Freephone number:

0800 38 38 38

Our services

An overview of our strengths

  • Toll-free telephone accessibility
  • Geographically close to customers thanks to regional agencies
  • Personalised care thanks to a local contact person
  • Comprehensive customer advice with individualised and needs-oriented solutions
  • Open, honest and transparent communication
  • Everything included: Complete transparency and no hidden costs
  • Presentation of the company and its concept at your home
  • Professional evaluation using detailed specification sheet
  • Assignment of a cleaner that suits the customer and the household
  • Professional familiarisation process for cleaners in customers’ households
  • Handling of all administrative tasks such as action plan, salary payments, organisation of substitute cleaners during absences, etc.
  • Permanently assigned cleaning staff
  • Guaranteed replacement of your cleaner in the case of dissatisfaction
  • Established substitute plan during absences of your regular cleaner
  • Only the cleaning work that was actually performed will be invoiced
  • The range of services can be adjusted at any time
  • Process monitoring and quality assurance
  • Invoice with detailed overview of the cleaning work performed
  • A high degree of reliability and discreet staff
  • Professional damages management
  • Comprehensive insurance solution for customers and employees
  • The first and only Cleaning Academy in Switzerland with regional branches
  • Courses and further training for cleaning staff
  • Precise time logging in the future using an app with to-the-minute billing
  • We are pioneers in household cleaning with over 13 years of experience
  • Proven concept with clear procedures (awarded a prize for marketing)
  • Straightforward house key management with colour-coded system
  • Quantitatively and verifiably the number one company with more than 8,000 households as customers
  • Qualitative benchmark in the industry
  • Switzerland-wide range of comprehensive services (not including Ticino)
  • Industry-specific low rates of staff turnover
  • We employ over 1,700 cleaners throughout Switzerland
  • Salaries for cleaners are higher than those stipulated by the Collective Labour Agreement contract and are more attractive
  • Internal supervision of cleaners by managers
  • Professional employment permits to legitimise cleaners to neighbours



Basic services

Description
Cleaning tasks

This service includes all necessary cleaning tasks required in a normal household

 

Incidental charges

The hourly rate includes VAT, all social insurance contributions, all insurance payable, all necessary licences, etc.

 

Journey to and from place of work

The journey to and from the place of work is included in the hourly rate. The working hours therefore only start at the place of work

 

Quality management

Random inspections and the supervision and improvement of our processes are carried out by our trained specialist staff

 

Administration

Every month we will provide you with all the relevant documentation, such as an 'schedule of hours and an invoice for services supplied.

 

Contact person

You can discuss any concerns you may have about your housekeeping with your Customer Consultant. This way, you can speak freely and without any language barriers.

 

Coordination

On request, we can plan the deployment of your permanently assigned cleaner so that she is not in your home when you are absent (for example on public holidays) and, if possible, reschedule her to another day

 

Change of personnel

Should you not be satisfied with your permanently assigned cleaner, we will allocate you another professional cleaner as quickly as possible. All of the costs involved in the recruitment of a replacement will be borne in full by the cleaning agency

 

Replacement cleaner

During your cleaner's holidays, or in the case of an accident or other long-term absence, after discussion with you, your cleaner will be replaced by another trusted person

 

Entry of tradesmen

Should tradesmen (such as plumbers) need access to your home, they can be supervised by your cleaner while she is working

 

Spring and autumn cleaning We will clean windows, doors, drawers, cupboards and shelving; descale plumbing fittings; wash parking areas, etc. in line with your specific requirements. We are open to receiving such individual requests

 

Special cleans Should you need more cleaners after a party, for example, we would be pleased to provide you with additional cleaners



Our extra services

Description

Washing service

Items laid out will be washed at the appropriate temperature and hung up to dry or dried in the tumble dryer

 

Ironing service

Your clean laundry will be ironed in your home and, as required, either hung up or folded

 

Shoe service

Your shoes will be cleaned with shoe creme/polish and, when it has worked in, polished with a cloth or brush

 

Errands

Shopping of all kinds

 

Waste disposal

Waste such as general household waste, paper, cardboard, tins, glass, PET bottles, etc. will be taken to the relevant disposal points (during the cleaning time)

 

Special services

We are happy to consider additional services such as cooking, shampooing carpets, relocation cleaning, thorough cleaning and gardening work

 

Holiday absence

During your holiday, on request we can water plants, empty post boxes and deal with your pets, among other things

 



What we do NOT offer

The Cleaning Agency works solely under contract

This means regular cleaning performed weekly or every two weeks and at least two hours of work each visit.

Unfortunately, we are unable to perform the following tasks:
- Irregular (sporadic) cleaning
- cleaning associated with moving house (final clean)
- cleaning that takes place less often than every two weeks
  (e.g. every three weeks, once a month...)
- one-off jobs such as spring or autumn cleaning
- Temporary cleaning (fill-in cleaning)
- cleaning that takes less than two hours each visit
- ironing only (without cleaning)

 

Thank you for your understanding 

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