Badge D

Badge D

Freephone number:

0800 38 38 38

Terms and condtitions

Article 1

Performance 

The cleaning agency accepts cleaning orders from customers and fulfils the respective work contracts. It performs work as a cleaning company with a guarantee for all services provided. The cleaning agency is the sole authority for the planning of work and distribution of work to cleaning ladies.

 

Article 2

Start, duration, termination

The contractual relationship starts with the bilateral signing of the contract and is concluded for an indeterminate time. It can be terminated after 3 month, after the 1st use of cleaning, by either side in writing subject to a term of 14 days at the end of each working week. Both contractual parties can terminate the contract at any time without notice for good cause.

 

Article 3

Cleaning inventory

The customer’s household will be cleaned according to the specification of work agreed between the two contractual parties.

 

Article 4

Volume of work

The volume of work can be extended or reduced at any time with mutual agreement. The broad services covered should be taken from the table on pages 3 + 4. This sheet of conditions forms an integral element of this agreement.

 

Article 5

Conditions, due dates

An hour of cleaning consists of 55 minutes of working time and will be billed at the start of the following month. The customer undertakes to pay this amount within 10 days. Following a second reminder, the cleaning agency reserves the right to invoice the customer CHF 46.43 plus VAT for additional work. Any costs, which arise from prosecution, will be invoiced to the customer in full.

 

Article 6

Duty of care

The cleaning agency guarantees the quality of its services, which it carries out with care while looking after the customer’s interests to the best of its ability.

 

Article 7

Retention of keys

The customer is responsible for access and can choose from different variants. Ideally customers give Putzfrauenagentur two keys to their household. This ensures access for substitutes at all times and the customer does not have to arrange anything. The cleaner receives one key and the other remains safely stored at Putzfrauenagentur. If Putzfrauenagentur is only given one key or no keys, this can result in added effort for the customer when it comes to substitutes. Upon receipt of the key, Putzfrauenagentur is committed to proper handling when it concerns access to the customer's premises. Employees of Putzfrauenagentur are strictly prohibited from entering outside of the agreed times without the customer's express permission. In addition, Putzfrauenagentur is very careful to ensure that the keys are not passed on to third parties. These points are also regulated in the key acknowledgment. The keys are to be returned to the customer upon first request.

 

Article 8

Cleaning materials

The customer will provide the cleaning agency free of charge with all cleaning materials, such as cleaning utensils, detergent etc. The customer is also responsible for providing the equipment required for the work. Excluded from this ruling, is work where the equipment required would not normally be found in private households, such as carpet cleaning equipment etc. This type of equipment will then be brought along by the cleaning agency if necessary.

 

Article 9

Staff

The cleaning agency confirms herewith that every employed cleaning lady meets statutory requirements in every respect and that the conditions of employment comply in full with the provisions of the Collective Labour Agreement governing the cleaning sector.

 

Article 10

Responsibility of the customer

The customer undertakes, within his/her means, to assist in complying with the agreement. The customer should ensure, for example, that the cleaning cloths have been washed and are available for each clean, that cleaning materials are available and that the house can be accessed etc.

 

Article 11

Trade secrets and duty of secrecy

The cleaning agency and its employees hereby undertake not to pass any information, which it learns within the framework of these contractual conditions, onto third parties. This relates specifically to documents of all types, living conditions, income and ownership. The customer, in turn, also agrees to professional non-disclosure of trade secrets. Trade secrets are deemed to be information, the disclosure of which could harm the cleaning agency and its employees in any way. This professional non-disclosure agreement continues to be in place following termination of the contractual relationship.

 

Article 12

Prohibition of competition

Without written authorisation from the cleaning agency the customer may not entice its employees to work for the customer or to work for a third party or compete against the cleaning agency in any way, for example by arranging or concluding business. Even after the end of the contractual relationship, the customer is also prohibited (irrespective of the selected legal form), to employ the cleaning agency’s cleaners either directly or indirectly in any way. This ban will last up to one year following the end of the contractual relationship and is restricted to the whole of Switzerland.

 

Article 13

Penalty

In the event of an infringement of the professional non-disclosure agreement (Clause 11) and/or the non-competition clause (Clause 12), the customer will pay the cleaning agency a penalty amounting to the total volume of the contract for the previous twelve months for each case of transgression. In addition, the customer will be liable in full for any damage in excess of the penalty. Payment of the penalty does not release the customer from compliance with his/her contractual obligations. The cleaning agency expressly reserves the right to demand the elimination of the illegal state of affairs and compliance with the professional confidentiality agreement and non-competition clause in the future.

 

Article 14

Substitution

The cleaning agency and its legal successors may transfer all of the rights and obligations from this contract to a third party. The rights and obligations shall only be transferred following specific written explanation to the customer.

 

Article 15

Right of rejection

The customer can reject an employee for good reason by calling into question the achievement of the aims of this contract by a specific employee of the cleaning agency. At the request of the customer, the cleaning agency will immediately make every effort to find a replacement.

 

Article 16

Liability

The cleaning agency has an employer’s liability insurance, which covers consequential damage (personal and material damage of up to CHF 5 million), which has been caused by employees of the cleaning agency when carrying out contractual work. On request, the customer can demand to see detailed information about the insurance cover from the cleaning agency at any time. For all other damage, the liability on the part of the cleaning agency is limited to a figure of CHF 464.25 plus VAT. This also relates to damage of all kinds, for which the insurance company refuses liability. The cleaning agency undertakes to inform the customer immediately about any damage of any kind caused. The customer undertakes to report any damage within 30 days of its occurrence. No liability shall be accepted for damage that is reported after this 30 day period.

 

Article 17

Availability

The hourly cleaning rate stipulated in Art. 5 applies during normal working hours. A higher fee will be charged for services provided at the weekend, on public holidays, in the evening and at night.

 

Normal working hours:
Monday to Friday 08:00–17:59

Exceptional working hours:
Monday to Friday 18:00–07:59
Saturday, Sunday and legal public holidays

 

Article 18

Hotline

The telephone hotline is available to customers on Monday to Friday, from 08:00 to 12:00 and from 14:00 to 17:00. In an emergency, your support person can be called on their mobile phone outside of these hours.

 

Article 19

Severability clause

Should a provision of this contract be invalid, the validity of the remaining provisions shall not be affected. The parties undertake to replace the invalid provision by finding a consensus using the most similar valid provision.

 

Article 20

Adjustments

The rights to statutory requirements, amendments to the joint committee, conditions of the GAV, adjustments due to inflation, VAT and price amendments etc. shall remain expressly reserved.

 

Google Reviews
4.7

Based on 1128 Reviews

Profilbild von Simon Zeiser
2 weeks ago
Mrs. Maria Del Carmen Romero Cabrera is very reliable. She comes to the cleaning on time and completes her tasks quickly and reliably. She is friendly and relieves me. Thank you very much. Kind regards, Ruth Debrunner
Ruth Debrunner
Profilbild von Simon Zeiser
2 weeks ago
Rudhi is very hardworking and cleans my house every week with patience and determination. Her friendly nature is very pleasant. I'm very glad I have it it's like a fairy.
Laura Fiorentino
Profilbild von Simon Zeiser
2 weeks ago
I have tried their competitor before and was very much disappointed and was on a look out for a better service. Then I gave a chance to Putzfrauenagentur. They are amazing and exactly what I was looking for. Their agents are always on time and do a good job. I can highly recommend!
V. SPPL
Profilbild von Simon Zeiser
2 weeks ago
We have a cleaner coming every two weeks for two hours. They are punctual and very efficient. I can highly recommend them.
Robert Cuny
Profilbild von Simon Zeiser
3 weeks ago
We have a cleaning lady every 2 weeks and are very satisfied. It took a while to process, but what we got is really great. Thank you very much for the great service!
Leila Dalbert
Profilbild von Simon Zeiser
3 weeks ago
Organization catastrophic, bills were issued incorrectly or twice, cleaning service not satisfactory... unfortunately! If I hire a cleaning help to relieve me and constantly have to make any complaints, it's very unpleasant. Unfortunately not recommended.
Renate Weibel
Profilbild von Simon Zeiser
2 months ago
Lhazom is very conscientious and cleans very thoroughly. Thank you very much for the great service.
Maria Pavoni
Profilbild von Simon Zeiser
2 months ago
Is always super punctual, very friendly and does her job very well. I will book again if necessary.
Corinne Blanc
Profilbild von Simon Zeiser
2 months ago
Extremely friendly service, cleaned very clean. I am extremely satisfied and would recommend this agency to anyone immediately. Very good price - performance ratio.
Sandra Bühler
Profilbild von Simon Zeiser
2 months ago
We are cleaned twice a month and we are always very satisfied with it. Everything very uncomplicated but still professional.
Felix Jürg Huber
Profilbild von Simon Zeiser
2 months ago
The apartment is always super clean, I look forward to coming home afterwards.
Aline Hofer
Profilbild von Simon Zeiser
3 months ago
Requirements and contact information were not transferred correctly, an interview with the cleaning lady is charged for, the cleaning lady speaks German poorly and is not familiar with the company's reporting app. We were billed for the introduction. Immediately canceled the contract. Can only advise. to your comment: a) they do not appear to be able to copy the correct address from our registration. The second reminder is wrong, we never received the first reminder, so we never paid it. You have already come to us with incorrect documents which we have already corrected there for the first time. b) I'd love to pay for a job well done. This is not the case there. And the time that your employee needs to train the cleaning lady in our apartment in the company's app is not something that I as a customer have to pay for in my opinion. Also not the time for the correction of the incorrect data on the forms with which you came to us. c) I now pay a significantly more expensive cleaning lady who does a perfect job. Onboarding was a breeze and worked flawlessly the first time (I even get the bill to the correct address) Whether this is justified or not is up to the reader at this point.
Felix Schaltegger
Profilbild von Simon Zeiser
3 months ago
We are very satisfied with S.K. She does her work simply fantastic, is very customer-oriented and highly professional. We've been using the cleaning services for a few months now. The quality is very high and the communication works perfectly. A great relief for our everyday life! Thanks
Franziska Schweizer
Profilbild von Simon Zeiser
3 months ago
A service that we no longer want to do without. the Employees are very well trained, reliable, communication works excellently. I highly recommend the cleaning lady agency D Andrea :)
Carlos Da Costa
Profilbild von Simon Zeiser
3 months ago
If you have an offer or a request, you will quickly get an answer from the cleaning agency. I met Laura two months ago and she works carefully and efficiently, I am very satisfied with her, I would recommend the company anytime..
Nadine
Profilbild von Simon Zeiser
4 months ago
Ms. C. Mbungu did a great job as our cleaning lady. The apartment was not only superficially clean, but also in hidden corners. She handled objects with care and even folded clothes.
Cornelia Hunziker
Profilbild von Simon Zeiser
4 months ago
My dear cleaning fairy, it was great. Every second Monday she did the basic cleaning in my apartment. Always very reliable. The company itself has also carefully taken over the administration.. gladly again 😊
Sybille Aregger
Profilbild von Simon Zeiser
5 months ago
I am very satisfied with the services of our cleaning lady Nicole. She does her job very neatly and to my complete satisfaction. I am incredibly grateful for your support at home as well as in our shop.
Markus Dietrich
Profilbild von Simon Zeiser
5 months ago
I was not satisfied with the first cleaner. The agency was very accommodating and organized new help as quickly as possible. Now I am very satisfied with our new cleaning aid. She is very friendly, works cleanly, independently, cleans where necessary and she is very punctual. I can highly recommend the agency.
Monika Ramsauer
Profilbild von Simon Zeiser
5 months ago
Putzfrauenagentur cleaned my flat and ironed my shirts every second week for over a year. I’m very happy with the services provided by Putzfrauenagentur and especially from Ismete. I never had any complains and I can definitely recommend Putzfrauenagentur if you are looking for professional cleaning services.
Florian Bozzone
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5 months ago
Ms. Häfelin is an excellent cleaner who works efficiently, thoroughly and quickly. We are very happy that she supports us.
Anja Twiehaus
Profilbild von Simon Zeiser
5 months ago
I am very satisfied with the service provided by the cleaning agency Gnehm: basic cleaning for three hours every two weeks worked perfectly for me. If my cleaning pearl was prevented, a replacement lady was immediately organized. Everything very professional. Recommended.
Irène Nager
Profilbild von Simon Zeiser
5 months ago
We are very satisfied with our cleaning lady (Carolina) and the agency. Carolina does her job perfectly and when we come home everything is always clean and in order. We are happy that we found this agency and Carolina. Highly recommended!
Kevin Leto
Profilbild von Simon Zeiser
5 months ago
Very friendly and reliable partner for cleaning work. We have a very good cleaning lady and are very grateful for her always good and proper work with us. Highly recommended and professional!
Corinne Waibel
Profilbild von Simon Zeiser
5 months ago
We are completely satisfied. Diana does a fantastic job and it is always a pleasure to walk through the freshly cleaned apartment.
N K
Profilbild von Simon Zeiser
7 months ago
We are very satisfied with our cleaning fairy Barbora. She does her job very well. We always look forward to coming home when she's there. The agency is also very accommodating and friendly. Very pleasant and personal advice. I would recommend immediately.
Kevin Trachsel
Profilbild von Simon Zeiser
7 months ago
The performance is basically ok. There are a few things that I would like to improve, which I have already communicated to File. It appears to have been somewhat superficially cleaned.
Heidrun Goth
Profilbild von Simon Zeiser
7 months ago
We are very satisfied with S.K. She does her work simply fantastic, is very customer-oriented and highly professional. We've been using the cleaning services for a few months now. The quality is very high and the communication works perfectly. A great relief for our everyday life! Thank you S.K!
A G
Profilbild von Simon Zeiser
8 months ago
We have been customers of the cleaning lady agency in Glattal for almost four years and are very satisfied. Maria is very reliable, punctual and does her job perfectly. We also experience the contact with the agency as very positive. You will be informed early on about the absence of the cleaning staff and, if you wish, you will also be given a deputy. We are always happy when Maria comes to us, not only because she relieves us with her work, but also as a person. The agency is highly recommended.
Patricia Monnard
Profilbild von Simon Zeiser
9 months ago
Very friendly, efficient and uses initiative. Very happy with the service
Marie Geiger
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11 months ago
On the days when my apartment is cleaned, I'm always in a particularly good mood. In the evening you come home and everything is perfect. At this point I can now express my gratitude and also my pleasure in the service of the cleaning lady agency. Many thanks for the great work
Patrick Stähli
Profilbild von Simon Zeiser
11 months ago
Everything is sparkling clean and much better than if I attempted cleaning myself. An absolutely worthwhile investment of money and a fantastic job by the person sent from the agency!
Hamsa S
Profilbild von Simon Zeiser
12 months ago
top team
Jana Kündig
Profilbild von Simon Zeiser
12 months ago
Very reliable service with absolute top quality. From the booking to the first meeting and now the bi-weekly cleaning, everything runs smoothly and with minimal effort for me. I can only recommend.
Erika Kündig
Profilbild von Simon Zeiser
a year ago
Very expensive for a shallow cleaning that they provide. I was your customer. Of course, not anymore. I’m not mistaken you with anyone else. I got a link to leave a review, so here it is.
Mariia Zhandarova
Profilbild von Simon Zeiser
a year ago
Our new cleaner is punctual and friendly. The agreed work has so far been done to full satisfaction and you can see that she is making an effort. We look forward to the great end result every two weeks! Thanks very much!
Laura Sturdza
Profilbild von Simon Zeiser
a year ago
Lovely friendly lady cleaning our house, working very hard.
Olga Gericke
Profilbild von Simon Zeiser
a year ago
Our angel does household chores very carefully and conscientiously. She has a very friendly nature - we are very happy
Evelyne Salie
Profilbild von Simon Zeiser
a year ago
Excellent service, with superb employees.
Mark Jones
Profilbild von Simon Zeiser
a year ago
I am always very satisfied with the cleaning agency. My special requests were always fulfilled. The employee responsible for me was punctual, careful and saw independently what was additionally needed. Done independently and to my complete satisfaction. I recommend the cleaning lady agency in Glattal with a clear conscience.
Pia Strucker
Profilbild von Simon Zeiser
a year ago
Excellent experience.
Miguemon Miguemon
Profilbild von Simon Zeiser
a year ago
We are not satisfied at all with the company Kehl. After signing the contract we had to wait longer until a cleaning lady was found. Then when they found someone to clean them for us, we voiced some criticism about the way they cleaned and hoped for improvement. The cleaning lady was not capable of criticism. Became rude and didn't want to clean up on us anymore. The Kehl company couldn't find another cleaning lady for us, even when the lady was on vacation we wanted a replacement, but there wasn't one. But it is precisely for these reasons that we have decided on a company to make it easier for us!!!!! We were very disappointed. Under professional we imagine something else.
Susanne Bruderer
Profilbild von Simon Zeiser
a year ago
I am very satisfied with my cleaning lady and with Putzfrauenagentur work. The whole process is very well organised. Highly recommend.
Tatiana Panferova
Profilbild von Simon Zeiser
a year ago
Very professional, very diligent, and very reliable - recommend!
Kyra Bachmakova
Profilbild von Simon Zeiser
a year ago
My experience with this company has far surpassed any other service that I've worked with in Zurich. Very professional, pay attention to detail, willing to work with you. I feel confident working with them.
Jenny Mesrie
Profilbild von Simon Zeiser
a year ago
We have been customers of the cleaning lady agency for a long time and can only recommend them! If it is too tedious and time-consuming for you to deal with the formalities of employing a cleaning lady, you have come to the right place. Holiday replacements are guaranteed, even short-term failures are compensated as well as possible, special orders can be agreed. If there is a change of cleaning lady, she will be introduced personally and the cleaning object will be discussed with her and she will be shown what to look out for in particular. Everything is top notch and at a fair price.
Stephanie Fuerderer
Profilbild von Simon Zeiser
a year ago
I am very satisfied with the service of Putzfrau.ch. I signed up for their services about three months ago and so far I can tell that this company is meeting my needs. The cleaning lady assigned to me is well trained, discreet and respectful. She is always on time and focused on work with no distractions. The prices are also fair and the way of working is really safe and convenient for the customer. I would recommend this company to anyone looking for a no hassle cleaning lady
Gloria Gonzalez
Profilbild von Simon Zeiser
2 years ago
We have had our house cleaned by the cleaning lady agency Kehl GmbH for almost 10 years and are very satisfied with it. And if something does go wrong, there is always a way to solve the problem in a friendly and professional manner. We can recommend the cleaning lady agency at any time.
Silvio Ponzett
Profilbild von Simon Zeiser
2 years ago
We use the services of an employee of the cleaning agency Kehl GmbH once a week and are very satisfied. She is always on time, cleans our two bathrooms, vacuums and mops all floors in the apartment and, last but not least, wipes the dust. The price performance ratio is very good. We hope that she will remain loyal to us for a long time.
Guido Boehme
Profilbild von Simon Zeiser
2 years ago
excellent service! Thank you
Christine Kyburz
Profilbild von Simon Zeiser
2 years ago
Very satisfied
Katja Aeschlimann
Profilbild von Simon Zeiser
2 years ago
I am very happy with the services of this company. Very easy to deal with in my opinion super well organized.
Claudia Ritschard
Profilbild von Simon Zeiser
2 years ago
Just a super professional service and company. If my usual cleaner is away they have a replacement set up automatically. I've been a customer for 8 years and will continue for a long long time. Highly recommended.
Luke Bragg
Profilbild von Simon Zeiser
2 years ago
Reliable and good service in the higher price segment. I am very satisfied with my cleaning lady and the service of the office e.g. In the event of absence, you will be informed in good time and a replacement will be offered. Small disadvantage: only what has been defined in the catalog is cleaned, i.e. obvious dust next to the agreed place is not cleaned. Still highly recommended, thank you!
Serge Danis
Profilbild von Simon Zeiser
2 years ago
Parfait and excellent quality!! I can them recommend!
Igor Golovakin
Profilbild von Simon Zeiser
2 years ago
Great price/value, professional and responsive service.
Sven Mangold
Profilbild von Simon Zeiser
2 years ago
For some time now I have been able to enjoy regular cleaning from Putzfrauenagentur Glattal GmbH. We are very satisfied with our cleaning staff, who are very thorough but also spontaneously decide what is necessary. The agency itself is reliable and quick if you have a concern or question. We would recommend these again and again.
Zdara Posch
Profilbild von Simon Zeiser
2 years ago
Very reliable and trusted service provided
Gerhard Steinrücken
Profilbild von Simon Zeiser
2 years ago
After some difficulties with staff at the beginning (reliability) we got now an excellent reliable help.
Volkmar Puempin
Profilbild von Simon Zeiser
3 years ago
MARION Grossen
Profilbild von Simon Zeiser
4 years ago
Arrogant and unprofessional. I required a check out cleaning and it took 2 weeks to finally get the person coming to see the flat after few cancellations at the last moment. And when she finally came all the questions were about agreeing to get a long term contract with them for the next flat. After i said that i'm not interested in long term cleaning, Manuela promised to make me an offer in 1-2 days and left. However no offer arrived from her and when i chased for a feedback she said that all their cleaning teams are not available at the date of cleaning and long after that. I didnt understand why i had to wait 2 weeks for her visit if she knew that they will not be able to clean. Ridiculous and unprofessional.
Anna B
Profilbild von Simon Zeiser
4 years ago
The company putzfrau.ch is warmly recommended from the initial advice, the response to needs, through the communication and to the effective execution of the cleaning work. Thank you for the great cooperation.
Rene Stöhr
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