Terms and condtitions

Article 1

Performance

The cleaning agency accepts cleaning orders from customers and fulfils the respective work contracts. It performs work as a cleaning company with a guarantee for all services provided. The cleaning agency is the sole authority for the planning of work and distribution of work to cleaning ladies.

Article 2

Start, duration, termination

The contractual relationship starts with the bilateral signing of the contract and is concluded for an indeterminate time. It can be terminated after 3 month, after the 1st use of cleaning, by either side in writing subject to a term of 14 days at the end of each working week. Both contractual parties can terminate the contract at any time without notice for good cause.

Article 3

Cleaning inventory

The customer’s household will be cleaned according to the specification of work agreed between the two contractual parties.

Article 4

Volume of work

The volume of work can be extended or reduced at any time with mutual agreement. The broad services covered should be taken from the table on pages 3 + 4. This sheet of conditions forms an integral element of this agreement.

Article 5

Conditions, due dates

An hour of cleaning consists of 55 minutes of working time and will be billed at the start of the following month. The customer undertakes to pay this amount within 10 days. Following a second reminder, the cleaning agency reserves the right to invoice the customer CHF 46.43 plus VAT for additional work. Any costs, which arise from prosecution, will be invoiced to the customer in full.

Article 6

Duty of care

The cleaning agency guarantees the quality of its services, which it carries out with care while looking after the customer’s interests to the best of its ability.

Article 7

Retention of keys

The customer is responsible for access and can choose from different variants. Ideally customers give Putzfrauenagentur two keys to their household. This ensures access for substitutes at all times and the customer does not have to arrange anything. The cleaner receives one key and the other remains safely stored at Putzfrauenagentur. If Putzfrauenagentur is only given one key or no keys, this can result in added effort for the customer when it comes to substitutes. Upon receipt of the key, Putzfrauenagentur is committed to proper handling when it concerns access to the customer's premises. Employees of Putzfrauenagentur are strictly prohibited from entering outside of the agreed times without the customer's express permission. In addition, Putzfrauenagentur is very careful to ensure that the keys are not passed on to third parties. These points are also regulated in the key acknowledgment. The keys are to be returned to the customer upon first request.

Article 8

Cleaning materials

The customer will provide the cleaning agency free of charge with all cleaning materials, such as cleaning utensils, detergent etc. The customer is also responsible for providing the equipment required for the work. Excluded from this ruling, is work where the equipment required would not normally be found in private households, such as carpet cleaning equipment etc. This type of equipment will then be brought along by the cleaning agency if necessary.

Article 9

Staff

The cleaning agency confirms herewith that every employed cleaning lady meets statutory requirements in every respect and that the conditions of employment comply in full with the provisions of the Collective Labour Agreement governing the cleaning sector.

Article 10

Responsibility of the customer

The customer undertakes, within his/her means, to assist in complying with the agreement. The customer should ensure, for example, that the cleaning cloths have been washed and are available for each clean, that cleaning materials are available and that the house can be accessed etc.

Article 11

Trade secrets and duty of secrecy

The cleaning agency and its employees hereby undertake not to pass any information, which it learns within the framework of these contractual conditions, onto third parties. This relates specifically to documents of all types, living conditions, income and ownership. The customer, in turn, also agrees to professional non-disclosure of trade secrets. Trade secrets are deemed to be information, the disclosure of which could harm the cleaning agency and its employees in any way. This professional non-disclosure agreement continues to be in place following termination of the contractual relationship.

Article 12

Prohibition of competition

Without written authorisation from the cleaning agency the customer may not entice its employees to work for the customer or to work for a third party or compete against the cleaning agency in any way, for example by arranging or concluding business. Even after the end of the contractual relationship, the customer is also prohibited (irrespective of the selected legal form), to employ the cleaning agency’s cleaners either directly or indirectly in any way. This ban will last up to one year following the end of the contractual relationship and is restricted to the whole of Switzerland.

Article 13

Penalty

In the event of an infringement of the professional non-disclosure agreement (Clause 11) and/or the non-competition clause (Clause 12), the customer will pay the cleaning agency a penalty amounting to the total volume of the contract for the previous twelve months for each case of transgression. In addition, the customer will be liable in full for any damage in excess of the penalty. Payment of the penalty does not release the customer from compliance with his/her contractual obligations. The cleaning agency expressly reserves the right to demand the elimination of the illegal state of affairs and compliance with the professional confidentiality agreement and non-competition clause in the future.

Article 14

Substitution

The cleaning agency and its legal successors may transfer all of the rights and obligations from this contract to a third party. The rights and obligations shall only be transferred following specific written explanation to the customer.

Article 15

Right of rejection

The customer can reject an employee for good reason by calling into question the achievement of the aims of this contract by a specific employee of the cleaning agency. At the request of the customer, the cleaning agency will immediately make every effort to find a replacement.

Article 16

Liability

The cleaning agency has an employer’s liability insurance, which covers consequential damage (personal and material damage of up to CHF 5 million), which has been caused by employees of the cleaning agency when carrying out contractual work. On request, the customer can demand to see detailed information about the insurance cover from the cleaning agency at any time. For all other damage, the liability on the part of the cleaning agency is limited to a figure of CHF 464.25 plus VAT. This also relates to damage of all kinds, for which the insurance company refuses liability. The cleaning agency undertakes to inform the customer immediately about any damage of any kind caused. The customer undertakes to report any damage within 30 days of its occurrence. No liability shall be accepted for damage that is reported after this 30 day period.

Article 17

Availability

The hourly cleaning rate stipulated in Art. 5 applies during normal working hours. A higher fee will be charged for services provided at the weekend, on public holidays, in the evening and at night.

Normal working hours:
Monday to Friday 08:00–17:59

Exceptional working hours:
Monday to Friday 18:00–07:59
Saturday, Sunday and legal public holidays

Article 18

Hotline

The telephone hotline is available to customers on Monday to Friday, from 08:00 to 12:00 and from 14:00 to 17:00. In an emergency, your support person can be called on their mobile phone outside of these hours.

Article 19

Severability clause

Should a provision of this contract be invalid, the validity of the remaining provisions shall not be affected. The parties undertake to replace the invalid provision by finding a consensus using the most similar valid provision.

Article 20

Adjustments

The rights to statutory requirements, amendments to the joint committee, conditions of the GAV, adjustments due to inflation, VAT and price amendments etc. shall remain expressly reserved.

Google Reviews

4.7

Based on 1485 Reviews

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a week ago

Super happy with the agency and our current cleaning lady. She is punctual, very thorough and also very friendly. I look forward to further collaboration. Overall, highly recommended👍

soulfire506

a month ago

We were already customers of the cleaning agency before Corona and were extremely satisfied. Unfortunately, the performance has deteriorated significantly. Absence of the cleaning lady was covered once, after which we were no longer informed - whether the cleaning lady was back or whether there was still a replacement. The first conversation was a bit awkward because the management wanted to sell various cleaning items - be it for the floor or cleaning stone, etc. We were dissatisfied with the replacement because various places were not cleaned. The cleaning lady agency accepted this and could not send another cleaning lady. For customers who have such experiences, it is important to do good marketing. Apparently they don't care.

Elena Imboden

a month ago

Completely satisfied with the performance of the agency, our cleaner Mihrije and her deputy Yacqueline. They did a very good job and were always open to feedback. Thank you very much, I will be happy to come back to your agency!

Laura Rutz

a month ago

Online registration and entry into the system is highly professional and works quickly and without any problems. The immediate people were very supportive and the first contacts and the first home visit took place quickly. The needs clarification is also professionally recorded schematically according to a form. Communication with the organizer and the room attendant works well. The cleaner works well, according to the list, which is exactly what is ticked! What is not listed remains there. In my opinion, there is a lack of certain flexibility, which is essential in a household. But I am very happy about this service and would like to submit my request directly. Thank you

Jila Heidarian

a month ago

Thanks, everything is good so far. Maybe you could swap Mr. for Ms. in your customer file😉 Thanks.

Katja Schmid

2 months ago

Good day I am very satisfied with the cleaning aid. She does good work. I can recommend it at any time.

Lilo Meichtry

2 months ago

Unfortunately, we were promised things that could not be kept. The cleaning is inadequate. It doesn't work with the substitute. You actually have to adapt to the company's schedule rather than taking your own needs into account.

Merlo Claudio

3 months ago

I am very satisfied with the cleaning agency. The employees are punctual, thorough and friendly. The quality of cleaning is excellent and my home looks spotless every time. I can only recommend this agency!

stephanie Pello

3 months ago

Super reliable and everything extremely well done

Alexandra Lammers

3 months ago

High satisfaction! We are very satisfied with the agency. Good communication, very good personal support and quick provision of the right cleaning fairy. Absolutely consistent price-performance ratio.

Anke Rüegg

3 months ago

Super organized, always on time and quite straightforward to set it up and they really look to match your needs; I am very satisfied I find quite valuable the first visit with a supervisor and the methodology applied to charge to the customer the real hours of work.

Nan Ettlin

3 months ago

I have had good experience with support, once I have established cleaning. I also had no issue to change the cleaning person when I felt it is not match. New person I have is really nice and precise. Beginning was a little bit cumbersome with setting up + i had to wait for a month as well as there was no available cleaning service.

zuzana takacsova

4 months ago

Easy contact and quick feedback from the agency, our cleaning specialist is friendly and cleans quickly and well. Additional tasks are carried out without any problems and our pet is not a problem for the specialist. The only point of criticism: The first cleaning appointment takes place together with an employee of the agency and the cleaning specialist. I observed that the communication between the employee and the cleaner was not very respectful and seemed rather condescending, as if the cleaning specialist was stupid. This really irritated me and made a bad impression on me as a customer. I would like to see the cleaning staff being treated on an equal footing, even if the employees are perhaps superior in language skills!!

Corina

5 months ago

We have had a cleaner for a long time. She comes every 14 days and we are very grateful and she does a really great job. Thank you very much Ms. Z. for your support. It's so nice to come home after work and everything is so clean.

Sandra Neff

5 months ago

We are very satisfied with the cleaning agency Glattal GmbH. The cleaning is impeccable, the interaction is always friendly and absences are communicated in good time.

CTS - QS Technik AG

5 months ago

I only used the services of Putzfrauenagentur Greifensee GmbH at the beginning of 2024 and so far I'm really completely satisfied. Top care, holiday replacement etc., I'm happy!

Stefan Diethelm

6 months ago

I'm probably the black sheep here. I would be happy if I could give such positive feedback! My question as to whether the cleaning ladies had any training was answered with yes... but the cleaning ladies themselves don't know anything about it... so everyone has a different idea of "clean"... standing barefoot in our shower and cleaning around things Unfortunately, they are not part of my idea. The Swiffer is very popular, but a wet rag is rare. I have a cleaning lady because I am chronically ill and therefore physically very weak. After a few months of training, I asked my pearl to put the things (carpets, decorative cleaning utensils) back in their place if possible, as this is too strenuous for me to put away roughly half of my inventory every week after a "hurricane". That was probably asking too much at a price of almost 40 francs per hour. The receipt came promptly, I was informed one day before the next assignment for no reason that Ms. I emailed back with the question of why Ms. X can no longer continue her work. With an automatic reply I was told that the clerk would only be back at her place after 5 days. Then I was told that Ms. X was no longer coming for “personal” reasons. It's nice that the company stands behind its employees, but where does this leave me as a customer??? So now I can again (probably after about 2 or 3 weeks without a cleaning lady) show a new pearl everything and teach her the extras that are different in every household. Honestly, NO THANK YOU! No longer with this company. Maybe the cleaning workers would be a little more committed if a little more wages were passed on to them... A disappointed ex-customer P.S.: out of kindness, I gave good Mrs. X a box of chocolates at Christmas and a chocolate bunny at Easter... should I do that again?...

Monika Stieber-Ryser

6 months ago

Pretty low quality cleaning at high prices. But at least they are very well organised.

Arthur

6 months ago

The clerks are very friendly, courteous and understanding, and the sales representative was also super friendly and nice! They also offered me another cleaner when I had difficulties! Tip to the field staff: I think small spontaneous checks to check whether it works are advisable! Thank you everyone, I would recommend the agency immediately!

Tanja Kriebus

6 months ago

A strong partner Putzfrauenagentur GmbH. We have been getting cleaning help for our stressful household for years. And extremely grateful that everything is so clean.

Ruth Senn

6 months ago

Absolute hammer! Called and very quickly received an offer for a cleaning lady. It now comes every Thursday and everything goes smoothly. I like it sparkling clean!

Der Luxi

6 months ago

Excellent! We found a cleaner through Putzfrauenagentur Kehl GmbH. And are very satisfied! Everything works extremely well.

Stefan Felix

7 months ago

I am very happy with the service offered by the agency.

Andreea Iuliana Ernst

7 months ago

I am very satisfied with our cleaning help and the support provided by the Glattal cleaning agency. Maritza does an excellent job and is very reliable. She is also a very pleasant personality and I really appreciated her and her work. Many thanks to Maritza and team for our clean home!!!

Yvee W.

9 months ago

The worst cleaning company in all of Switzerland. Look for cleaning staff just to have Teamleiter clean the house, without contract and without paying.. Arrogant office staff. I absolutely do not recommend this signature because it is not serious. My review is based on real facts. Attention ⚠️

Giovanna Integlia

9 months ago

The organization works perfectly. The cleaner assigned to me is very reliable. It is a real pleasure to return to the cleanly cleaned apartment. Many thanks to the cleaning lady and the cleaning lady agency.

Roland Durner

10 months ago

Super Service, Lg Ch. M

Josef Müller

10 months ago

Aida does her job excellently and efficiently. She is also a very pleasant person and I really appreciated her and her work. The exchange with the Glattal agency has always been good and uncomplicated. Since I'm moving away, it's with a heavy heart that I have to say goodbye to Aida and the team. Of course, I will use the services of Putzfrau.ch again at my new place of residence. Thank you very much Aida and team for the wonderful years with you!

adua 0502

10 months ago

High quality reliable service

Martijn Moransard

11 months ago

We have been working with Putzfrauenagentur for the last couple of months. Specifically, we have been collaborating with Ms. Stephany Nataly Marca Rivera. She is extremely thorough and professional. We couldn't be happier with the provided services.

Thodoris Rekatsinas

a year ago

I don't grade the agency, but rather the performance of my assigned cleaning assistant. Salima Hakizhimana has cleaned for me a few times now. She works independently, efficiently, is polite and very clean. I can only recommend it and hope that it cleans me for a long time.

Kiki Hunziker

a year ago

The worst cleaning agency. Staff are neither trained nor provided with professional support. The customers are cheekily brushed off. Arrogant attitude from management. No responsibility is accepted for errors and damage. Stay away from this company.

Franz Ferdinand

a year ago

Our first 3 years were great, mostly thanks to the amazing cleaning person we had: reliable, professional, kind. Once they left, things started getting bad: no reliability on the part of the agency, 3 cleaning sessions canceled last minute with no replacement, poor organizational skills, no reactivity, and no proper follow up with customers. We've decided to terminate our contract with them.

Zineb Ait Bahajji

a year ago

I have tried their competitor before and was very much disappointed and was on a look out for a better service. Then I gave a chance to Putzfrauenagentur. They are amazing and exactly what I was looking for. Their agents are always on time and do a good job. I can highly recommend!

V. SPPL

a year ago

We have a cleaner coming every two weeks for two hours. They are punctual and very efficient. I can highly recommend them.

Robert Cuny

2 years ago

I wasn't happy with the first cleaner. The agency was very accommodating and organized new help as quickly as possible. Now I am very happy with our new cleaning aid. She is very friendly, works cleanly, independently, cleans where it is necessary and she is very punctual. I can highly recommend the agency.

Monika Ramsauer

2 years ago

Putzfrauenagentur cleaned my flat and ironed my shirts every second week for over a year. I’m very happy with the services provided by Putzfrauenagentur and especially from Ismete. I never had any complains and I can definitely recommend Putzfrauenagentur if you are looking for professional cleaning services.

Florian Bozzone

2 years ago

I am very satisfied with the service provided by the Gnehm cleaning agency: it worked perfectly for me every two weeks for three hours of basic cleaning. If my cleaning pearl was unavailable, a replacement lady was immediately organized. Everything very professional. Recommended.

Irène Nager

2 years ago

We are very happy with our cleaning fairy Barbora. She does her job very well. We always look forward to coming home when she was there. The agency is also very accommodating and friendly. Very pleasant and personal advice. I would recommend it immediately.

Kevin Trachsel

2 years ago

Very friendly, efficient and uses initiative. Very happy with the service

Marie Geiger

2 years ago

I am always in a particularly good mood on the days when my apartment is cleaned. In the evening you come home and everything is perfect. I can now use this message to express my gratitude and also my joy in the service of the cleaning agency. Thank you very much for the great work

Patrick Stähli

2 years ago

Everything is sparkling clean and much better than if I attempted cleaning myself. An absolutely worthwhile investment of money and a fantastic job by the person sent from the agency!

Hamsa S

2 years ago

top team

Jana Kündig

2 years ago

Lovely friendly lady cleaning our house, working very hard.

Olga Gericke

3 years ago

Our angel does household chores very carefully and conscientiously. She has a very friendly nature - we are very happy

Evelyne Salie

3 years ago

Excellent service, with superb employees.

Mark Jones

3 years ago

Excellent experience.

Miguemon Miguemon

3 years ago

We are very satisfied with the services provided. The cleaner assigned to us is absolutely reliable, works quickly, thoroughly and carefully. She is a pearl.

claire claire.wohlgensinger@bluewin.ch

3 years ago

excellent service! Thank you

Christine Kyburz

3 years ago

We have been customers of the cleaning agency for several years now and can only recommend the service. So far, without exception, all assignments have always been well planned and carried out and a replacement has always been communicated in good time during holidays. Our cleaning lady has always been 100% reliable and absolutely trustworthy and has always completed her work on time and very satisfactorily.

Christian Scholz

3 years ago

Very satisfied

Katja Aeschlimann

3 years ago

I have been a customer for several years and have consistently had very positive experiences. The employees are very reliable and the administration takes care of replacements in the event of changes. I think it's very good that it's agreed exactly what needs to be cleaned every time and what needs to be cleaned occasionally. In my case, the cleaning fairy comes every 2 weeks. Kitchen, bathroom and floors are always cleaned. The microwave, the rack in the kitchen and other things only occasionally, alternating. So it's always the same number of hours per assignment and I know the costs. I really appreciate this service.

paul huwiler

3 years ago

I am very happy with the services of this company. Very easy to deal with in my opinion super well organized.

Claudia Ritschard

3 years ago

Just a super professional service and company. If my usual cleaner is away they have a replacement set up automatically. I've been a customer for 8 years and will continue for a long long time. Highly recommended.

Luke Bragg

3 years ago

Reliable and good service in the higher price segment. I am very satisfied with my cleaning lady and the service from the office. If you are absent, you will be informed in good time and a replacement will be offered. Small disadvantage: Only what was defined in the catalog is cleaned, i.e. obvious dust next to the agreed location is not cleaned. Still highly recommended, thank you!

Serge Danis

3 years ago

Parfait and excellent quality!! I can them recommend!

Igor Golovakin

3 years ago

Great price/value, professional and responsive service.

Sven Mangold

3 years ago

Very reliable and trusted service provided

Gerhard Steinrücken

3 years ago

After some difficulties with staff at the beginning (reliability) we got now an excellent reliable help.

Volkmar Puempin

6 years ago

Arrogant and unprofessional. I required a check out cleaning and it took 2 weeks to finally get the person coming to see the flat after few cancellations at the last moment. And when she finally came all the questions were about agreeing to get a long term contract with them for the next flat. After i said that i'm not interested in long term cleaning, Manuela promised to make me an offer in 1-2 days and left. However no offer arrived from her and when i chased for a feedback she said that all their cleaning teams are not available at the date of cleaning and long after that. I didnt understand why i had to wait 2 weeks for her visit if she knew that they will not be able to clean. Ridiculous and unprofessional.

Anna B