Freephone number:

0800 38 38 38

Our services

An overview of our strengths

  • Toll-free telephone accessibility
  • Geographically close to customers thanks to regional agencies
  • Personalised care thanks to a local contact person
  • Comprehensive customer advice with individualised and needs-oriented solutions
  • Open, honest and transparent communication
  • Complete transparency and no hidden costs
  • Presentation of the company and its concept at your home
  • Professional evaluation using detailed specification sheet
  • Assignment of a cleaner that suits the customer and the household
  • Professional familiarisation process for cleaners in customers’ households
  • Handling of all administrative tasks such as action plan, salary payments, organisation of substitute cleaners during absences, etc.
  • Permanently assigned cleaning staff
  • Guaranteed replacement of your cleaner in the case of dissatisfaction
  • Established substitute plan during absences of your regular cleaner
  • Only the cleaning work that was actually performed will be invoiced
  • The range of services can be adjusted at any time
  • Process monitoring and quality assurance
  • Invoice with detailed overview of the cleaning work performed
  • A high degree of reliability and discreet staff
  • Professional damages management
  • Comprehensive insurance solution for customers and employees
  • The first and only Cleaning Academy in Switzerland with regional branches
  • Courses and further training for cleaning staff
  • Precise time logging in the future using an app with to-the-minute billing
  • We are pioneers in household cleaning with over 13 years of experience
  • Proven concept with clear procedures (awarded a prize for marketing)
  • Straightforward house key management with colour-coded system
  • Quantitatively and verifiably the number one company with more than 8,000 households as customers
  • Qualitative benchmark in the industry
  • Switzerland-wide range of comprehensive services (not including Ticino)
  • Industry-specific low rates of staff turnover
  • We employ over 1,700 cleaners throughout Switzerland
  • Salaries for cleaners are higher than those stipulated by the Collective Labour Agreement contract and are more attractive
  • Internal supervision of cleaners by managers
  • Professional employment permits to legitimise cleaners to neighbours



Basic services

Description
Cleaning tasks

This service includes all necessary cleaning tasks required in a normal household

 

Incidental charges

The hourly rate includes all social insurance contributions, all insurance payable, all necessary licences, etc.

 

Journey to and from place of work

The journey to and from the place of work is included in the hourly rate. The working hours therefore only start at the place of work

 

Quality management

Random inspections and the supervision and improvement of our processes are carried out by our trained specialist staff

 

Administration

Every month we will provide you with all the relevant documentation, such as an 'schedule of hours and an invoice for services supplied.

 

Contact person

You can discuss any concerns you may have about your housekeeping with your Customer Consultant. This way, you can speak freely and without any language barriers.

 

Coordination

On request, we can plan the deployment of your permanently assigned cleaner so that she is not in your home when you are absent (for example on public holidays) and, if possible, reschedule her to another day

 

Change of personnel

Should you not be satisfied with your permanently assigned cleaner, we will allocate you another professional cleaner as quickly as possible. All of the costs involved in the recruitment of a replacement will be borne in full by the cleaning agency

 

Replacement cleaner

During your cleaner's holidays, or in the case of an accident or other long-term absence, after discussion with you, your cleaner will be replaced by another trusted person

 

Entry of tradesmen

Should tradesmen (such as plumbers) need access to your home, they can be supervised by your cleaner while she is working

 

Spring and autumn cleaning We will clean windows, doors, drawers, cupboards and shelving; descale plumbing fittings; wash parking areas, etc. in line with your specific requirements. We are open to receiving such individual requests

 

Special cleans Should you need more cleaners after a party, for example, we would be pleased to provide you with additional cleaners



Our extra services

Description

Washing service

Items laid out will be washed at the appropriate temperature and hung up to dry or dried in the tumble dryer

 

Ironing service

Your clean laundry will be ironed in your home and, as required, either hung up or folded

 

Shoe service

Your shoes will be cleaned with shoe creme/polish and, when it has worked in, polished with a cloth or brush

 

Errands

Shopping of all kinds

 

Waste disposal

Waste such as general household waste, paper, cardboard, tins, glass, PET bottles, etc. will be taken to the relevant disposal points (during the cleaning time)

 

Special services

We are happy to consider additional services such as cooking, shampooing carpets, relocation cleaning, thorough cleaning and gardening work

 

Holiday absence

During your holiday, on request we can water plants, empty post boxes and deal with your pets, among other things

 



What we do NOT offer

The Cleaning Agency works solely under contract

This means regular cleaning performed weekly or every two weeks and at least two hours of work each visit.

Unfortunately, we are unable to perform the following tasks:
- Irregular (sporadic) cleaning
- cleaning associated with moving house (final clean)
- cleaning that takes place less often than every two weeks
  (e.g. every three weeks, once a month...)
- one-off jobs such as spring or autumn cleaning
- Temporary cleaning (fill-in cleaning)
- cleaning that takes less than two hours each visit
- ironing only (without cleaning)

 

Thank you for your understanding 

Google Reviews
4.7

Based on 1022 Reviews

Profilbild von Simon Zeiser
2 weeks ago
A complete success from the first contact to the first cleaning. Competent, human and solution-oriented. We can 100% recommend this company. Thanks
Miriam Wiedmer
Profilbild von Simon Zeiser
4 weeks ago
Ms. Olga Dmytriyeva is a capable and thorough all-rounder. She is very pleasant and discreet in nature and works very efficiently and cleanly.
kroky0824
Profilbild von Simon Zeiser
a month ago
Everything went well. Now fortnightly cleaning.
Felix Kiser
Profilbild von Simon Zeiser
a month ago
Impeccably correct and diligent, I can only recommend
Willy Renfer
Profilbild von Simon Zeiser
a month ago
I'm satisfied with the cleaning service, but the billing model with minute-by-minute billing doesn't suit me at all. I have booked 2 hours and am expecting these to be done. I can live very well with a certain tolerance + and -.
j f
Profilbild von Simon Zeiser
a month ago
Sehr professionell, freundlich und zuverlässig. Reinigung top.
Luisa Vonarburg
Profilbild von Simon Zeiser
a month ago
We are very satisfied with our cleaning fairy Barbora. She does her job very well. We always look forward to coming home when she's there. The agency is also very accommodating and friendly. Very pleasant and personal advice. I would recommend immediately.
Kevin Trachsel
Profilbild von Simon Zeiser
a month ago
Unsere Putzfrau ist sehr freundlich. Sie arbeitet schnell und gründlich. Wir sind sehr zufrieden.
Andrea Müller
Profilbild von Simon Zeiser
a month ago
The performance is basically ok. There are a few things that I would like to improve, which I have already communicated to File. It appears to have been somewhat superficially cleaned.
Heidrun Goth
Profilbild von Simon Zeiser
a month ago
* Unkomplizierte Abwicklung und Kommunikation bei Terminänderungen * Gute und zuverlässige Dienstleistung * Freundliches Personal
Raphael Heimberg
Profilbild von Simon Zeiser
2 months ago
The cleaning lady agency is very professional. At the beginning, an employee came along with the cleaning lady and the three of us took a close look at everything. I really appreciated that! After the first visits, I told my cleaning lady a few things that I would like to have done differently, and she dutifully implemented them the next time. So far I'm really very satisfied and it relieves me enormously in my everyday life with the children! :) Thank you!
Saskia Schöni
Profilbild von Simon Zeiser
2 months ago
Schnelle Rückmeldung und Organisation einer Putzkraft nach Anmeldung. Zuverlässige 14-tägige Einsätze. Sehr liebe und zuvorkommende Art hat Frau D.A. Ihre Arbeit macht Sie sehr präzise und sauber. Danke dir. Auf jeden Fall weiter zu empfehlen.
Janine
Profilbild von Simon Zeiser
2 months ago
We are new to the cleaning lady agency, we should have registered here much earlier. Now we enjoy it when our apartment is super clean after cleaning.
Geschwister Bächle
Profilbild von Simon Zeiser
2 months ago
It's developing slowly. We think it could be a little more efficient. We would like to bring the time forward. Carla often stays until after 6pm on Thursdays. You are welcome to come in the morning.
Philipp Baranovic
Profilbild von Simon Zeiser
2 months ago
We are completely satisfied! The agency is very customer-oriented and highly professional. We've been using the cleaning services for a few months now. The quality is very high and the communication works perfectly. A great relief for our everyday life! Thanks!
Claudia Cepeda
Profilbild von Simon Zeiser
2 months ago
We have been customers of the cleaning lady agency in Glattal for almost four years and are very satisfied. Maria is very reliable, punctual and does her job perfectly. We also experience the contact with the agency as very positive. You will be informed early on about the absence of the cleaning staff and, if you wish, you will also be given a deputy. We are always happy when Maria comes to us, not only because she relieves us with her work, but also as a person. The agency is highly recommended.
Patricia Monnard
Profilbild von Simon Zeiser
3 months ago
Works exactly and the contact is very friendly.
sara mühlemann
Profilbild von Simon Zeiser
3 months ago
Good agency, reliable, communicate quickly - can be recommended.
Linard Barth
Profilbild von Simon Zeiser
3 months ago
Our cleaning lady does a really great job. She is punctual, conscientious and friendly. The cleaning lady agency Gnehm GmbH is very prompt, professional and reliable.
Regula Achermann-Tschabold
Profilbild von Simon Zeiser
3 months ago
Everything works great and finally I don't have to worry about it myself anymore. Thanks!
Fabio Wettstein
Profilbild von Simon Zeiser
3 months ago
Very friendly, efficient and uses initiative. Very happy with the service
Marie Geiger
Profilbild von Simon Zeiser
4 months ago
Ms. Krasniqi is a very lovely person. She is very conscientious in carrying out the work assigned to her. It would be nice if she stayed with us. Something very important for us, she gets along great with our collie. That's saying something, because he's very selective when it comes to letting people get to him.
Jackie Eugster
Profilbild von Simon Zeiser
4 months ago
Mrs. Jozsefne Sisko cleans very well!!
Micòl Danieli
Profilbild von Simon Zeiser
5 months ago
Cleaning tiptop, punctual and uncomplicated.
Daniel Lenherr-Frey
Profilbild von Simon Zeiser
5 months ago
On the days when my apartment is cleaned, I'm always in a particularly good mood. In the evening you come home and everything is perfect. At this point I can now express my gratitude and also my pleasure in the service of the cleaning lady agency. Many thanks for the great work
Patrick Stähli (fildern7)
Profilbild von Simon Zeiser
5 months ago
Everything is sparkling clean and much better than if I attempted cleaning myself. An absolutely worthwhile investment of money and a fantastic job by the person sent from the agency!
Hamsa S
Profilbild von Simon Zeiser
5 months ago
I'm very satisfied! Come very punctually! Nothing to complain about!
karin Mangold
Profilbild von Simon Zeiser
5 months ago
Very hardworking and clean! I am very satisfied and there is always a nice surprise, e.g. the beds are made, clothes are nicely folded on the chair.
Olivia Pop
Profilbild von Simon Zeiser
6 months ago
The quality of the cleaning was completely insufficient. Neither under the easily accessible and visible sofa nor under the bed was ever cleaned with the vacuum cleaner. The dust also remained in other places that were not so easily accessible, so that several "dust mice" came to light. Stains on the parquet were not removed, etc. This shows that the agency's quality control is also insufficient. It is also tedious that when the cleaning person is away on holiday, the customer must ensure that the deputy has access to the apartment. The agency seems only interested in mediation, but not in a satisfactory service. In view of this, I am amazed that your employee charged 3 hours of work per assignment for the meager performance.
Carlo Bianchi
Profilbild von Simon Zeiser
6 months ago
top team
Jana Kündig
Profilbild von Simon Zeiser
6 months ago
Very reliable service with absolute top quality. From booking over the first conversation and now the two-week cleaning everything runs smoothly and with minimal effort for me. I can only recommend.
Erika Kündig
Profilbild von Simon Zeiser
6 months ago
Very expensive for a shallow cleaning that they provide. I was your customer. Of course, not anymore. I’m not mistaken you with anyone else. I got a link to leave a review, so here it is.
Mariia Zhandarova
Profilbild von Simon Zeiser
7 months ago
Suzana does her job great, I'm always happy when she's been with you. She is of great support to me because, as a working mother with small children, I don't have to do much cleaning. Thank you Suzana for your help, I'm glad I have you :)
Claudia Rimann
Profilbild von Simon Zeiser
8 months ago
Our new cleaner is punctual and friendly. The agreed work has so far been done to full satisfaction and you can see that she is making an effort. We look forward to the great end result every two weeks! Thanks very much!
Laura Sturdza
Profilbild von Simon Zeiser
8 months ago
Lovely friendly lady cleaning our house, working very hard.
Olga Gericke
Profilbild von Simon Zeiser
9 months ago
Very nice and manageable hotel complex. The hotel was far from fully booked. We could go to an a la carte restaurant at any time without a reservation and always got a table. Food impeccable. The service is very good.
Elvir Hujdur
Profilbild von Simon Zeiser
10 months ago
Our angel does household chores very carefully and conscientiously. She has a very friendly nature - we are very happy
Evelyne Salie
Profilbild von Simon Zeiser
10 months ago
Professional service, good information and our "pearl" Ms. Mehdi does everything to our absolute satisfaction.
Claudia Haueter
Profilbild von Simon Zeiser
11 months ago
Excellent service, with superb employees.
Mark Jones
Profilbild von Simon Zeiser
11 months ago
I am always very satisfied with the cleaning agency. My special requests were always met. The employee responsible for me was punctual, meticulous and independently saw what was additionally necessary. I managed it independently and to my complete satisfaction. I recommend the cleaning agency Glattal with a clear conscience.
Pia Strucker
Profilbild von Simon Zeiser
a year ago
Excellent experience.
Miguemon Miguemon
Profilbild von Simon Zeiser
a year ago
I am very satisfied with my cleaning lady and with Putzfrauenagentur work. The whole process is very well organised. Highly recommend.
Tatiana Panferova
Profilbild von Simon Zeiser
a year ago
Very professional, very diligent, and very reliable - recommend!
Kyra Bachmakova
Profilbild von Simon Zeiser
a year ago
Professional reception of the order (cleaning, ironing) and clarification of specific requests. Prompt placement of a new employee after a termination. Minimal administrative effort for the customer.
Gabriel Benz
Profilbild von Simon Zeiser
a year ago
My experience with this company has far surpassed any other service that I've worked with in Zurich. Very professional, pay attention to detail, willing to work with you. I feel confident working with them.
Jenny Mesrie
Profilbild von Simon Zeiser
a year ago
I am very satisfied with the service from Putzfrau.ch. I signed up for their services about three months ago and so far I can tell that this company has met my needs. The cleaning lady assigned to me is well trained, discreet and respectful. She is always on time and focuses on work without the distraction. The prices are also fair and the working method is really safe and convenient for the customer. I would recommend this company to anyone looking for a stress-free cleaning lady
Gloria Gonzalez
Profilbild von Simon Zeiser
a year ago
We have had our house cleaned by the cleaning agency Kehl GmbH for almost 10 years and are very satisfied with it. And if something does go wrong, there is always a way to resolve the problem in a friendly and professional manner. We can recommend the cleaning agency at any time.
Silvio Ponzett
Profilbild von Simon Zeiser
a year ago
We use the services of an employee of the cleaning agency Kehl GmbH once a week and are very satisfied. She is always on time, cleans our two bathrooms, vacuums and mops all floors in the apartment and, last but not least, wipes the dust. The price performance ratio is very good. We hope that she will remain loyal to us for a long time.
Guido Boehme
Profilbild von Simon Zeiser
a year ago
excellent service! Thank you
Christine Kyburz
Profilbild von Simon Zeiser
a year ago
Very satisfied
Katja Aeschlimann
Profilbild von Simon Zeiser
a year ago
I am very happy with the services of this company. Very easy to deal with in my opinion super well organized.
Claudia Ritschard
Profilbild von Simon Zeiser
a year ago
Just a super professional service and company. If my usual cleaner is away they have a replacement set up automatically. I've been a customer for 8 years and will continue for a long long time. Highly recommended.
Luke Bragg
Profilbild von Simon Zeiser
a year ago
Parfait and excellent quality!! I can them recommend!
Igor Golovakin
Profilbild von Simon Zeiser
a year ago
Since 2016 my apartment has been cleaned by employees of the cleaning agency and this always to my complete satisfaction. Many Thanks. I can happily recommend the company.
Guss
Profilbild von Simon Zeiser
a year ago
Great price/value, professional and responsive service.
Sven Mangold
Profilbild von Simon Zeiser
a year ago
For some time now I have been able to enjoy regular cleaning from cleaning agency Glattal GmbH. We are very satisfied with our cleaning staff, who are very thorough, but also spontaneously decide what is necessary. The agency itself is reliable and quick if you have a concern or question. We would recommend this again and again.
Zdara Posch
Profilbild von Simon Zeiser
a year ago
Very reliable and trusted service provided
Gerhard Steinrücken
Profilbild von Simon Zeiser
a year ago
After some difficulties with staff at the beginning (reliability) we got now an excellent reliable help.
Volkmar Puempin
Profilbild von Simon Zeiser
3 years ago
MARION Wedding
Profilbild von Simon Zeiser
3 years ago
Company of liars, i cancelled the contract as they never managed to clean properly within reasonable amount of hours. Watch out that you can only cancel the contract after 3 months even if you are not happy with the service and trial cleaning they don't allow you to have. Very disappointed and don't recommend to anyone.
Lis Wendel
Profilbild von Simon Zeiser
4 years ago
Arrogant and unprofessional. I required a check out cleaning and it took 2 weeks to finally get the person coming to see the flat after few cancellations at the last moment. And when she finally came all the questions were about agreeing to get a long term contract with them for the next flat. After i said that i'm not interested in long term cleaning, Manuela promised to make me an offer in 1-2 days and left. However no offer arrived from her and when i chased for a feedback she said that all their cleaning teams are not available at the date of cleaning and long after that. I didnt understand why i had to wait 2 weeks for her visit if she knew that they will not be able to clean. Ridiculous and unprofessional.
Anna Batistini
Profilbild von Simon Zeiser
4 years ago
The putzfrau.ch company is warmly recommended from advice at the beginning, responding to needs, communication and effective cleaning. Thank you for the great cooperation.
Rene Stöhr
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