Extra services

Ablauf ist professionell und man zeigte viel Verständnis für unser Anliegen, aber die Realität konnte mit den Versprechungen nicht mithalten: Unpräzise Reinigung, schlecht geputzte WC (nur mit Bürste, obwohl wir auf einer Reinigung mit Handschuhen bestanden haben und uns dies auch versprochen wurde). Dann waren die von uns zur Verfügung gestellten Reinigungsmittel nicht gut genug und es wurde beanstandet, dass drei Spielzeugautos beim Putzen im Weg seien (obwohl wir klar und deutlich darauf hingewiesen haben, dass es sich um einen Familienhaushalt handelt). Die Reinigung einer Deckenlampe wurde verweigert, weil die Nutzung einer kleinen Leiter verweigert wurde. Die Geschäftsleitung zeigte sich schockiert, aber passiert ist dann nicht viel. Das beste Konzept nutzt eben nichts, wenn das Personal nicht mithalten kann. Nach zwei solchen Erlebnissen mit zwei Putzfrauen, blieb uns nur die vorzeitige Kündigung.

Seit Beginn weg sehr zufrieden. Kann ich nur weiterempfehlen. Danke für den super Service.

simply the best...a service that we no longer want to do without. The cleaning lady is always on time, does her job reliably and carefully. I can only recommend.

Very reliable handling of all formalities. It is communicated well and clearly, the cleaning order is recorded and charged. Then it starts ... and we have found a "pearl" that comes regularly. Excellent!

Well organized "cleaning lady" with a vision for my individual needs :-)

I am very satisfied with my cleaning fairy. Competent service through the support of the agency.

Everything was always perfectly cleaned. The attention to detail was evident in various small things, like in a good hotel. I can only recommend.

I am absolutely satisfied with the cleaning agency and can only warmly recommend it. Professional and always friendly, just as it should be.

Very professional, very diligent, and very reliable - recommend!

Professional reception of the order (cleaning, ironing) and clarification of specific requests. Prompt placement of a new employee after a termination. Minimal administrative effort for the customer.

Tip top! Always nice to come home to a sparkling clean apartment. Issues are dealt with quickly and easily and the employees are always very nice.

My experience with this company has far surpassed any other service that I've worked with in Zurich. Very professional, pay attention to detail, willing to work with you. I feel confident working with them.

Praise: Very good price / performance ratio and we don't have to worry about all the bills for social benefits and insurance ourselves. Fast and thorough weekly cleaning. Small points of criticism: The invoices are always sent at the beginning of the month with a 10-day payment period. Since I do the bills at the end of each month, this is a bit tedious. Damage can happen (wear and tear / breakage of siphon covers), but this should be reported briefly after cleaning - this was not always the case. Afterwards, however, a solution was always found.

The cleaning agency Schmid with all employees works quickly, professionally, reliably and super cleanly. I am always satisfied and can recommend this company 100%.

I am very satisfied with the service from Putzfrau.ch. I signed up for their services about three months ago and so far I can tell that this company has met my needs. The cleaning lady assigned to me is well trained, discreet and respectful. She is always on time and focuses on work without the distraction. The prices are also fair and the working method is really safe and convenient for the customer. I would recommend this company to anyone looking for a stress-free cleaning lady

As a long-standing customer, I have always been very satisfied with the service. The regular cleaning was carried out flawlessly and individual requests were dealt with quickly and professionally. I can only recommend the company!

We are very satisfied with our cleaning lady. She cleans very thoroughly within a short time and still finds reserves to make the bed, to fold laundry lying around or to dust something. => good performance that I would like to recommend.

Are very happy with the service. Not only the cleaning itself, but also the innovations in the administrative area. Highly recommended.

Very well organized in terms of organization, good cleaning work, quick response to inquiries. I can recommend it with a clear conscience.

I have been using the cleaning agency Schmid GmbH for years and I am very satisfied. A solution is found quickly and unbureaucratically in the event of a staff failure. Perfect! Please continue :)

I have been a customer of the cleaning agency for several years. I am very satisfied with my current cleaner. She is a pleasant personality and does her job to my complete satisfaction. In earlier times I also had aids with which I was not so satisfied. The cleaning agency then gave me the choice of whether I would like to change, and they did so quickly.

I have been a satisfied customer for many years. The cleaning staff is very good and reliable. Communication is also easy and smooth.

We have had our house cleaned by the cleaning agency Kehl GmbH for almost 10 years and are very satisfied with it. And if something does go wrong, there is always a way to resolve the problem in a friendly and professional manner. We can recommend the cleaning agency at any time.

We use the services of an employee of the cleaning agency Kehl GmbH once a week and are very satisfied. She is always on time, cleans our two bathrooms, vacuums and mops all floors in the apartment and, last but not least, wipes the dust. The price performance ratio is very good. We hope that she will remain loyal to us for a long time.

I have been using Putzfrauenagentur for the last 5 years and I highly recommend them: for their clear contract, responsiveness and their cleaning persons being efficient and trustworthy. For the first session, one manager from the firm and the designated cleaner are present. You go together through the apartment and decide what you want to be done. This is all written down in a form that all 3 parties will have at the end. I found this a great practice. Everyone is on the same page with expectations. There is also a contract signed including the key. When the cleaning person goes in vacation they offer someone else for replacement. Anytime, I wanted to change the hour or add a new cleaning session they tried to accomodate and proposed solutions.

I've been a customer for 7 years. The service was very professional and reliable. The support was always friendly, competent and quick.

I am super satisfied. Professional staff. Reliable and friendly. Everything works fine.

excellent service! Thank you

We have been customers of the cleaning agency for several years now and can only recommend the service. So far, without exception, all missions have always been well planned and carried out and a substitute has always been communicated in good time during holidays. Our cleaning lady has always been 100% reliable and absolutely trustworthy and has always done her work on time and very satisfactorily.

I have been a satisfied customer for years. If only everything in life would work so simply, in a friendly and professional manner ...! ;-) Highly recommended.

Very satisfied

I've been a customer for several years and have had very positive experiences. The employees are very reliable and the administration takes care of replacements in the event of changes. I think it is very good that it is precisely agreed what needs to be cleaned every time and what occasionally. In my case, the cleaning fairy comes every 2 weeks. The kitchen, bathroom and floors are always cleaned. The microwave, the rack in the kitchen and other things only occasionally, alternately. So there are always the same number of hours per assignment and I know the costs. I really appreciate this service.

We were customers of the cleaning agency Bernasconi GmbH for many years. Especially at the beginning, the quality of the cleaning was great and the specialists were pleasant and professional. Unfortunately, there have been too many changes in recent years and the quality has not always been as good as we are used to. I definitely recommend this company. Sometimes it's just time for a change.

Very efficient and professional cleaning lady

I am very happy with the services of this company. Very easy to deal with in my opinion super well organized.

We’ve had several employees clean our apartment and they all did (and still do) a great job. Customer service is quick to respond, helpful and very friendly.

+ Good service, good communication + Professional staff, everything well organized (holiday replacement etc.) + Cleaning is good - At the beginning there was a certain difference between the estimated (1.5 h) and the actually necessary cleaning time (2.0 h).

Very reliable and efficient

Just a super professional service and company. If my usual cleaner is away they have a replacement set up automatically. I've been a customer for 8 years and will continue for a long long time. Highly recommended.

Parfait and excellent quality!! I can them recommend!

For years everything to the full satisfaction. Good value for money and courteous staff. We recommend.

Since 2016 my apartment has been cleaned by employees of the cleaning agency and this always to my complete satisfaction. Many Thanks. I can happily recommend the company.

Great price/value, professional and responsive service.

We have been very happy with the weekly cleaning of our home since the beginning! The first appointment to determine the offer was also carried out very professionally. We really recommend the company!

For some time now I have been able to enjoy regular cleaning from cleaning agency Glattal GmbH. We are very satisfied with our cleaning staff, who are very thorough, but also spontaneously decide what is necessary. The agency itself is reliable and quick if you have a concern or question. We would recommend this again and again.

We have been satisfied customers at Putzfrau.ch for several years. The service is professional, punctual and reliable. Many Thanks!

We have been using the cleaning agency for a long time and are very satisfied with the professional customer care provided by the agency, the friendliness and thoroughness of the cleaning women and the practical substitute arrangements.

We are very satisfied, the care is professional, good communication with the cleaning staff, friendly and careful, thinks along with you and also gives you feedback on the cleaning agents. Successful work with a cleaner requires a good, personal, honest and transparent exchange on all sides.

Our cleaning lady is a pearl. She is very friendly, committed, reliable, uncomplicated and trustworthy. The cleaning agency's concept is praised and confirmed by the fact that you can rely on everything that is promised without exaggeration. In addition to the high level of professionalism, which I really appreciate, it is a very "human" company, especially, it seems, towards the cleaning ladies. In addition to a clean apartment, the human aspect is particularly important to us with this service.

We are very satisfied with our cleaning help. Always punctual and friendly and working independently (she also cleans something that is not on the plan if there is still time). Communication with the agency is also going very well, in the event of illness or other absences, a replacement is organized immediately in consultation and efforts are made to organize the same replacement person who already knows the apartment. And I have to say one more thing: cleaning the apartment is a service that has to do with people. And that mistakes happen from time to time is completely normal and human. Your own requirements are sometimes higher than those of the cleaner. But all of that can be communicated. The important thing is how it is dealt with and, in my opinion, the agency and our cleaning staff do that very well. I don't understand how people here (and also with other reviews) only give 1 star, 2, 3 or 4 stars would be more realistic in many cases. Such 1-star reviews harm the company unnecessarily and are usually not appropriate. But that's just my opinion, maybe we're just lucky - hence a clear recommendation from me.

Very reliable and trusted service provided

After some difficulties with staff at the beginning (reliability) we got now an excellent reliable help.

I have been using the cleaning agency for several years. I'm highly pleased with the service. The agency always replies very quickly if I have a concern and will also arrange a replacement if the cleaner is sick. I can recommend the cleaning agency without reservation.

We are super satisfied with our cleaning lady. Everything is very straightforward.

We have had very good experiences with the cleaning agency. The specialists do extremely thorough and reliable work. You are also flexible when a special task arises that is not part of your regular duties. In addition, it works very well with the organization of the representations during the holidays. We don't have to worry about anything. The only disadvantage is that, in our experience, the cleaning lady does not stay for many years. That is probably in the nature of things that the employees do not commit themselves to such a position over long periods of time. So far, when we switched, we were always convinced by the new specialist. In addition, the agency organizes everything, so the effort is manageable.

We have had our cleaning fairy for a little more than half a year and are very satisfied. She is very friendly and motivated and does her job very well and thoroughly. The agency works very professionally and the communication with the customer is very exemplary. All in all, top service that we would happily recommend.

The cleaning fairy assigned to us is always very friendly. She does the cleaning to our complete satisfaction. Price / performance is good. You don't have to worry about anything anymore, everything is organized by the company and communicated transparently. We can highly recommend the cleaning agency Grossraum Winterthur GmbH, as well as our dear cleaning fairy. A real asset for us.

Very good and professional company. Friendly and fair customer contact. Look good to your employees! So far I have only had good experiences. My cleaning fairy comes reliably and does her work flawlessly to our complete satisfaction. Many thanks to Ms. Schmid and her team!

Company of liars, i cancelled the contract as they never managed to clean properly within reasonable amount of hours. Watch out that you can only cancel the contract after 3 months even if you are not happy with the service and trial cleaning they don't allow you to have. Very disappointed and don't recommend to anyone.

Arrogant and unprofessional. I required a check out cleaning and it took 2 weeks to finally get the person coming to see the flat after few cancellations at the last moment. And when she finally came all the questions were about agreeing to get a long term contract with them for the next flat. After i said that i'm not interested in long term cleaning, Manuela promised to make me an offer in 1-2 days and left. However no offer arrived from her and when i chased for a feedback she said that all their cleaning teams are not available at the date of cleaning and long after that. I didnt understand why i had to wait 2 weeks for her visit if she knew that they will not be able to clean. Ridiculous and unprofessional.

The putzfrau.ch company is warmly recommended from advice at the beginning, responding to needs, communication and effective cleaning. Thank you for the great cooperation.