Freephone number:

0800 38 38 38

Time savings for you

You have undoubtedly already considered employing your own cleaner. Are you aware of the complexity involved in employing someone properly? You will save yourself the following work by obtaining a cleaning lady from the cleaning agency:

 

Description

Recruitment

Once you have decided to employ a cleaning lady, you firstly have to find a suitable person. This involves inserting an advertising, organising interviews, taking up references and obtaining information on prosecutions, obtaining the person’s criminal record and residence permits, etc. 

 

Employment contract

You then have to produce an employment contract, which complies with Swiss employment regulations. (Important: Take care with holiday and continued pay claims!)

 

Work permit

A work permit has to be obtained for foreigners with a relevant permit from the Ministry for Economic Affairs and Employment. This is chargeable. You will also receive a second invoice from the Office for Migration for the administrative work involved. 

 

Wage statements

You are obliged to provide your cleaning lady with monthly written wage statements.

 

Bank account

You will have to open a separate AHV account at a bank, which results in additional fees.

 

Social benefits

The AHV (social security) card has to be sent for registration to the Social Security Office of your choice.

The monthly employer’s contributions should be transferred to the bank account mentioned before, involving additional charges.

Depending on the level of employment and age of your cleaner, you will also have to deal with Accident Prevention (UVGO) and Federal Constitutional Law provisions.

You are obliged to provide an annual account to the AHV (social security) Compensation Office. The Social Insurance Office will also charge you for its work.

As you are regarded as an employer, you will be obliged to pay contributions to the Family Compensation Office.

 

Tax deduction
at source

Foreigners with a relevant work permit are taxed by the state at source. Adjustments have to be continually made for rate changes. You are also issued by the Cantonal Tax Office with an employer’s number and you are responsible for this payment.

 

Wage statement

In line with tax regulations, you have to provide your employee with a wage statement on the due date. Should you employ an external adviser to provide this service, this will entail additional expenditure for his work.

 

Tax declaration

The additional AHV (social security) account has to be listed on your tax declaration in the correct section.

 

Insurance

You are legally obliged to take out accident insurance for your employee. Public liability insurance is also advisable (invariably an excess is payable in the event of a claim). 

 

Duty of
continued payment

Depending on your insurance, you may have to take into account a certain qualifying period and pay continued wage claims from your own pocket in the event of an accident or sickness.

 

Pregnancy

Depending on the period of employment, you may have to take into account possible cancellations by your cleaning lady before the birth, but also pay for them, despite the work not having been done in full.

 

Employer’s certificate

Should your employee be laid off from other homes, for which she works and reports this to the unemployment insurance office, you will be required to complete an employer’s certificate every month for interim earnings. 

 

Appraisal

Your employee can ask you at any time for a performance appraisal. From an employment law point of view, you have to issue at least an employer’s certificate. 

 

Termination

Termination has to be done in writing and in compliance with statutory standards. You cannot terminate your cleaner’s employment during pregnancy, even if the cleaner is not or is only partially providing her services.

Google Reviews
4.7

Based on 1366 Reviews

Profilbild von Simon Zeiser
a week ago
Disastrous experience — absolutely not recommended I am deeply disappointed with the lack of organization and poor customer service. I looked for cleaning help for my business premises and products through this company - the address was clearly communicated from the start. After two months of back and forth, the cleaning lady and a companion showed up on the scheduled day of the job, only to tell me that the journey was too long for them. This information could have easily been clarified in advance using Google Maps! I had specifically set aside the day to train the cleaning lady, but instead the job was canceled right outside the door. I asked to be informed as soon as a cleaner was found to take the trip. A week later, a holiday replacement appeared unannounced - for a cleaning lady who had not started any work at all! And the best thing: I was also charged for the journey, and because I sent the uncommunicated representative away, there were also reminder fees on top of that. Since January I have been asking for an invoice adjustment and instead I only receive automated reminders and not a single response to my requests. Instead of advertising heavily, the company should clarify the basics: check addresses beforehand, discuss directions and only send representatives if an assignment actually takes place. And above all: take customer concerns seriously instead of fobbing them off with automated reminders. This experience was simply frustrating — absolutely not recommended!
Vitomalia [Dogtraining & Store]
Profilbild von Simon Zeiser
2 weeks ago
The support provided by the agency is TipTop. Overall I am very satisfied.
Monika Willi
Profilbild von Simon Zeiser
3 weeks ago
Very professional company which offers customizable cleaning service. Even though their price is higher than market price per hour, but with great result, no concern of liability or damange or black work, it is totally recommendable.
Faye Wu
Profilbild von Simon Zeiser
3 weeks ago
We are very irritated by the business behavior: The text that reached us after we accepted the terms and conditions was: "We would like to assign you a room attendant that meets your needs. When is the best time for us to reach you to collect the final details?" When we contacted us immediately, we were told that we would have to wait a long time for a solution because no resources were available.
peter minder
Profilbild von Simon Zeiser
a month ago
Very good and fast service. Quality of cleaning services depends on the individual person (which is obvious).
Michael Rinkner
Profilbild von Simon Zeiser
a month ago
Cleans reliably and in all important places in the house. Thanks!
Anita Szodorai
Profilbild von Simon Zeiser
a month ago
My mother is very happy with her cleaner and greatly appreciates her efforts. She does a great job, is very nice and reliable. The organization worked really well, everyone was very competent, understanding and helpful. We can only recommend the organization Putzfrau.ch!
Lilian Markwalder
Profilbild von Simon Zeiser
2 months ago
The cleaning work was completed to our complete satisfaction. Always friendly and reliable. My parents have now been given a place in a retirement home. For this reason we no longer need the cleaning help.
Marianne Kottmann
Profilbild von Simon Zeiser
2 months ago
It worked great for about 4 years, but not at all from October 2024 onwards. Since I am dependent on a cleaning assistant because of my stiff back, I had to find another solution.
kathi sulzer
Profilbild von Simon Zeiser
3 months ago
Without any evidence, the cleaning time and the quality observed are simply incomprehensible.
Serenato
Profilbild von Simon Zeiser
3 months ago
Ms. Ilhan cleans for us and we are more than satisfied. She goes into detail and you can see that she puts her heart and soul into the work. It's also nice for us to see, as you never like to hand over work that you don't really enjoy doing yourself. Even though I have only met Ms. Ilhan once, I can admire her commitment every Tuesday evening, and the same goes for my sister, Barbara Walker. We wish Ms. Ilhan a speedy recovery and hope she gets well again soon. Kind regards, Gabriela Kovacs
Gabriela Kovacs
Profilbild von Simon Zeiser
4 months ago
Our cleaning fairy is punctual, reliable and the work is great. Everything is done in a timely manner. Wouldn't give her up so quickly.
Amatore Birgit
Profilbild von Simon Zeiser
4 months ago
Very good service, with friendly and courteous staff. Our cleaning lady is great :)
lupoch
Profilbild von Simon Zeiser
5 months ago
All the women who worked with me were very reliable and did their jobs properly. The only negative point is that my cleaner has changed twice in two years.
Stefanie Günther
Profilbild von Simon Zeiser
5 months ago
Super happy with the agency and our current cleaning lady. She is punctual, very thorough and also very friendly. I look forward to further collaboration. Overall, highly recommended👍
soulfire506
Profilbild von Simon Zeiser
6 months ago
We were already customers of the cleaning agency before Corona and were extremely satisfied. Unfortunately, the performance has deteriorated significantly. Absence of the cleaning lady was covered once, after which we were no longer informed - whether the cleaning lady was back or whether there was still a replacement. The first conversation was a bit awkward because the management wanted to sell various cleaning items - be it for the floor or cleaning stone, etc. We were dissatisfied with the replacement because various places were not cleaned. The cleaning lady agency accepted this and could not send another cleaning lady. For customers who have such experiences, it is important to do good marketing. Apparently they don't care.
Elena Imboden
Profilbild von Simon Zeiser
6 months ago
Completely satisfied with the performance of the agency, our cleaner Mihrije and her deputy Yacqueline. They did a very good job and were always open to feedback. Thank you very much, I will be happy to come back to your agency!
Laura Rutz
Profilbild von Simon Zeiser
6 months ago
Online registration and entry into the system is highly professional and works quickly and without any problems. The immediate people were very supportive and the first contacts and the first home visit took place quickly. The needs clarification is also professionally recorded schematically according to a form. Communication with the organizer and the room attendant works well. The cleaner works well, according to the list, which is exactly what is ticked! What is not listed remains there. In my opinion, there is a lack of certain flexibility, which is essential in a household. But I am very happy about this service and would like to submit my request directly. Thank you
Jila Heidarian
Profilbild von Simon Zeiser
7 months ago
Unfortunately, we were promised things that could not be kept. The cleaning is inadequate. It doesn't work with the substitute. You actually have to adapt to the company's schedule rather than taking your own needs into account.
Merlo Claudio
Profilbild von Simon Zeiser
9 months ago
Super organized, always on time and quite straightforward to set it up and they really look to match your needs; I am very satisfied I find quite valuable the first visit with a supervisor and the methodology applied to charge to the customer the real hours of work.
Nan Ettlin
Profilbild von Simon Zeiser
9 months ago
I have had good experience with support, once I have established cleaning. I also had no issue to change the cleaning person when I felt it is not match. New person I have is really nice and precise. Beginning was a little bit cumbersome with setting up + i had to wait for a month as well as there was no available cleaning service.
zuzana takacsova
Profilbild von Simon Zeiser
9 months ago
Easy contact and quick feedback from the agency, our cleaning specialist is friendly and cleans quickly and well. Additional tasks are carried out without any problems and our pet is not a problem for the specialist. The only point of criticism: The first cleaning appointment takes place together with an employee of the agency and the cleaning specialist. I observed that the communication between the employee and the cleaner was not very respectful and seemed rather condescending, as if the cleaning specialist was stupid. This really irritated me and made a bad impression on me as a customer. I would like to see the cleaning staff being treated on an equal footing, even if the employees are perhaps superior in language skills!!
Corina
Profilbild von Simon Zeiser
10 months ago
I only used the services of Putzfrauenagentur Greifensee GmbH at the beginning of 2024 and so far I'm really completely satisfied. Top care, holiday replacement etc., I'm happy!
Stefan Diethelm
Profilbild von Simon Zeiser
11 months ago
The clerks are very friendly, courteous and understanding, and the sales representative was also super friendly and nice! They also offered me another cleaner when I had difficulties! Tip to the field staff: I think small spontaneous checks to check whether it works are advisable! Thank you everyone, I would recommend the agency immediately!
Tanja Kriebus
Profilbild von Simon Zeiser
a year ago
Absolute hammer! Called and very quickly received an offer for a cleaning lady. It now comes every Thursday and everything goes smoothly. I like it sparkling clean!
Der Luxi
Profilbild von Simon Zeiser
a year ago
Excellent! We found a cleaner through Putzfrauenagentur Kehl GmbH. And are very satisfied! Everything works extremely well.
Stefan Felix
Profilbild von Simon Zeiser
a year ago
I am very happy with the service offered by the agency.
Andreea Iuliana Ernst
Profilbild von Simon Zeiser
a year ago
The worst cleaning company in all of Switzerland. Look for cleaning staff just to have Teamleiter clean the house, without contract and without paying.. Arrogant office staff. I absolutely do not recommend this signature because it is not serious. My review is based on real facts. Attention ⚠️
Giovanna Integlia
Profilbild von Simon Zeiser
a year ago
The organization works perfectly. The cleaner assigned to me is very reliable. It is a real pleasure to return to the cleanly cleaned apartment. Many thanks to the cleaning lady and the cleaning lady agency.
Roland Durner
Profilbild von Simon Zeiser
a year ago
Super Service, Lg Ch. M
Josef Müller
Profilbild von Simon Zeiser
a year ago
We have been working with Putzfrauenagentur for the last couple of months. Specifically, we have been collaborating with Ms. Stephany Nataly Marca Rivera. She is extremely thorough and professional. We couldn't be happier with the provided services.
Thodoris Rekatsinas
Profilbild von Simon Zeiser
a year ago
The worst cleaning agency. Staff are neither trained nor provided with professional support. The customers are cheekily brushed off. Arrogant attitude from management. No responsibility is accepted for errors and damage. Stay away from this company.
Franz Ferdinand
Profilbild von Simon Zeiser
a year ago
Our first 3 years were great, mostly thanks to the amazing cleaning person we had: reliable, professional, kind. Once they left, things started getting bad: no reliability on the part of the agency, 3 cleaning sessions canceled last minute with no replacement, poor organizational skills, no reactivity, and no proper follow up with customers. We've decided to terminate our contract with them.
Zineb Ait Bahajji
Profilbild von Simon Zeiser
2 years ago
I have tried their competitor before and was very much disappointed and was on a look out for a better service. Then I gave a chance to Putzfrauenagentur. They are amazing and exactly what I was looking for. Their agents are always on time and do a good job. I can highly recommend!
V. SPPL
Profilbild von Simon Zeiser
2 years ago
We have a cleaner coming every two weeks for two hours. They are punctual and very efficient. I can highly recommend them.
Robert Cuny
Profilbild von Simon Zeiser
2 years ago
I wasn't happy with the first cleaner. The agency was very accommodating and organized new help as quickly as possible. Now I am very happy with our new cleaning aid. She is very friendly, works cleanly, independently, cleans where it is necessary and she is very punctual. I can highly recommend the agency.
Monika Ramsauer
Profilbild von Simon Zeiser
2 years ago
Putzfrauenagentur cleaned my flat and ironed my shirts every second week for over a year. I’m very happy with the services provided by Putzfrauenagentur and especially from Ismete. I never had any complains and I can definitely recommend Putzfrauenagentur if you are looking for professional cleaning services.
Florian Bozzone
Profilbild von Simon Zeiser
2 years ago
I am very satisfied with the service provided by the Gnehm cleaning agency: it worked perfectly for me every two weeks for three hours of basic cleaning. If my cleaning pearl was unavailable, a replacement lady was immediately organized. Everything very professional. Recommended.
Irène Nager
Profilbild von Simon Zeiser
2 years ago
We are very happy with our cleaning fairy Barbora. She does her job very well. We always look forward to coming home when she was there. The agency is also very accommodating and friendly. Very pleasant and personal advice. I would recommend it immediately.
Kevin Trachsel
Profilbild von Simon Zeiser
3 years ago
I am always in a particularly good mood on the days when my apartment is cleaned. In the evening you come home and everything is perfect. I can now use this message to express my gratitude and also my joy in the service of the cleaning agency. Thank you very much for the great work
Patrick Stähli
Profilbild von Simon Zeiser
3 years ago
Everything is sparkling clean and much better than if I attempted cleaning myself. An absolutely worthwhile investment of money and a fantastic job by the person sent from the agency!
Hamsa S
Profilbild von Simon Zeiser
3 years ago
Our angel does household chores very carefully and conscientiously. She has a very friendly nature - we are very happy
Evelyne Salie
Profilbild von Simon Zeiser
3 years ago
Excellent service, with superb employees.
Mark Jones
Profilbild von Simon Zeiser
4 years ago
My experience with this company has far surpassed any other service that I've worked with in Zurich. Very professional, pay attention to detail, willing to work with you. I feel confident working with them.
Jenny M
Profilbild von Simon Zeiser
4 years ago
We use the services of an employee of Putzfrauenagentur Kehl GmbH once a week and are very satisfied. She is always on time, cleans both of our bathrooms, vacuums and mops all the floors in the apartment and last but not least, she also dusts. The price/performance ratio is very good. We hope that she will remain loyal to us for a long time.
Guido Boehme
Profilbild von Simon Zeiser
4 years ago
We have been customers of the cleaning agency for several years now and can only recommend the service. So far, without exception, all assignments have always been well planned and carried out and a replacement has always been communicated in good time during holidays. Our cleaning lady has always been 100% reliable and absolutely trustworthy and has always completed her work on time and very satisfactorily.
Christian Scholz
Profilbild von Simon Zeiser
4 years ago
Very satisfied
Katja Aeschlimann
Profilbild von Simon Zeiser
4 years ago
I have been a customer for several years and have consistently had very positive experiences. The employees are very reliable and the administration takes care of replacements in the event of changes. I think it's very good that it's agreed exactly what needs to be cleaned every time and what needs to be cleaned occasionally. In my case, the cleaning fairy comes every 2 weeks. Kitchen, bathroom and floors are always cleaned. The microwave, the rack in the kitchen and other things only occasionally, alternating. So it's always the same number of hours per assignment and I know the costs. I really appreciate this service.
paul huwiler
Profilbild von Simon Zeiser
4 years ago
I am very happy with the services of this company. Very easy to deal with in my opinion super well organized.
Claudia Ritschard
Profilbild von Simon Zeiser
4 years ago
Just a super professional service and company. If my usual cleaner is away they have a replacement set up automatically. I've been a customer for 8 years and will continue for a long long time. Highly recommended.
Luke Bragg
Profilbild von Simon Zeiser
4 years ago
Parfait and excellent quality!! I can them recommend!
Igor Golovakin
Profilbild von Simon Zeiser
4 years ago
Great price/value, professional and responsive service.
Sven Mangold
Profilbild von Simon Zeiser
4 years ago
Very reliable and trusted service provided
Gerhard Steinrücken
Profilbild von Simon Zeiser
4 years ago
After some difficulties with staff at the beginning (reliability) we got now an excellent reliable help.
Volkmar Puempin
Profilbild von Simon Zeiser
6 years ago
Arrogant and unprofessional. I required a check out cleaning and it took 2 weeks to finally get the person coming to see the flat after few cancellations at the last moment. And when she finally came all the questions were about agreeing to get a long term contract with them for the next flat. After i said that i'm not interested in long term cleaning, Manuela promised to make me an offer in 1-2 days and left. However no offer arrived from her and when i chased for a feedback she said that all their cleaning teams are not available at the date of cleaning and long after that. I didnt understand why i had to wait 2 weeks for her visit if she knew that they will not be able to clean. Ridiculous and unprofessional.
Anna B
Prev
Print
Email
MOD_MHPICONS_BOOKMARK_TITLE