Batmaid SA

I have a very bad experience with this cleaning company, I was promised a lot at the beginning - customer-oriented service, trained cleaner, replacement in case of dissatisfaction - it was just a deception, nothing worked, I lost money and time.

Not recommended. Poor cleaning performance – points discussed were ignored or not implemented at all. Despite feedback and photo evidence, no improvement. The language barrier was cited as the reason, but no remedy was provided. In the end we still had to pay half. Poor communication, disappointing customer service. An additional fee must be paid upon cancellation.

Not recommended! The supervisors treat the cleaners very condescendingly - the treatment seems disrespectful and unprofessional. Caution is also advised: If you want to terminate the contract early (up to 3 months), an additional fee will be charged. We were dissatisfied with the cleaning performance and did not notice any improvement despite repeated advice. Cancellation was only possible for an additional charge. Not customer friendly behavior.

Ich bin sehr zufrieden. Er putzt sehr gründlich, hat den Staubsauger gereinigt und den Dsmpfabzug auf Vorderman gebracht. Ausser beim letzten msl hat er die Abfallkübel nicht geleert. Trotzdem top!

Disastrous experience — absolutely not recommended I am deeply disappointed with the lack of organization and poor customer service. I looked for cleaning help for my business premises and products through this company - the address was clearly communicated from the start. After two months of back and forth, the cleaning lady and a companion showed up on the scheduled day of the job, only to tell me that the journey was too long for them. This information could have easily been clarified in advance using Google Maps! I had specifically set aside the day to train the cleaning lady, but instead the job was canceled right outside the door. I asked to be informed as soon as a cleaner was found to take the trip. A week later, a holiday replacement appeared unannounced - for a cleaning lady who had not started any work at all! And the best thing: I was also charged for the journey, and because I sent the uncommunicated representative away, there were also reminder fees on top of that. Since January I have been asking for an invoice adjustment and instead I only receive automated reminders and not a single response to my requests. Instead of advertising heavily, the company should clarify the basics: check addresses beforehand, discuss directions and only send representatives if an assignment actually takes place. And above all: take customer concerns seriously instead of fobbing them off with automated reminders. This experience was simply frustrating — absolutely not recommended!

The support provided by the agency is TipTop. Overall I am very satisfied.

Very professional company which offers customizable cleaning service. Even though their price is higher than market price per hour, but with great result, no concern of liability or damange or black work, it is totally recommendable.

We are very irritated by the business behavior: The text that reached us after we accepted the terms and conditions was: "We would like to assign you a room attendant that meets your needs. When is the best time for us to reach you to collect the final details?" When we contacted us immediately, we were told that we would have to wait a long time for a solution because no resources were available.

Very good and fast service. Quality of cleaning services depends on the individual person (which is obvious).

My mother is very happy with her cleaner and greatly appreciates her efforts. She does a great job, is very nice and reliable. The organization worked really well, everyone was very competent, understanding and helpful. We can only recommend the organization Putzfrau.ch!

The cleaning work was completed to our complete satisfaction. Always friendly and reliable. My parents have now been given a place in a retirement home. For this reason we no longer need the cleaning help.

It worked great for about 4 years, but not at all from October 2024 onwards. Since I am dependent on a cleaning assistant because of my stiff back, I had to find another solution.

Without any evidence, the cleaning time and the quality observed are simply incomprehensible.

Ms. Ilhan cleans for us and we are more than satisfied. She goes into detail and you can see that she puts her heart and soul into the work. It's also nice for us to see, as you never like to hand over work that you don't really enjoy doing yourself. Even though I have only met Ms. Ilhan once, I can admire her commitment every Tuesday evening, and the same goes for my sister, Barbara Walker. We wish Ms. Ilhan a speedy recovery and hope she gets well again soon. Kind regards, Gabriela Kovacs

Our cleaning fairy is punctual, reliable and the work is great. Everything is done in a timely manner. Wouldn't give her up so quickly.

Very good service, with friendly and courteous staff. Our cleaning lady is great :)

All the women who worked with me were very reliable and did their jobs properly. The only negative point is that my cleaner has changed twice in two years.

Super happy with the agency and our current cleaning lady. She is punctual, very thorough and also very friendly. I look forward to further collaboration. Overall, highly recommended👍

We were already customers of the cleaning agency before Corona and were extremely satisfied. Unfortunately, the performance has deteriorated significantly. Absence of the cleaning lady was covered once, after which we were no longer informed - whether the cleaning lady was back or whether there was still a replacement. The first conversation was a bit awkward because the management wanted to sell various cleaning items - be it for the floor or cleaning stone, etc. We were dissatisfied with the replacement because various places were not cleaned. The cleaning lady agency accepted this and could not send another cleaning lady. For customers who have such experiences, it is important to do good marketing. Apparently they don't care.

Completely satisfied with the performance of the agency, our cleaner Mihrije and her deputy Yacqueline. They did a very good job and were always open to feedback. Thank you very much, I will be happy to come back to your agency!

Online registration and entry into the system is highly professional and works quickly and without any problems. The immediate people were very supportive and the first contacts and the first home visit took place quickly. The needs clarification is also professionally recorded schematically according to a form. Communication with the organizer and the room attendant works well. The cleaner works well, according to the list, which is exactly what is ticked! What is not listed remains there. In my opinion, there is a lack of certain flexibility, which is essential in a household. But I am very happy about this service and would like to submit my request directly. Thank you

Super organized, always on time and quite straightforward to set it up and they really look to match your needs; I am very satisfied I find quite valuable the first visit with a supervisor and the methodology applied to charge to the customer the real hours of work.

I have had good experience with support, once I have established cleaning. I also had no issue to change the cleaning person when I felt it is not match. New person I have is really nice and precise. Beginning was a little bit cumbersome with setting up + i had to wait for a month as well as there was no available cleaning service.

I only used the services of Putzfrauenagentur Greifensee GmbH at the beginning of 2024 and so far I'm really completely satisfied. Top care, holiday replacement etc., I'm happy!

The clerks are very friendly, courteous and understanding, and the sales representative was also super friendly and nice! They also offered me another cleaner when I had difficulties! Tip to the field staff: I think small spontaneous checks to check whether it works are advisable! Thank you everyone, I would recommend the agency immediately!

Excellent! We found a cleaner through Putzfrauenagentur Kehl GmbH. And are very satisfied! Everything works extremely well.

I am very happy with the service offered by the agency.

The worst cleaning company in all of Switzerland. Look for cleaning staff just to have Teamleiter clean the house, without contract and without paying.. Arrogant office staff. I absolutely do not recommend this signature because it is not serious. My review is based on real facts. Attention ⚠️

Super Service, Lg Ch. M

We have been working with Putzfrauenagentur for the last couple of months. Specifically, we have been collaborating with Ms. Stephany Nataly Marca Rivera. She is extremely thorough and professional. We couldn't be happier with the provided services.

The worst cleaning agency. Staff are neither trained nor provided with professional support. The customers are cheekily brushed off. Arrogant attitude from management. No responsibility is accepted for errors and damage. Stay away from this company.

Our Mary is an angel. She cleans everything exactly how we want it. We are very happy with this choice. Everything works fine. Although we wish our cleaner spoke German and she doesn't, we are so happy with her that communication becomes less important. We are happy:-)

Our first 3 years were great, mostly thanks to the amazing cleaning person we had: reliable, professional, kind. Once they left, things started getting bad: no reliability on the part of the agency, 3 cleaning sessions canceled last minute with no replacement, poor organizational skills, no reactivity, and no proper follow up with customers. We've decided to terminate our contract with them.

I have tried their competitor before and was very much disappointed and was on a look out for a better service. Then I gave a chance to Putzfrauenagentur. They are amazing and exactly what I was looking for. Their agents are always on time and do a good job. I can highly recommend!

We have a cleaner coming every two weeks for two hours. They are punctual and very efficient. I can highly recommend them.

I wasn't happy with the first cleaner. The agency was very accommodating and organized new help as quickly as possible. Now I am very happy with our new cleaning aid. She is very friendly, works cleanly, independently, cleans where it is necessary and she is very punctual. I can highly recommend the agency.

Putzfrauenagentur cleaned my flat and ironed my shirts every second week for over a year. I’m very happy with the services provided by Putzfrauenagentur and especially from Ismete. I never had any complains and I can definitely recommend Putzfrauenagentur if you are looking for professional cleaning services.

I am very satisfied with the service provided by the Gnehm cleaning agency: it worked perfectly for me every two weeks for three hours of basic cleaning. If my cleaning pearl was unavailable, a replacement lady was immediately organized. Everything very professional. Recommended.

I am always in a particularly good mood on the days when my apartment is cleaned. In the evening you come home and everything is perfect. I can now use this message to express my gratitude and also my joy in the service of the cleaning agency. Thank you very much for the great work

Everything is sparkling clean and much better than if I attempted cleaning myself. An absolutely worthwhile investment of money and a fantastic job by the person sent from the agency!

Our angel does household chores very carefully and conscientiously. She has a very friendly nature - we are very happy

Excellent service, with superb employees.

My experience with this company has far surpassed any other service that I've worked with in Zurich. Very professional, pay attention to detail, willing to work with you. I feel confident working with them.

I am very satisfied with the service from Putzfrau.ch. I signed up for their services about three months ago and so far I can find that this company meets my needs. The cleaning lady assigned to me is well trained, discreet and respectful. She is always on time and concentrates on work without distractions. The prices are also fair and the way we work is really safe and convenient for the customer. I would recommend this company to anyone looking for a stress-free cleaning lady

We use the services of an employee of Putzfrauenagentur Kehl GmbH once a week and are very satisfied. She is always on time, cleans both of our bathrooms, vacuums and mops all the floors in the apartment and last but not least, she also dusts. The price/performance ratio is very good. We hope that she will remain loyal to us for a long time.

We have been customers of the cleaning agency for several years now and can only recommend the service. So far, without exception, all assignments have always been well planned and carried out and a replacement has always been communicated in good time during holidays. Our cleaning lady has always been 100% reliable and absolutely trustworthy and has always completed her work on time and very satisfactorily.

Very satisfied

I have been a customer for several years and have consistently had very positive experiences. The employees are very reliable and the administration takes care of replacements in the event of changes. I think it's very good that it's agreed exactly what needs to be cleaned every time and what needs to be cleaned occasionally. In my case, the cleaning fairy comes every 2 weeks. Kitchen, bathroom and floors are always cleaned. The microwave, the rack in the kitchen and other things only occasionally, alternating. So it's always the same number of hours per assignment and I know the costs. I really appreciate this service.

I am very happy with the services of this company. Very easy to deal with in my opinion super well organized.

Just a super professional service and company. If my usual cleaner is away they have a replacement set up automatically. I've been a customer for 8 years and will continue for a long long time. Highly recommended.

Parfait and excellent quality!! I can them recommend!

Great price/value, professional and responsive service.

Very reliable and trusted service provided

After some difficulties with staff at the beginning (reliability) we got now an excellent reliable help.

Arrogant and unprofessional. I required a check out cleaning and it took 2 weeks to finally get the person coming to see the flat after few cancellations at the last moment. And when she finally came all the questions were about agreeing to get a long term contract with them for the next flat. After i said that i'm not interested in long term cleaning, Manuela promised to make me an offer in 1-2 days and left. However no offer arrived from her and when i chased for a feedback she said that all their cleaning teams are not available at the date of cleaning and long after that. I didnt understand why i had to wait 2 weeks for her visit if she knew that they will not be able to clean. Ridiculous and unprofessional.