Our services
An overview of our strengths
- Toll-free telephone accessibility
- Geographically close to customers thanks to regional agencies
- Personalised care thanks to a local contact person
- Comprehensive customer advice with individualised and needs-oriented solutions
- Open, honest and transparent communication
- Complete transparency and no hidden costs
- Presentation of the company and its concept at your home
- Professional evaluation using detailed specification sheet
- Assignment of a cleaner that suits the customer and the household
- Professional familiarisation process for cleaners in customers’ households
- Handling of all administrative tasks such as action plan, salary payments, organisation of substitute cleaners during absences, etc.
- Permanently assigned cleaning staff
- Guaranteed replacement of your cleaner in the case of dissatisfaction
- Established substitute plan during absences of your regular cleaner
- Only the cleaning work that was actually performed will be invoiced
- The range of services can be adjusted at any time
- Process monitoring and quality assurance
- Invoice with detailed overview of the cleaning work performed
- A high degree of reliability and discreet staff
- Professional damages management
- Comprehensive insurance solution for customers and employees
- The first and only Cleaning Academy in Switzerland with regional branches
- Courses and further training for cleaning staff
- Precise time logging in the future using an app with to-the-minute billing
- We are pioneers in household cleaning with over 13 years of experience
- Proven concept with clear procedures (awarded a prize for marketing)
- Straightforward house key management with colour-coded system
- Quantitatively and verifiably the number one company with more than 8,000 households as customers
- Qualitative benchmark in the industry
- Switzerland-wide range of comprehensive services (not including Ticino)
- Industry-specific low rates of staff turnover
- We employ over 1,700 cleaners throughout Switzerland
- Salaries for cleaners are higher than those stipulated by the Collective Labour Agreement contract and are more attractive
- Internal supervision of cleaners by managers
- Professional employment permits to legitimise cleaners to neighbours
Basic services
| Services | Description |
| Cleaning tasks |
This service includes all necessary cleaning tasks required in a normal household
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| Incidental charges |
The hourly rate includes all social insurance contributions, all insurance payable, all necessary licences, etc.
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| Journey to and from place of work |
The journey to and from the place of work is included in the hourly rate. The working hours therefore only start at the place of work
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| Quality management |
Random inspections and the supervision and improvement of our processes are carried out by our trained specialist staff
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| Administration |
Every month we will provide you with all the relevant documentation, such as an 'schedule of hours and an invoice for services supplied.
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| Contact person |
You can discuss any concerns you may have about your housekeeping with your Customer Consultant. This way, you can speak freely and without any language barriers.
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| Coordination |
On request, we can plan the deployment of your permanently assigned cleaner so that she is not in your home when you are absent (for example on public holidays) and, if possible, reschedule her to another day
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| Change of personnel |
Should you not be satisfied with your permanently assigned cleaner, we will allocate you another professional cleaner as quickly as possible. All of the costs involved in the recruitment of a replacement will be borne in full by the cleaning agency
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| Replacement cleaner |
During your cleaner's holidays, or in the case of an accident or other long-term absence, after discussion with you, your cleaner will be replaced by another trusted person
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| Entry of tradesmen |
Should tradesmen (such as plumbers) need access to your home, they can be supervised by your cleaner while she is working
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| Spring and autumn cleaning | We will clean windows, doors, drawers, cupboards and shelving; descale plumbing fittings; wash parking areas, etc. in line with your specific requirements. We are open to receiving such individual requests
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| Special cleans | Should you need more cleaners after a party, for example, we would be pleased to provide you with additional cleaners |
Our extra services
| Services | Description |
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Washing service |
Items laid out will be washed at the appropriate temperature and hung up to dry or dried in the tumble dryer
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Ironing service |
Your clean laundry will be ironed in your home and, as required, either hung up or folded
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Shoe service |
Your shoes will be cleaned with shoe creme/polish and, when it has worked in, polished with a cloth or brush
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Errands |
Shopping of all kinds
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Waste disposal |
Waste such as general household waste, paper, cardboard, tins, glass, PET bottles, etc. will be taken to the relevant disposal points (during the cleaning time)
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Special services |
We are happy to consider additional services such as cooking, shampooing carpets, relocation cleaning, thorough cleaning and gardening work
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Holiday absence |
During your holiday, on request we can water plants, empty post boxes and deal with your pets, among other things
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What we do NOT offer
The Cleaning Agency works solely under contract
This means regular cleaning performed weekly or every two weeks and at least two hours of work each visit.
Unfortunately, we are unable to perform the following tasks:
- Irregular (sporadic) cleaning
- cleaning associated with moving house (final clean)
- cleaning that takes place less often than every two weeks
(e.g. every three weeks, once a month...)
- one-off jobs such as spring or autumn cleaning
- Temporary cleaning (fill-in cleaning)
- cleaning that takes less than two hours each visit
- ironing only (without cleaning)
Thank you for your understanding
