happy with the services of this company. Very easy to deal with in my opinion super well organized.
Claudia Ritschard
Profilbild von Simon Zeiser
6 months ago
We’ve had several employees clean our apartment and they all did (and still do) a great job. Customer service is quick to respond, helpful and very friendly.
Roman Schaub
Profilbild von Simon Zeiser
6 months ago
Just a super professional service and company. If my usual cleaner is away they have a replacement set up automatically. I've been a customer for 8 years and will continue for a long long time. Highly recommended.
Luke Bragg
Profilbild von Simon Zeiser
6 months ago
Parfait and excellent quality!! I can them recommend!
Igor Golovakin
Profilbild von Simon Zeiser
6 months ago
Since 2016 my apartment has been cleaned by employees of the cleaning agency and this always to my complete satisfaction. Many Thanks. I can happily recommend the company.
Guss
Profilbild von Simon Zeiser
6 months ago
Great price/value, professional and responsive service.
Sven Mangold
Profilbild von Simon Zeiser
6 months ago
For some time now I have been able to enjoy regular cleaning from cleaning agency Glattal GmbH. We are very satisfied with our cleaning staff, who are very thorough, but also spontaneously decide what is necessary. The agency itself is reliable and quick if you have a concern or question. We would recommend this again and again.
Zdara Posch
Profilbild von Simon Zeiser
6 months ago
We have been using the cleaning agency for a long time and are very satisfied with the professional customer care provided by the agency, the friendliness and thoroughness of the cleaning women and the practical substitute arrangements.
Sandra Ghioldi
Profilbild von Simon Zeiser
6 months ago
We are very satisfied with our cleaning help. Always punctual and friendly and working independently (she also cleans something that is not on the plan if there is still time). Communication with the agency is also going very well, in the event of illness or other absences, a replacement is organized immediately in consultation and efforts are made to organize the same replacement person who already knows the apartment. And I have to say one more thing: cleaning the apartment is a service that has to do with people. And that mistakes happen from time to time is completely normal and human. Your own requirements are sometimes higher than those of the cleaner. But all of that can be communicated. The important thing is how it is dealt with and, in my opinion, the agency and our cleaning staff do that very well. I don't understand how people here (and also with other reviews) only give 1 star, 2, 3 or 4 stars would be more realistic in many cases. Such 1-star reviews harm the company unnecessarily and are usually not appropriate. But that's just my opinion, maybe we're just lucky - hence a clear recommendation from me.
André Hengst
Profilbild von Simon Zeiser
6 months ago
Very reliable and trusted service provided
Gerhard Steinrücken
Profilbild von Simon Zeiser
6 months ago
After some difficulties with staff at the beginning (reliability) we got now an excellent reliable help.
Volkmar Puempin
Profilbild von Simon Zeiser
6 months ago
I have been using the cleaning agency for several years. I'm highly pleased with the service. The agency always replies very quickly if I have a concern and will also arrange a replacement if the cleaner is sick. I can recommend the cleaning agency without reservation.
Daniel Umbricht
Profilbild von Simon Zeiser
6 months ago
We have had very good experiences with the cleaning agency. The specialists do extremely thorough and reliable work. You are also flexible when a special task arises that is not part of your regular duties. In addition, it works very well with the organization of the representations during the holidays. We don't have to worry about anything. The only disadvantage is that, in our experience, the cleaning lady does not stay for many years. That is probably in the nature of things that the employees do not commit themselves to such a position over long periods of time. So far, when we switched, we were always convinced by the new specialist. In addition, the agency organizes everything, so the effort is manageable.
Sonja Heider
Profilbild von Simon Zeiser
6 months ago
The cleaning fairy assigned to us is always very friendly. She does the cleaning to our complete satisfaction. Price / performance is good. You don't have to worry about anything anymore, everything is organized by the company and communicated transparently. We can highly recommend the cleaning agency Grossraum Winterthur GmbH, as well as our dear cleaning fairy. A real asset for us.
Jörg Sameli
Profilbild von Simon Zeiser
6 months ago
Very good and professional company. Friendly and fair customer contact. Look good to your employees! So far I have only had good experiences. My cleaning fairy comes reliably and does her work flawlessly to our complete satisfaction. Many thanks to Ms. Schmid and her team!
Simi s Welt
Profilbild von Simon Zeiser
2 years ago
MARION Wedding
Profilbild von Simon Zeiser
2 years ago
Company of liars, i cancelled the contract as they never managed to clean properly within reasonable amount of hours. Watch out that you can only cancel the contract after 3 months even if you are not happy with the service and trial cleaning they don't allow you to have. Very disappointed and don't recommend to anyone.
Lis Wendel
Profilbild von Simon Zeiser
3 years ago
Arrogant and unprofessional. I required a check out cleaning and it took 2 weeks to finally get the person coming to see the flat after few cancellations at the last moment. And when she finally came all the questions were about agreeing to get a long term contract with them for the next flat. After i said that i'm not interested in long term cleaning, Manuela promised to make me an offer in 1-2 days and left. However no offer arrived from her and when i chased for a feedback she said that all their cleaning teams are not available at the date of cleaning and long after that. I didnt understand why i had to wait 2 weeks for her visit if she knew that they will not be able to clean. Ridiculous and unprofessional.
Anna Batistini
Profilbild von Simon Zeiser
3 years ago
The putzfrau.ch company is warmly recommended from advice at the beginning, responding to needs, communication and effective cleaning. Thank you for the great cooperation.
Rene Stöhr
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