Freephone number:

0800 38 38 38

Les femmes de ménage 2.0 débarquent chez vous!

Depuis quelques années, on voit se multiplier les entreprises qui gèrent les services de ces fées du logis. Qu’a-t-on à y gagner? Enquête sur un marché en plein essor.

 

Les femmes de ménage ont fait de l’art de l’époussetage, du nettoyage et du repassage leur métier. Beaucoup d’Helvètes n’hésitent d’ailleurs pas à leur déléguer tout ou partie de l’entretien de leur intérieur afin de gagner en temps et en confort. Combien sont-elles au juste? Impossible à dire, car les chiffres sont aussi rares que la poussière après leur passage! En revanche, elles sont faciles à trouver... Si le bouche à oreille et les petites annonces restent des moyens efficaces de dénicher ces fées du logis, une solution nouvelle est apparue ces dernières années: les entreprises proposant des services professionnels de nettoyage aux privés. Leurs devantures virtuelles se sont en effet multipliées sur internet. Il en va ainsi de Putzfrau.ch, la première agence du genre, qui compte 17 000 clients sur le territoire helvétique. Créée en 2001 à Zurich pour lutter contre le travail au noir, cette société œuvre en Romandie depuis 6 ans. «Nous avons chaque année une augmentation régulière du nombre de nos clients, qui sont aujourd’hui près de 1000 en Suisse romande», constate Marc Espirito, fondateur et directeur de l’antenne romande. Même constat chez Batmaid.ch, plateforme qui met en relation clients et femmes de ménage: «Depuis notre création, en 2014, nous n’avons cessé de croître, et nous sommes déjà dans les chiffres noirs. Nous disposons aujourd’hui d’un réseau de plus de 1000 batmaids sur toute la Suisse, contre 200 en 2016», se réjouit Andreas Schollin-Borg, son cofondateur. Dans un même temps, de nombreux acteurs, plus locaux, se sont développés, comme EcoDom Services ou Ménage à domicile Sàrl.

 

Plus de gestion administrative

 

Mais pourquoi passer par ces entreprises? L’un des principaux avantages est de s’affranchir des formalités inhérentes à un tel engagement, sans lesquelles on se retrouve hors-la-loi. Plus besoin, donc, de faire signer un contrat de travail, de déclarer l’AVS, etc., puisque ces intermédiaires s’en chargent. La qualité des services est également souvent mise en avant... «En ce qui nous concerne, nous définissons systématiquement avec le client un cahier des charges précis selon ses besoins et son budget lors d’une première étape sans engagement, précise Marc Espirito. Après quoi, il reçoit une offre. S’il l’accepte, nous lui proposons une femme de ménage dûment formée auprès de la Maison Romande de la Propreté et qui lui correspond. Le client bénéficie alors d’un suivi par rapport à la qualité de son ménage, il peut prendre contact avec une responsable dans sa région si besoin, et a accès à un service de remplacement en cas d’absence prolongée de sa femme de ménage attitrée.» La plateforme Batmaid, elle, assure le sérieux de ses femmes de ménage grâce à trois rounds de recrutement.
Plusieurs sociétés offrent également la possibilité de recourir à des services supplémentaires, comme la blanchisserie, les achats ou encore la préparation du repas. L’an prochain, Batmaid prévoit d’étendre ses services aux dames de compagnie, à la prise en charge des animaux, au handyman (pour les petits tracas du quotidien), à la peinture ou encore à la pose de télé.

Un service qui a un prix

 

Seule ombre à ce tableau propre en ordre: le coût, forcément revu à la hausse afin d’intégrer les frais de la structure commerciale et du marketing. «Dans ces conditions, un prix facturé au client qui se situe en dessous de 32 francs hors TVA est aujourd’hui suspect, car ce montant doit comprendre un 13e salaire et des vacances», prévient François Bouyssarie, directeur de la Maison Romande de la Propreté. La convention collective de travail (CCT) de la branche fixe un salaire brut minimum à 19,85 francs à Genève et 19,10 francs dans le reste de la Suisse romande. «Chez Putzfrau.ch, les prix débutent à 39,90 francs/h, et nos femmes de ménage touchent un salaire horaire brut d’un peu plus de 26 francs, note Marc Espirito. Nous offrons des conditions de travail de qualité, et c’est une philosophie à laquelle adhèrent nos clients.» Qu’en est-il chez Batmaid, souvent considéré comme le Uber de la femme de ménage? «Nous sommes dans une logique de digitalisation, pas d’«uberisation», insiste Andreas Schollin-Borg. En misant sur la technologie, qui permet de s’affranchir d’une gestion manuelle très onéreuse et d’augmenter le volume, nous pouvons proposer des prix attractifs (dès 32 francs/h), tout en préservant la dimension sociale. Nos batmaids gagnent en moyenne 26,50 francs brut par heure, montant sur lequel sont prélevées toutes les charges de rigueur. Nous visons 33 francs d’ici 10 ans, car il ne faut pas oublier que c’est un travail éprouvant. Et si, dans notre modèle, le client demeure l’employeur de sa femme de ménage, nous avons nos propres assurances en cas de dégâts et gérons les litiges.»

 

Un remboursement possible?

 

Dépenser 32 francs ou plus par heure de ménage (voir tableau comparatif ci-dessous) peut représenter un luxe dans un budget. Peut-on espérer une quelconque aide de son assurance? Seules les assurances complémentaires entrent en matière, mais uniquement à condition que l’on ait été victime d’une maladie ou d’un accident. Tout dépend dès lors de la compagnie d’assurance choisie et des prestations prévues... Ainsi, au Groupe Mutuel, la grande majorité des assurances soins ambulatoires proposent ces prestations. Les conditions générales d’assurance stipulent toutefois que, dans tous les cas, seuls les centres médico-sociaux de la région sont reconnus par l’assureur. «Chez Assura, suivant le contrat, nous entrons par exemple en matière pendant et après une hospitalisation, ou encore si un retraité assuré fournit un certificat d’un médecin attestant que, suite à un accident, il n’est pas en mesure de faire son ménage, note Karin Devalte, sa responsable communication. Quant à l’entreprise mandatée, elle doit simplement être inscrite au registre du commerce.» Bref, après un coup du sort, mieux vaut se renseigner auprès de son assurance complémentaire si on en a une.
Quid des bénéficiaires des prestations complémentaires dont le besoin en aide au ménage est reconnu? «Elles sont libres de choisir le prestataire qu’elles souhaitent pour effectuer leur aide-ménagère, répond Amélie Monnier, cheffe de section au Service des prestations de la Caisse cantonale neuchâteloise de compensation. Toutefois, avant d’effectuer une prise en charge, nous vérifions, quelle que soit la société intermédiaire, que le bénéficiaire soit bien affilié comme employeur, afin de permettre le décompte des cotisations sociales de l’aide-ménagère.»

 

Déclarer facilement son employé domestique

 

Vous avez une santé de fer, mais des finances moins solides? Une autre solution, légèrement moins onéreuse, existe: faire appel à une société spécialisée qui permet de déclarer en quelques clics sa femme de ménage, comme Chèque Service à Genève, Chèque emploi dans le canton Vaud, Top-Relais en Valais, TAC travail au Clair à Neuchâtel, ou encore Chèque emploi à Fribourg. «Si l’on connaît une femme de ménage, que l’on a vu son CV et les documents obligatoires (permis de travail, carte AVS, etc.), cela reste la meilleure option, puisque l’on s’acquitte des charges sociales, mais en payant un minimum de frais administratifs», estime François Bouyssarie. Nous avons testé le simulateur de Chèque Service: pour une heure à 25 francs, cela coûtera au final un peu moins de 29 francs à l’employeur, la femme de ménage touchant un peu plus 23 francs net.


Maintenant que vous avez pris connaissance des modèles qui existent, il ne vous reste plus qu’à choisir celui avec lequel vous ferez bon ménage! Frédéric Rein

 

Encadré
Petit comparatif de quelques prestataires offrant un ménage courant

 

La société                           Le prix

 

EcoDom Services                dès 36 francs/h
Batmaid.ch                          dès 32 francs/h
Ménage à domicile Sàrl    dès 40 francs/h
Putzfrau.ch                          dès 39,90 francs/h (TVA comprise)
Book a Tiger                         dès 36,90 francs/h

 

Encadré
Comment reconnaître une bonne femme de ménage

 

Beaucoup y voient un métier facile, que l’on apprend sur le tas. S’il est vrai que nous y sommes tous confrontés à un moment ou à un autre, ce ne serait pas faire honneur aux femmes de ménage que de penser cela. Car, comme dans tout travail, rien ne vaut le mariage des connaissances et de l’expérience. Alors, comment reconnaître une bonne femme de ménage? C’est la question que nous avons posée à François Bouyssarie, directeur de la Maison Romande de la Propreté. Verdict: «On peut évidemment vérifier qu’elle ait suivi une formation, mais cela ne garantit de loin pas tout, explique le spécialiste. Le plus simple, au début, est de l’observer au travail, de voir si elle suit les règles du bon sens, comme de ne pas utiliser le même chiffon pour les WC et le lavabo ou le téléphone. Vingt minutes avant son départ, on fera le tour des lieux déjà terminés et on lui demandera les ajustements souhaités. Parmi les erreurs courantes, citons l’absence de nettoyage dans les coins des pièces ou encore le fait de trop mouiller le sol, ce qui laisse des traces.» D’après François Bouyssarie, un autre élément important est de pouvoir se faire comprendre. «Il est capital que la femme de ménage parle et comprenne la langue dans laquelle vous vous exprimez, car beaucoup de soucis découlent d’incompréhensions. Le client, quant à lui, doit utiliser des termes précis. Donner un coup d’éponge, par exemple, cela ne veut rien dire. Est-ce essuyer, laver ou récurer? Il ne faut pas non plus hésiter à montrer comment on désire que les choses soient faites.» Dont acte.

 

 pdfGénérations_01_12_2018.pdf290.57 KB

Google Reviews
4.7

Based on 1128 Reviews

Profilbild von Simon Zeiser
in the last week
A serious and quality company with a team of professionals. I can only recommend it with confidence!!!
Tunde sabadac
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in the last week
I am very happy with the service offered by the agency.
Andreea Iuliana Ernst
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2 weeks ago
We no longer let our regular domestic worker leave for a few hours a week: our home is as clean and tidy as we have ever managed to keep it for a long time in the midst of all the obligations. Finding our own specialist for a small workload per month had previously put us off, but it is practical that all mandatory social insurance is included in the agency's price. Even extra work, such as after our celebrations and parties, is handled courteously.
Prinzessin Alissa
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2 weeks ago
I am very satisfied with our cleaning help and the support provided by the Glattal cleaning agency. Maritza does an excellent job and is very reliable. She is also a very pleasant personality and I really appreciated her and her work. Many thanks to Maritza and team for our clean home!!!
Yvee W.
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3 weeks ago
Transparent services, their criteria and prices on the homepage. Competent and quick contact and introduction of the specialist. We are extremely satisfied with the processing, service and cleaning.
Marion Frei
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a month ago
Reliable, very kind and trustworthy cleaning pearl, always perfectly carried out work, fair price/performance, clean billing. I am very happy and satisfied
Karin Kappler
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a month ago
If you want to be hired as a cleaner, you will be questioned more here than at the police and asked about very confidential things that are not permitted under the Data Protection Act. You also have to send the documents twice and you don't know what A requires or B no coordination.
Peter PIT
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a month ago
The worst cleaning company in all of Switzerland. Look for cleaning staff just to have Teamleiter clean the house, without contract and without paying.. Arrogant office staff. I absolutely do not recommend this signature because it is not serious. My review is based on real facts. Attention ⚠️
Giovanna Integlia
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2 months ago
The organization works perfectly. The cleaner assigned to me is very reliable. It is a real pleasure to return to the cleanly cleaned apartment. Many thanks to the cleaning lady and the cleaning lady agency.
Roland Durner
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2 months ago
Super Service, Lg Ch. M
Josef Müller
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2 months ago
We really appreciate the use of Sevime, it makes our everyday lives much easier. Not only is she very flexible, she is also easy to reach and makes our apartment shine every time.
Vera Vock
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3 months ago
Aida does her job excellently and efficiently. She is also a very pleasant person and I really appreciated her and her work. The exchange with the Glattal agency has always been good and uncomplicated. Since I'm moving away, it's with a heavy heart that I have to say goodbye to Aida and the team. Of course, I will use the services of Putzfrau.ch again at my new place of residence. Thank you very much Aida and team for the wonderful years with you!
adua 0502
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3 months ago
High quality reliable service
Martijn Moransard
Profilbild von Simon Zeiser
3 months ago
We have been working with Putzfrauenagentur for the last couple of months. Specifically, we have been collaborating with Ms. Stephany Nataly Marca Rivera. She is extremely thorough and professional. We couldn't be happier with the provided services.
Thodoris Rekatsinas
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4 months ago
We are satisfied with the work of the cleaning fairy and the agency. professional support, fast response time, good service,
Hansruedi Rupp
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4 months ago
I don't grade the agency, but rather the performance of my assigned cleaning assistant. Salima Hakizhimana has cleaned for me a few times now. She works independently, efficiently, is polite and very clean. I can only recommend it and hope that it cleans me for a long time.
Kiki Hunziker
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5 months ago
Top cleaning service! I am completely satisfied and can recommend this company without reservation. Everything was great!
Gerardo Orlandella
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5 months ago
I thought it was a shame that you first had to confirm any terms and conditions online, even though you had requested a home visit over the phone so that an offer could be made.
Talyaa
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6 months ago
The worst cleaning agency. Staff are neither trained nor provided with professional support. The customers are cheekily brushed off. Arrogant attitude from management. No responsibility is accepted for errors and damage. Stay away from this company.
Franz Ferdinand
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6 months ago
I would like to give 0 stars but that's not possible. If our cleaning fairy wasn't so good, I would cancel immediately. They have neither a feeling for people nor the ability to run a company. The employee on the phone is constantly annoyed, the owners only issue the invoice and are not interested in their customers at all and the "quality managers" are not worth the name.
Sabine Heinrich
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7 months ago
Very professional agency with competent and friendly employees. We are very satisfied in every respect and can only recommend them. We have already had some experiences - they are by far the best so far.
kw
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9 months ago
Our Mary is an angel. She cleans everything exactly how we want it. We are very happy with this choice. Everything works fine. Although we wish our cleaner spoke German and she doesn't, we are so happy with her that communication becomes less important. We are happy:-)
Helen Schneider
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10 months ago
Couldn't be more pleased with Ms. Nadzija Gradina @Putzfrauenagentur Kunz: thorough cleaning and a friendly, polite and considered presence!
Claudia Grant
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10 months ago
Our first 3 years were great, mostly thanks to the amazing cleaning person we had: reliable, professional, kind. Once they left, things started getting bad: no reliability on the part of the agency, 3 cleaning sessions canceled last minute with no replacement, poor organizational skills, no reactivity, and no proper follow up with customers. We've decided to terminate our contract with them.
Zineb Ait Bahajji
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10 months ago
Professional team with a high level of customer service and always solution-oriented and flexible. We have been very satisfied customers for almost 10 years and are happy to recommend the Greifensee cleaning lady agency!
Kathrin Morlock
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a year ago
I have tried their competitor before and was very much disappointed and was on a look out for a better service. Then I gave a chance to Putzfrauenagentur. They are amazing and exactly what I was looking for. Their agents are always on time and do a good job. I can highly recommend!
V. SPPL
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a year ago
We have a cleaner coming every two weeks for two hours. They are punctual and very efficient. I can highly recommend them.
Robert Cuny
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a year ago
I wasn't happy with the first cleaner. The agency was very accommodating and organized new help as quickly as possible. Now I am very happy with our new cleaning aid. She is very friendly, works cleanly, independently, cleans where it is necessary and she is very punctual. I can highly recommend the agency.
Monika Ramsauer
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a year ago
Putzfrauenagentur cleaned my flat and ironed my shirts every second week for over a year. I’m very happy with the services provided by Putzfrauenagentur and especially from Ismete. I never had any complains and I can definitely recommend Putzfrauenagentur if you are looking for professional cleaning services.
Florian Bozzone
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a year ago
I am very satisfied with the service provided by the Gnehm cleaning agency: it worked perfectly for me every two weeks for three hours of basic cleaning. If my cleaning pearl was unavailable, a replacement lady was immediately organized. Everything very professional. Recommended.
Irène Nager
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a year ago
We are very happy with our cleaning fairy Barbora. She does her job very well. We always look forward to coming home when she was there. The agency is also very accommodating and friendly. Very pleasant and personal advice. I would recommend it immediately.
Kevin Trachsel
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a year ago
The performance is basically ok. There are some areas that I would like to improve, which I have already communicated to File. It appears to have been somewhat superficially cleaned.
Heidrun Goth
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a year ago
We are very satisfied with S. K. She does a fantastic job, is very customer-oriented and extremely professional. We have been using the cleaning services for a few months now. The quality is very high and communication works flawlessly. A great relief for our everyday life! Thanks SK!
A G
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a year ago
Very friendly, efficient and uses initiative. Very happy with the service
Marie Geiger
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2 years ago
I am always in a particularly good mood on the days when my apartment is cleaned. In the evening you come home and everything is perfect. I can now use this message to express my gratitude and also my joy in the service of the cleaning agency. Thank you very much for the great work
Patrick Stähli
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2 years ago
Everything is sparkling clean and much better than if I attempted cleaning myself. An absolutely worthwhile investment of money and a fantastic job by the person sent from the agency!
Hamsa S
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2 years ago
top team
Jana Kündig
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2 years ago
Very expensive for a shallow cleaning that they provide. I was your customer. Of course, not anymore. I’m not mistaken you with anyone else. I got a link to leave a review, so here it is.
Mariia Zhandarova
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2 years ago
Lovely friendly lady cleaning our house, working very hard.
Olga Gericke
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2 years ago
Our angel does household chores very carefully and conscientiously. She has a very friendly nature - we are very happy
Evelyne Salie
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2 years ago
Excellent service, with superb employees.
Mark Jones
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2 years ago
Excellent experience.
Miguemon Miguemon
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3 years ago
My experience with this company has far surpassed any other service that I've worked with in Zurich. Very professional, pay attention to detail, willing to work with you. I feel confident working with them.
Jenny Mesrie
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3 years ago
We use the services of an employee of Putzfrauenagentur Kehl GmbH once a week and are very satisfied. She is always on time, cleans both of our bathrooms, vacuums and mops all the floors in the apartment and last but not least, she also dusts. The price performance ratio is very good. We hope that she will remain loyal to us for a long time.
Guido Boehme
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3 years ago
excellent service! Thank you
Christine Kyburz
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3 years ago
We have been customers of the cleaning agency for several years now and can only recommend the service. So far, without exception, all assignments have always been well planned and carried out and a replacement has always been communicated in good time during holidays. Our cleaning lady has always been 100% reliable and absolutely trustworthy and has always completed her work on time and very satisfactorily.
Christian Scholz
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3 years ago
Very satisfied
Katja Aeschlimann
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3 years ago
I am very happy with the services of this company. Very easy to deal with in my opinion super well organized.
Claudia Ritschard
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3 years ago
Just a super professional service and company. If my usual cleaner is away they have a replacement set up automatically. I've been a customer for 8 years and will continue for a long long time. Highly recommended.
Luke Bragg
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3 years ago
Reliable and good service in the higher price segment. I am very satisfied with my cleaning lady and the service from the office. If you are absent, you will be informed in good time and a replacement will be offered. Small disadvantage: Only what was defined in the catalog is cleaned, i.e. obvious dust next to the agreed location is not cleaned. Still highly recommended, thank you!
Serge Danis
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3 years ago
Parfait and excellent quality!! I can them recommend!
Igor Golovakin
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3 years ago
Great price/value, professional and responsive service.
Sven Mangold
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3 years ago
Very reliable and trusted service provided
Gerhard Steinrücken
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3 years ago
After some difficulties with staff at the beginning (reliability) we got now an excellent reliable help.
Volkmar Puempin
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4 years ago
MARION Grossen
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5 years ago
Arrogant and unprofessional. I required a check out cleaning and it took 2 weeks to finally get the person coming to see the flat after few cancellations at the last moment. And when she finally came all the questions were about agreeing to get a long term contract with them for the next flat. After i said that i'm not interested in long term cleaning, Manuela promised to make me an offer in 1-2 days and left. However no offer arrived from her and when i chased for a feedback she said that all their cleaning teams are not available at the date of cleaning and long after that. I didnt understand why i had to wait 2 weeks for her visit if she knew that they will not be able to clean. Ridiculous and unprofessional.
Anna B
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5 years ago
From the initial consultation, addressing needs, to communication and the effective execution of the cleaner, the company putzfrau.ch is highly recommended. Thank you for the great cooperation.
Rene Stöhr
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