Freephone number:

0800 38 38 38

Terms and condtitions

Article 1

Performance 

The cleaning agency accepts cleaning orders from customers and fulfils the respective work contracts. It performs work as a cleaning company with a guarantee for all services provided. The cleaning agency is the sole authority for the planning of work and distribution of work to cleaning ladies.

 

Article 2

Start, duration, termination

The contractual relationship starts with the bilateral signing of the contract and is concluded for an indeterminate time. It can be terminated after 3 month, after the 1st use of cleaning, by either side in writing subject to a term of 14 days at the end of each working week. Both contractual parties can terminate the contract at any time without notice for good cause.

 

Article 3

Cleaning inventory

The customer’s household will be cleaned according to the specification of work agreed between the two contractual parties.

 

Article 4

Volume of work

The volume of work can be extended or reduced at any time with mutual agreement. The broad services covered should be taken from the table on pages 3 + 4. This sheet of conditions forms an integral element of this agreement.

 

Article 5

Conditions, due dates

An hour of cleaning consists of 55 minutes of working time and will be billed at the start of the following month. The customer undertakes to pay this amount within 10 days. Following a second reminder, the cleaning agency reserves the right to invoice the customer CHF 46.43 plus VAT for additional work. Any costs, which arise from prosecution, will be invoiced to the customer in full.

 

Article 6

Duty of care

The cleaning agency guarantees the quality of its services, which it carries out with care while looking after the customer’s interests to the best of its ability.

 

Article 7

Retention of keys

The customer is responsible for access and can choose from different variants. Ideally customers give Putzfrauenagentur two keys to their household. This ensures access for substitutes at all times and the customer does not have to arrange anything. The cleaner receives one key and the other remains safely stored at Putzfrauenagentur. If Putzfrauenagentur is only given one key or no keys, this can result in added effort for the customer when it comes to substitutes. Upon receipt of the key, Putzfrauenagentur is committed to proper handling when it concerns access to the customer's premises. Employees of Putzfrauenagentur are strictly prohibited from entering outside of the agreed times without the customer's express permission. In addition, Putzfrauenagentur is very careful to ensure that the keys are not passed on to third parties. These points are also regulated in the key acknowledgment. The keys are to be returned to the customer upon first request.

 

Article 8

Cleaning materials

The customer will provide the cleaning agency free of charge with all cleaning materials, such as cleaning utensils, detergent etc. The customer is also responsible for providing the equipment required for the work. Excluded from this ruling, is work where the equipment required would not normally be found in private households, such as carpet cleaning equipment etc. This type of equipment will then be brought along by the cleaning agency if necessary.

 

Article 9

Staff

The cleaning agency confirms herewith that every employed cleaning lady meets statutory requirements in every respect and that the conditions of employment comply in full with the provisions of the Collective Labour Agreement governing the cleaning sector.

 

Article 10

Responsibility of the customer

The customer undertakes, within his/her means, to assist in complying with the agreement. The customer should ensure, for example, that the cleaning cloths have been washed and are available for each clean, that cleaning materials are available and that the house can be accessed etc.

 

Article 11

Trade secrets and duty of secrecy

The cleaning agency and its employees hereby undertake not to pass any information, which it learns within the framework of these contractual conditions, onto third parties. This relates specifically to documents of all types, living conditions, income and ownership. The customer, in turn, also agrees to professional non-disclosure of trade secrets. Trade secrets are deemed to be information, the disclosure of which could harm the cleaning agency and its employees in any way. This professional non-disclosure agreement continues to be in place following termination of the contractual relationship.

 

Article 12

Prohibition of competition

Without written authorisation from the cleaning agency the customer may not entice its employees to work for the customer or to work for a third party or compete against the cleaning agency in any way, for example by arranging or concluding business. Even after the end of the contractual relationship, the customer is also prohibited (irrespective of the selected legal form), to employ the cleaning agency’s cleaners either directly or indirectly in any way. This ban will last up to one year following the end of the contractual relationship and is restricted to the whole of Switzerland.

 

Article 13

Penalty

In the event of an infringement of the professional non-disclosure agreement (Clause 11) and/or the non-competition clause (Clause 12), the customer will pay the cleaning agency a penalty amounting to the total volume of the contract for the previous twelve months for each case of transgression. In addition, the customer will be liable in full for any damage in excess of the penalty. Payment of the penalty does not release the customer from compliance with his/her contractual obligations. The cleaning agency expressly reserves the right to demand the elimination of the illegal state of affairs and compliance with the professional confidentiality agreement and non-competition clause in the future.

 

Article 14

Substitution

The cleaning agency and its legal successors may transfer all of the rights and obligations from this contract to a third party. The rights and obligations shall only be transferred following specific written explanation to the customer.

 

Article 15

Right of rejection

The customer can reject an employee for good reason by calling into question the achievement of the aims of this contract by a specific employee of the cleaning agency. At the request of the customer, the cleaning agency will immediately make every effort to find a replacement.

 

Article 16

Liability

The cleaning agency has an employer’s liability insurance, which covers consequential damage (personal and material damage of up to CHF 5 million), which has been caused by employees of the cleaning agency when carrying out contractual work. On request, the customer can demand to see detailed information about the insurance cover from the cleaning agency at any time. For all other damage, the liability on the part of the cleaning agency is limited to a figure of CHF 464.25 plus VAT. This also relates to damage of all kinds, for which the insurance company refuses liability. The cleaning agency undertakes to inform the customer immediately about any damage of any kind caused. The customer undertakes to report any damage within 30 days of its occurrence. No liability shall be accepted for damage that is reported after this 30 day period.

 

Article 17

Availability

The hourly cleaning rate stipulated in Art. 5 applies during normal working hours. A higher fee will be charged for services provided at the weekend, on public holidays, in the evening and at night.

 

Normal working hours:
Monday to Friday 08:00–17:59

Exceptional working hours:
Monday to Friday 18:00–07:59
Saturday, Sunday and legal public holidays

 

Article 18

Hotline

The telephone hotline is available to customers on Monday to Friday, from 08:00 to 12:00 and from 14:00 to 17:00. In an emergency, your support person can be called on their mobile phone outside of these hours.

 

Article 19

Severability clause

Should a provision of this contract be invalid, the validity of the remaining provisions shall not be affected. The parties undertake to replace the invalid provision by finding a consensus using the most similar valid provision.

 

Article 20

Adjustments

The rights to statutory requirements, amendments to the joint committee, conditions of the GAV, adjustments due to inflation, VAT and price amendments etc. shall remain expressly reserved.

 

Google Reviews
4.7

Based on 1128 Reviews

Profilbild von Simon Zeiser
in the last week
A serious and quality company with a team of professionals. I can only recommend it with confidence!!!
Tunde sabadac
Profilbild von Simon Zeiser
in the last week
I am very happy with the service offered by the agency.
Andreea Iuliana Ernst
Profilbild von Simon Zeiser
2 weeks ago
We no longer let our regular domestic worker leave for a few hours a week: our home is as clean and tidy as we have ever managed to keep it for a long time in the midst of all the obligations. Finding our own specialist for a small workload per month had previously put us off, but it is practical that all mandatory social insurance is included in the agency's price. Even extra work, such as after our celebrations and parties, is handled courteously.
Prinzessin Alissa
Profilbild von Simon Zeiser
2 weeks ago
I am very satisfied with our cleaning help and the support provided by the Glattal cleaning agency. Maritza does an excellent job and is very reliable. She is also a very pleasant personality and I really appreciated her and her work. Many thanks to Maritza and team for our clean home!!!
Yvee W.
Profilbild von Simon Zeiser
3 weeks ago
Transparent services, their criteria and prices on the homepage. Competent and quick contact and introduction of the specialist. We are extremely satisfied with the processing, service and cleaning.
Marion Frei
Profilbild von Simon Zeiser
a month ago
Reliable, very kind and trustworthy cleaning pearl, always perfectly carried out work, fair price/performance, clean billing. I am very happy and satisfied
Karin Kappler
Profilbild von Simon Zeiser
a month ago
If you want to be hired as a cleaner, you will be questioned more here than at the police and asked about very confidential things that are not permitted under the Data Protection Act. You also have to send the documents twice and you don't know what A requires or B no coordination.
Peter PIT
Profilbild von Simon Zeiser
a month ago
The worst cleaning company in all of Switzerland. Look for cleaning staff just to have Teamleiter clean the house, without contract and without paying.. Arrogant office staff. I absolutely do not recommend this signature because it is not serious. My review is based on real facts. Attention ⚠️
Giovanna Integlia
Profilbild von Simon Zeiser
2 months ago
The organization works perfectly. The cleaner assigned to me is very reliable. It is a real pleasure to return to the cleanly cleaned apartment. Many thanks to the cleaning lady and the cleaning lady agency.
Roland Durner
Profilbild von Simon Zeiser
2 months ago
Super Service, Lg Ch. M
Josef Müller
Profilbild von Simon Zeiser
2 months ago
We really appreciate the use of Sevime, it makes our everyday lives much easier. Not only is she very flexible, she is also easy to reach and makes our apartment shine every time.
Vera Vock
Profilbild von Simon Zeiser
3 months ago
Aida does her job excellently and efficiently. She is also a very pleasant person and I really appreciated her and her work. The exchange with the Glattal agency has always been good and uncomplicated. Since I'm moving away, it's with a heavy heart that I have to say goodbye to Aida and the team. Of course, I will use the services of Putzfrau.ch again at my new place of residence. Thank you very much Aida and team for the wonderful years with you!
adua 0502
Profilbild von Simon Zeiser
3 months ago
High quality reliable service
Martijn Moransard
Profilbild von Simon Zeiser
3 months ago
We have been working with Putzfrauenagentur for the last couple of months. Specifically, we have been collaborating with Ms. Stephany Nataly Marca Rivera. She is extremely thorough and professional. We couldn't be happier with the provided services.
Thodoris Rekatsinas
Profilbild von Simon Zeiser
4 months ago
We are satisfied with the work of the cleaning fairy and the agency. professional support, fast response time, good service,
Hansruedi Rupp
Profilbild von Simon Zeiser
4 months ago
I don't grade the agency, but rather the performance of my assigned cleaning assistant. Salima Hakizhimana has cleaned for me a few times now. She works independently, efficiently, is polite and very clean. I can only recommend it and hope that it cleans me for a long time.
Kiki Hunziker
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5 months ago
Top cleaning service! I am completely satisfied and can recommend this company without reservation. Everything was great!
Gerardo Orlandella
Profilbild von Simon Zeiser
5 months ago
I thought it was a shame that you first had to confirm any terms and conditions online, even though you had requested a home visit over the phone so that an offer could be made.
Talyaa
Profilbild von Simon Zeiser
6 months ago
The worst cleaning agency. Staff are neither trained nor provided with professional support. The customers are cheekily brushed off. Arrogant attitude from management. No responsibility is accepted for errors and damage. Stay away from this company.
Franz Ferdinand
Profilbild von Simon Zeiser
6 months ago
I would like to give 0 stars but that's not possible. If our cleaning fairy wasn't so good, I would cancel immediately. They have neither a feeling for people nor the ability to run a company. The employee on the phone is constantly annoyed, the owners only issue the invoice and are not interested in their customers at all and the "quality managers" are not worth the name.
Sabine Heinrich
Profilbild von Simon Zeiser
7 months ago
Very professional agency with competent and friendly employees. We are very satisfied in every respect and can only recommend them. We have already had some experiences - they are by far the best so far.
kw
Profilbild von Simon Zeiser
9 months ago
Our Mary is an angel. She cleans everything exactly how we want it. We are very happy with this choice. Everything works fine. Although we wish our cleaner spoke German and she doesn't, we are so happy with her that communication becomes less important. We are happy:-)
Helen Schneider
Profilbild von Simon Zeiser
10 months ago
Couldn't be more pleased with Ms. Nadzija Gradina @Putzfrauenagentur Kunz: thorough cleaning and a friendly, polite and considered presence!
Claudia Grant
Profilbild von Simon Zeiser
10 months ago
Our first 3 years were great, mostly thanks to the amazing cleaning person we had: reliable, professional, kind. Once they left, things started getting bad: no reliability on the part of the agency, 3 cleaning sessions canceled last minute with no replacement, poor organizational skills, no reactivity, and no proper follow up with customers. We've decided to terminate our contract with them.
Zineb Ait Bahajji
Profilbild von Simon Zeiser
10 months ago
Professional team with a high level of customer service and always solution-oriented and flexible. We have been very satisfied customers for almost 10 years and are happy to recommend the Greifensee cleaning lady agency!
Kathrin Morlock
Profilbild von Simon Zeiser
a year ago
I have tried their competitor before and was very much disappointed and was on a look out for a better service. Then I gave a chance to Putzfrauenagentur. They are amazing and exactly what I was looking for. Their agents are always on time and do a good job. I can highly recommend!
V. SPPL
Profilbild von Simon Zeiser
a year ago
We have a cleaner coming every two weeks for two hours. They are punctual and very efficient. I can highly recommend them.
Robert Cuny
Profilbild von Simon Zeiser
a year ago
I wasn't happy with the first cleaner. The agency was very accommodating and organized new help as quickly as possible. Now I am very happy with our new cleaning aid. She is very friendly, works cleanly, independently, cleans where it is necessary and she is very punctual. I can highly recommend the agency.
Monika Ramsauer
Profilbild von Simon Zeiser
a year ago
Putzfrauenagentur cleaned my flat and ironed my shirts every second week for over a year. I’m very happy with the services provided by Putzfrauenagentur and especially from Ismete. I never had any complains and I can definitely recommend Putzfrauenagentur if you are looking for professional cleaning services.
Florian Bozzone
Profilbild von Simon Zeiser
a year ago
I am very satisfied with the service provided by the Gnehm cleaning agency: it worked perfectly for me every two weeks for three hours of basic cleaning. If my cleaning pearl was unavailable, a replacement lady was immediately organized. Everything very professional. Recommended.
Irène Nager
Profilbild von Simon Zeiser
a year ago
We are very happy with our cleaning fairy Barbora. She does her job very well. We always look forward to coming home when she was there. The agency is also very accommodating and friendly. Very pleasant and personal advice. I would recommend it immediately.
Kevin Trachsel
Profilbild von Simon Zeiser
a year ago
The performance is basically ok. There are some areas that I would like to improve, which I have already communicated to File. It appears to have been somewhat superficially cleaned.
Heidrun Goth
Profilbild von Simon Zeiser
a year ago
We are very satisfied with S. K. She does a fantastic job, is very customer-oriented and extremely professional. We have been using the cleaning services for a few months now. The quality is very high and communication works flawlessly. A great relief for our everyday life! Thanks SK!
A G
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a year ago
Very friendly, efficient and uses initiative. Very happy with the service
Marie Geiger
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2 years ago
I am always in a particularly good mood on the days when my apartment is cleaned. In the evening you come home and everything is perfect. I can now use this message to express my gratitude and also my joy in the service of the cleaning agency. Thank you very much for the great work
Patrick Stähli
Profilbild von Simon Zeiser
2 years ago
Everything is sparkling clean and much better than if I attempted cleaning myself. An absolutely worthwhile investment of money and a fantastic job by the person sent from the agency!
Hamsa S
Profilbild von Simon Zeiser
2 years ago
top team
Jana Kündig
Profilbild von Simon Zeiser
2 years ago
Very expensive for a shallow cleaning that they provide. I was your customer. Of course, not anymore. I’m not mistaken you with anyone else. I got a link to leave a review, so here it is.
Mariia Zhandarova
Profilbild von Simon Zeiser
2 years ago
Lovely friendly lady cleaning our house, working very hard.
Olga Gericke
Profilbild von Simon Zeiser
2 years ago
Our angel does household chores very carefully and conscientiously. She has a very friendly nature - we are very happy
Evelyne Salie
Profilbild von Simon Zeiser
2 years ago
Excellent service, with superb employees.
Mark Jones
Profilbild von Simon Zeiser
2 years ago
Excellent experience.
Miguemon Miguemon
Profilbild von Simon Zeiser
3 years ago
My experience with this company has far surpassed any other service that I've worked with in Zurich. Very professional, pay attention to detail, willing to work with you. I feel confident working with them.
Jenny Mesrie
Profilbild von Simon Zeiser
3 years ago
We use the services of an employee of Putzfrauenagentur Kehl GmbH once a week and are very satisfied. She is always on time, cleans both of our bathrooms, vacuums and mops all the floors in the apartment and last but not least, she also dusts. The price performance ratio is very good. We hope that she will remain loyal to us for a long time.
Guido Boehme
Profilbild von Simon Zeiser
3 years ago
excellent service! Thank you
Christine Kyburz
Profilbild von Simon Zeiser
3 years ago
We have been customers of the cleaning agency for several years now and can only recommend the service. So far, without exception, all assignments have always been well planned and carried out and a replacement has always been communicated in good time during holidays. Our cleaning lady has always been 100% reliable and absolutely trustworthy and has always completed her work on time and very satisfactorily.
Christian Scholz
Profilbild von Simon Zeiser
3 years ago
Very satisfied
Katja Aeschlimann
Profilbild von Simon Zeiser
3 years ago
I am very happy with the services of this company. Very easy to deal with in my opinion super well organized.
Claudia Ritschard
Profilbild von Simon Zeiser
3 years ago
Just a super professional service and company. If my usual cleaner is away they have a replacement set up automatically. I've been a customer for 8 years and will continue for a long long time. Highly recommended.
Luke Bragg
Profilbild von Simon Zeiser
3 years ago
Reliable and good service in the higher price segment. I am very satisfied with my cleaning lady and the service from the office. If you are absent, you will be informed in good time and a replacement will be offered. Small disadvantage: Only what was defined in the catalog is cleaned, i.e. obvious dust next to the agreed location is not cleaned. Still highly recommended, thank you!
Serge Danis
Profilbild von Simon Zeiser
3 years ago
Parfait and excellent quality!! I can them recommend!
Igor Golovakin
Profilbild von Simon Zeiser
3 years ago
Great price/value, professional and responsive service.
Sven Mangold
Profilbild von Simon Zeiser
3 years ago
Very reliable and trusted service provided
Gerhard Steinrücken
Profilbild von Simon Zeiser
3 years ago
After some difficulties with staff at the beginning (reliability) we got now an excellent reliable help.
Volkmar Puempin
Profilbild von Simon Zeiser
4 years ago
MARION Grossen
Profilbild von Simon Zeiser
5 years ago
Arrogant and unprofessional. I required a check out cleaning and it took 2 weeks to finally get the person coming to see the flat after few cancellations at the last moment. And when she finally came all the questions were about agreeing to get a long term contract with them for the next flat. After i said that i'm not interested in long term cleaning, Manuela promised to make me an offer in 1-2 days and left. However no offer arrived from her and when i chased for a feedback she said that all their cleaning teams are not available at the date of cleaning and long after that. I didnt understand why i had to wait 2 weeks for her visit if she knew that they will not be able to clean. Ridiculous and unprofessional.
Anna B
Profilbild von Simon Zeiser
5 years ago
From the initial consultation, addressing needs, to communication and the effective execution of the cleaner, the company putzfrau.ch is highly recommended. Thank you for the great cooperation.
Rene Stöhr
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