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Genève ferme les yeux sur les femmes de ménage sans-papiers

La pénurie justifie le recrutement de clandestins, selon les autorités. Les employeurs ne sont pas inquiétés, renvoyés à leur seule responsabilité morale

Plusieurs milliers de contrôles. La construction et l'hôtellerie-restauration ont été les secteurs les plus inspectés en Suisse en 2011, selon le Secrétariat  d'Etat à l'économie. Et pourtant, ce ne sont pas les seuls à recruter des sans-papiers. Les particuliers recourent ­régulièrement à des femmes de ménage au noir: dans les services domestiques, «une partie significative» des travailleurs n'est pas déclarée, reconnaît l'Office cantonal de l'inspection et des relations du travail (OCIRT) à Genève. Mais pour ce secteur, pas question de faire de «chasse aux sorcières», ajoutent les autorités. La difficulté à s'introduire chez les privés pour effectuer des contrôles explique en partie cette passivité. Mais l'office invoque surtout le manque de main-d'œuvre. «C'est le seul secteur où la pénurie est réelle», affirme Laurent Paoliello, secrétaire général adjoint du Département de la solidarité et de l'emploi (DSE). Aucun contrôle n'est mené volontairement, à moins qu'un autre délit n'ait été commis.

 

Tant que l'employeur respecte les salaires minimaux et paie les assurances sociales, il ne risque pas de s'attirer les foudres des autorités, reconnaît l'OCIRT. «L'employée déclarée régulièrement à l'AVS verra ses démarches de régularisation facilitées», précise l'office.

 

La pénurie justifie donc l'emploi de clandestin, même si «cette pénurie tend à diminuer avec la crise en Espagne et au Portugal qui amène certaines ressortissantes européennes à envisager un retour en Suisse», admet l'OCIRT.

 

Un laisser-aller qui révolte Marc Espirito, directeur régional de Putzfrauenagentur, entreprise spécialisée dans le nettoyage. «Ce n'est pas vrai qu'on ne trouve pas de femmes de ménage en situation régulière. Je n'ai jamais eu de soucis pour en trouver. Je recrute autant de Suissesses que d'étrangères avec permis de travail. Tout dépend des conditions de travail que vous offrez. Il y a de nombreuses mères en Suisse qui aimeraient travailler quelques heures par semaine, dans le créneau horaire de leur choix. Il faut offrir des conditions de travail valorisantes pour recruter des travailleurs légaux», rapporte le directeur, qui compte désormais 300 clients en Suisse romande depuis l'ouverture de l'antenne de Villeneuve en janvier 2011.

Une question de salaire? Pour engager une femme de ménage chez Putzfrauenagentur, déclarée et formée, il faudra débourser 39 francs de l'heure. On est loin des 18,60 francs prévus par le contrat type de travail, entré en vigueur en 2011. «Mais ce minimum, c'est lamentable!» s'enflamme Marc Espirito.

 

Anne-Cécile, mère de famille, a opté pour une femme de ménage portugaise, indépendante mais déclarée pour 26 francs de l'heure. «Une question de principes», explique-t-elle. Mais nombreux sont ceux, comme Benjamin, qui ont compris qu'ils ne risquaient guère d'être inquiétés. «Je paie une Brésilienne au noir, 25 francs de l'heure. J'ai pensé à la déclarer, mais elle est satisfaite du salaire et je ne tenais pas à dépenser davantage.»

 

En moyenne, les employées de maison sont rémunérées 22,50 francs de l'heure à Genève, selon les chiffres de Chèque service datés de juin. 32% des employées gagnent entre 19 et 22,50 francs. Elles sont 8% à gagner moins de 19 francs. En fait, le salaire moyen diminue quand le nombre d'heures de travail augmente. Voilà les statistiques des employeurs, de bonne volonté, qui ont inscrit leurs femmes de ménage à Chèque service. Comme Chèques-emploi dans les autres cantons romands, ce système permet aux employeurs de payer les charges sociales de leurs femmes de ménage, même si elles ne possèdent pas de permis. La fondation privée n'a aucune idée du statut des employés. «40% sont extraeuropéennes. On peut imaginer que 2/3 d'entre elles sont clandestines», estime le Département de la solidarité et de l'emploi de Genève.

 

Chèque service gère désormais 4800 contrats, soit 300 de plus qu'à la fin de 2011. Mais ce chiffre reste encore marginal par rapport aux 30 000 emplois que compte le secteur de l'économie domestique à Genève, selon les estimations du syndicat SIT (3300 emplois déclarés selon les dernières statistiques officielles datées de 2008). La plupart des femmes de ménage sortent donc de tout radar. «La meilleure chose, c'est de les régulariser. Sinon leur sort ne dépend que de la responsabilité morale de l'employeur», regrette Anne Rubin d'Unia. «L'Etat y travaille, en partenariat avec Berne», promet l'OCIRT .

 

Par Sandrine Hochstrasser

 

pdfLeTemps 17.08.20121.51 MB

Google Reviews
4.7

Based on 1128 Reviews

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in the last week
A serious and quality company with a team of professionals. I can only recommend it with confidence!!!
Tunde sabadac
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in the last week
I am very happy with the service offered by the agency.
Andreea Iuliana Ernst
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2 weeks ago
We no longer let our regular domestic worker leave for a few hours a week: our home is as clean and tidy as we have ever managed to keep it for a long time in the midst of all the obligations. Finding our own specialist for a small workload per month had previously put us off, but it is practical that all mandatory social insurance is included in the agency's price. Even extra work, such as after our celebrations and parties, is handled courteously.
Prinzessin Alissa
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2 weeks ago
I am very satisfied with our cleaning help and the support provided by the Glattal cleaning agency. Maritza does an excellent job and is very reliable. She is also a very pleasant personality and I really appreciated her and her work. Many thanks to Maritza and team for our clean home!!!
Yvee W.
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3 weeks ago
Transparent services, their criteria and prices on the homepage. Competent and quick contact and introduction of the specialist. We are extremely satisfied with the processing, service and cleaning.
Marion Frei
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a month ago
Reliable, very kind and trustworthy cleaning pearl, always perfectly carried out work, fair price/performance, clean billing. I am very happy and satisfied
Karin Kappler
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a month ago
If you want to be hired as a cleaner, you will be questioned more here than at the police and asked about very confidential things that are not permitted under the Data Protection Act. You also have to send the documents twice and you don't know what A requires or B no coordination.
Peter PIT
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a month ago
The worst cleaning company in all of Switzerland. Look for cleaning staff just to have Teamleiter clean the house, without contract and without paying.. Arrogant office staff. I absolutely do not recommend this signature because it is not serious. My review is based on real facts. Attention ⚠️
Giovanna Integlia
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2 months ago
The organization works perfectly. The cleaner assigned to me is very reliable. It is a real pleasure to return to the cleanly cleaned apartment. Many thanks to the cleaning lady and the cleaning lady agency.
Roland Durner
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2 months ago
Super Service, Lg Ch. M
Josef Müller
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2 months ago
We really appreciate the use of Sevime, it makes our everyday lives much easier. Not only is she very flexible, she is also easy to reach and makes our apartment shine every time.
Vera Vock
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3 months ago
Aida does her job excellently and efficiently. She is also a very pleasant person and I really appreciated her and her work. The exchange with the Glattal agency has always been good and uncomplicated. Since I'm moving away, it's with a heavy heart that I have to say goodbye to Aida and the team. Of course, I will use the services of Putzfrau.ch again at my new place of residence. Thank you very much Aida and team for the wonderful years with you!
adua 0502
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3 months ago
High quality reliable service
Martijn Moransard
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3 months ago
We have been working with Putzfrauenagentur for the last couple of months. Specifically, we have been collaborating with Ms. Stephany Nataly Marca Rivera. She is extremely thorough and professional. We couldn't be happier with the provided services.
Thodoris Rekatsinas
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4 months ago
We are satisfied with the work of the cleaning fairy and the agency. professional support, fast response time, good service,
Hansruedi Rupp
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4 months ago
I don't grade the agency, but rather the performance of my assigned cleaning assistant. Salima Hakizhimana has cleaned for me a few times now. She works independently, efficiently, is polite and very clean. I can only recommend it and hope that it cleans me for a long time.
Kiki Hunziker
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5 months ago
Top cleaning service! I am completely satisfied and can recommend this company without reservation. Everything was great!
Gerardo Orlandella
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5 months ago
I thought it was a shame that you first had to confirm any terms and conditions online, even though you had requested a home visit over the phone so that an offer could be made.
Talyaa
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6 months ago
The worst cleaning agency. Staff are neither trained nor provided with professional support. The customers are cheekily brushed off. Arrogant attitude from management. No responsibility is accepted for errors and damage. Stay away from this company.
Franz Ferdinand
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6 months ago
I would like to give 0 stars but that's not possible. If our cleaning fairy wasn't so good, I would cancel immediately. They have neither a feeling for people nor the ability to run a company. The employee on the phone is constantly annoyed, the owners only issue the invoice and are not interested in their customers at all and the "quality managers" are not worth the name.
Sabine Heinrich
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7 months ago
Very professional agency with competent and friendly employees. We are very satisfied in every respect and can only recommend them. We have already had some experiences - they are by far the best so far.
kw
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9 months ago
Our Mary is an angel. She cleans everything exactly how we want it. We are very happy with this choice. Everything works fine. Although we wish our cleaner spoke German and she doesn't, we are so happy with her that communication becomes less important. We are happy:-)
Helen Schneider
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10 months ago
Couldn't be more pleased with Ms. Nadzija Gradina @Putzfrauenagentur Kunz: thorough cleaning and a friendly, polite and considered presence!
Claudia Grant
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10 months ago
Our first 3 years were great, mostly thanks to the amazing cleaning person we had: reliable, professional, kind. Once they left, things started getting bad: no reliability on the part of the agency, 3 cleaning sessions canceled last minute with no replacement, poor organizational skills, no reactivity, and no proper follow up with customers. We've decided to terminate our contract with them.
Zineb Ait Bahajji
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10 months ago
Professional team with a high level of customer service and always solution-oriented and flexible. We have been very satisfied customers for almost 10 years and are happy to recommend the Greifensee cleaning lady agency!
Kathrin Morlock
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a year ago
I have tried their competitor before and was very much disappointed and was on a look out for a better service. Then I gave a chance to Putzfrauenagentur. They are amazing and exactly what I was looking for. Their agents are always on time and do a good job. I can highly recommend!
V. SPPL
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a year ago
We have a cleaner coming every two weeks for two hours. They are punctual and very efficient. I can highly recommend them.
Robert Cuny
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a year ago
I wasn't happy with the first cleaner. The agency was very accommodating and organized new help as quickly as possible. Now I am very happy with our new cleaning aid. She is very friendly, works cleanly, independently, cleans where it is necessary and she is very punctual. I can highly recommend the agency.
Monika Ramsauer
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a year ago
Putzfrauenagentur cleaned my flat and ironed my shirts every second week for over a year. I’m very happy with the services provided by Putzfrauenagentur and especially from Ismete. I never had any complains and I can definitely recommend Putzfrauenagentur if you are looking for professional cleaning services.
Florian Bozzone
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a year ago
I am very satisfied with the service provided by the Gnehm cleaning agency: it worked perfectly for me every two weeks for three hours of basic cleaning. If my cleaning pearl was unavailable, a replacement lady was immediately organized. Everything very professional. Recommended.
Irène Nager
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a year ago
We are very happy with our cleaning fairy Barbora. She does her job very well. We always look forward to coming home when she was there. The agency is also very accommodating and friendly. Very pleasant and personal advice. I would recommend it immediately.
Kevin Trachsel
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a year ago
The performance is basically ok. There are some areas that I would like to improve, which I have already communicated to File. It appears to have been somewhat superficially cleaned.
Heidrun Goth
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a year ago
We are very satisfied with S. K. She does a fantastic job, is very customer-oriented and extremely professional. We have been using the cleaning services for a few months now. The quality is very high and communication works flawlessly. A great relief for our everyday life! Thanks SK!
A G
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a year ago
Very friendly, efficient and uses initiative. Very happy with the service
Marie Geiger
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2 years ago
I am always in a particularly good mood on the days when my apartment is cleaned. In the evening you come home and everything is perfect. I can now use this message to express my gratitude and also my joy in the service of the cleaning agency. Thank you very much for the great work
Patrick Stähli
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2 years ago
Everything is sparkling clean and much better than if I attempted cleaning myself. An absolutely worthwhile investment of money and a fantastic job by the person sent from the agency!
Hamsa S
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2 years ago
top team
Jana Kündig
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2 years ago
Very expensive for a shallow cleaning that they provide. I was your customer. Of course, not anymore. I’m not mistaken you with anyone else. I got a link to leave a review, so here it is.
Mariia Zhandarova
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2 years ago
Lovely friendly lady cleaning our house, working very hard.
Olga Gericke
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2 years ago
Our angel does household chores very carefully and conscientiously. She has a very friendly nature - we are very happy
Evelyne Salie
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2 years ago
Excellent service, with superb employees.
Mark Jones
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2 years ago
Excellent experience.
Miguemon Miguemon
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3 years ago
My experience with this company has far surpassed any other service that I've worked with in Zurich. Very professional, pay attention to detail, willing to work with you. I feel confident working with them.
Jenny Mesrie
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3 years ago
We use the services of an employee of Putzfrauenagentur Kehl GmbH once a week and are very satisfied. She is always on time, cleans both of our bathrooms, vacuums and mops all the floors in the apartment and last but not least, she also dusts. The price performance ratio is very good. We hope that she will remain loyal to us for a long time.
Guido Boehme
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3 years ago
excellent service! Thank you
Christine Kyburz
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3 years ago
We have been customers of the cleaning agency for several years now and can only recommend the service. So far, without exception, all assignments have always been well planned and carried out and a replacement has always been communicated in good time during holidays. Our cleaning lady has always been 100% reliable and absolutely trustworthy and has always completed her work on time and very satisfactorily.
Christian Scholz
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3 years ago
Very satisfied
Katja Aeschlimann
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3 years ago
I am very happy with the services of this company. Very easy to deal with in my opinion super well organized.
Claudia Ritschard
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3 years ago
Just a super professional service and company. If my usual cleaner is away they have a replacement set up automatically. I've been a customer for 8 years and will continue for a long long time. Highly recommended.
Luke Bragg
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3 years ago
Reliable and good service in the higher price segment. I am very satisfied with my cleaning lady and the service from the office. If you are absent, you will be informed in good time and a replacement will be offered. Small disadvantage: Only what was defined in the catalog is cleaned, i.e. obvious dust next to the agreed location is not cleaned. Still highly recommended, thank you!
Serge Danis
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3 years ago
Parfait and excellent quality!! I can them recommend!
Igor Golovakin
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3 years ago
Great price/value, professional and responsive service.
Sven Mangold
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3 years ago
Very reliable and trusted service provided
Gerhard Steinrücken
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3 years ago
After some difficulties with staff at the beginning (reliability) we got now an excellent reliable help.
Volkmar Puempin
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4 years ago
MARION Grossen
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5 years ago
Arrogant and unprofessional. I required a check out cleaning and it took 2 weeks to finally get the person coming to see the flat after few cancellations at the last moment. And when she finally came all the questions were about agreeing to get a long term contract with them for the next flat. After i said that i'm not interested in long term cleaning, Manuela promised to make me an offer in 1-2 days and left. However no offer arrived from her and when i chased for a feedback she said that all their cleaning teams are not available at the date of cleaning and long after that. I didnt understand why i had to wait 2 weeks for her visit if she knew that they will not be able to clean. Ridiculous and unprofessional.
Anna B
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5 years ago
From the initial consultation, addressing needs, to communication and the effective execution of the cleaner, the company putzfrau.ch is highly recommended. Thank you for the great cooperation.
Rene Stöhr
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